Here's the text.

Handling of municipal Subway commuter passes and coupon tickets due to the spread of COVID-19 (related to the declaration of emergency issued in August 2021)

Last Updated October 1, 2021

　Following the addition of Kanagawa Prefecture to the declaration of a state of emergency issued by the government from August 2, 2021, we will respond to the refund of municipal subway regular tickets and multiple tickets as follows.

1 Eligible customers

　Customers who wish to refund because they do not use regular or multi-pass tickets due to the fact that Kanagawa Prefecture was added to the state of emergency declaration on August 2, 2021.

2 Handling methods

Commuter tickets (including commuting/commuting/commuting/commuting/commuting/commuter pass)

[Note]
　If you do not use your commuter pass for a certain period of time following the declaration of a state of emergency, you must complete the refund before or at the same time as purchasing a new commuter pass. If a new commuter pass is purchased (overwritten) using the same PASMO card as the PASMO commuter pass, the information on the old commuter pass will be erased and you will not be able to receive a refund.


(1)　Commuter pass valid on or before August 1, 2021

　The refund will be made on August 1, 2021 as the refund request date. As with the regular refund, you will be charged 220 yen. However, if the commuter pass is used on or after August 2, 2021 (excluding the use of charge only outside the regular section or the use of electronic money), the final use date will be regarded as the refund request date.


(2)　Commuter passes effective on or after August 2, 2021

　If it is unused, the day before the validity start date of the commuter pass, and if used (excluding the use of charges only outside the commuter section or the use of electronic money), the date on which the commuter pass was last used Will be treated as a refund application date. As with the regular refund, you will be charged 220 yen.


　※Refund request date is within 7 days from the effective start date, or if the number of days from the date of the refund request to the end of the validity period remains one month or more.
　※Limited to commuter passes purchased by August 1, 2021 and includes all or part of the period from August 2 to September 30, 2021, when a state of emergency was declared, in its validity period.
　※Municipal bus-only commuter passes are not eligible.

Coupons purchased prior to August 1, 2021 (all ticket types)

　　Even if the validity period of the coupon has expired, the refund will be made on August 1, 2021 as the refund application date. As with the regular refund, a fee of 210 yen will be charged. However, it must be valid as of August 1, 2021.

3 Refund amount calculation method

Commuter passes within 7 days from the effective start date

　　Refund amount = Purchase price-one-way ordinary passenger fare x 2 x number of days of use-fees 220 yen

For commuter passes that have passed 8 days or more from the validity start date and has at least one month remaining until the end of the validity period.

　　Refund amount = Purchase amount-Regular passenger fare for the number of months used - Fee 220 yen
　　※Of the number of months used, the number of days less than one month will be rounded up to one month.
　　※One-month commuter passes cannot be refunded if used for more than 8 days.

In the case of coupons

　　Refund amount = Purchase amount-Normal passenger fare x number of tickets used-Committee 210 yen

4 Refund Handling Period

　Until September 30, 2022 (1 year from the day after the cancellation of the state of emergency)

5 Refund Handling Locations

　Municipal Subway Stations and Customer Service Center (Centerminami, Shin-Yokohama, Yokohama, Kamiooka)

6 Others

　(1)　Please bring your regular ticket or multiple tickets you used.
　(2)　There is no need to submit a special certificate from your employer.

Handling of municipal Subway regular tickets due to the spread of COVID-19 infection (related to the declaration of emergency issued in July 2021)

Handling of municipal Subway regular tickets due to the spread of COVID-19 infection (related to the declaration of emergency issued in April 2021)

Return to the previous page

Page ID: 817-252-265

Go to page top