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Q1-3 Pollution Complaint Handling Flow

Last Updated July 13, 2020

(1) Process of Pollution Complaints

  • Receiving complaints

  ↓ Interview with complaints from complainants
  

  • Investigation of Cause

  ↓ Field survey
  ↓ Interview with the source
  

  • Consideration of solutions

  ↓ Examination of pollution prevention and improvement measures
  

  • Improvement guidance and support for resolution between parties

  ↓ Advice and guidance to the source
  ↓ Explanation of Processing Process to Complaint Consultants
  

  • Finished processing

(2) Ask at the time of consultation

At the time of pollution consultation, we will investigate the cause, degree, situation, etc. of pollution, and ask about the following matters in order to take appropriate measures for resolution.

A. The consultant Address, name and contact information

[Anymous complaints]

In some cases, anonymous report may not be able to respond. We will not reveal the name of the consultant to the complainant without the consent of the consultant. (Please note that the consultant may be guessed based on the positional relationship between the source and the consultant.)
Your name must be disclosed is to confirm the facts of the pollution complaints that have been reported, report on the situation at the site, intentional reporting (harassment report) based on individual interests, and the involvement of unrelated third parties. To do.
Thank you for your cooperation.

B. Content (type of pollution, timing of occurrence, time and frequency)
C. Name of the cause, Address
D. Severe and Requests of Damage


The city hall cannot intervene in civil trouble. In this case, please use legal consultation (free) performed in Yokohama-shi or special consultation of each ward office.

For inquiries to this page

Environmental Planning Bureau Environmental Conservation Department Atmosphere and Sound Environment Division

Phone: 045-671-2486 (atmospheric), 2483 (noise), 4244 (water quality), 2494 (soil)

Phone: 045-671-2486 (atmospheric), 2483 (noise), 4244 (water quality), 2494 (soil)

Fax: 045-550-3923

Email address: ks-soudan@city.yokohama.jp

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Page ID: 840-685-510

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