Q1-3 Flow of Pollution Complaint Handling

• Acceptance of pollution complaints

　　↓　Interviews with Complaint Counselors
　　↓

• Investigation of cause

　　↓　Field survey
　　↓　Interviews from the source
　　↓

• Review of solutions

　　↓　Consideration of pollution prevention and improvement measures
　　↓

• Guidance for improvement and support for solutions between parties

　　↓　Advice and guidance to the source
　　↓　Explanation of the process progress to the complainant
　　↓

• End of processing

At the time of pollution consultation, we will investigate the cause, degree, situation, etc. of pollution, and ask about the following matters in order to take appropriate measures for resolution.

A. Mr. Address, your name and contact information.

[Anonymous Complaint]

In some cases, we may not be able to respond to anonymous reports. We will not disclose the name of the consultant to the complainant without the consent of the consultant. (Please note that the consultant may be inferred from the source and the positional relationship between the consultant.)
You will need to disclose your name to confirm the facts of the reported pollution complaint, report the status of the site, intentional report (harassing report) based on individual interests, and prevent the involvement of unrelated third parties. is.
Thank you for your cooperation.

B. Contents (type of pollution, timing of occurrence, time and frequency)
C. The name of the cause, Address
D. The extent and request of damage

The city hall cannot intervene in civil troubles. In this case, please use legal consultation (free) in Yokohama-shi and special consultation of each ward office.