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Handling of municipal Subway regular tickets due to the spread of COVID-19 infection (related to the declaration of emergency issued in April 2021)
Last Updated June 21, 2021
In response to the government's declaration of a state of emergency for Tokyo and three other prefectures, we will respond to refunds of municipal Subway commuter pass tickets as follows.
1 Eligible customers
Customers who wish to receive a refund because they do not use regular tickets due to the declaration of a state of emergency in Tokyo and three other prefectures.
2 Handling methods
Commuter pass (commuting/commuting) ※Limited to commuter passes where stations located in Tokyo are included in the valid section.
If you do not use your commuter pass for a certain period of time following the declaration of a state of emergency, you must complete the refund before or at the same time as purchasing a new commuter pass. If a new commuter pass is purchased (overwritten) using the same PASMO card as the PASMO commuter pass, the information on the old commuter pass will be erased and you will not be able to receive a refund. |
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(1) Commuter pass valid on or before April 24, 2021
(2) Commuter passes valid after April 25, 2021
※If the refund application date is within 7 days from the validity start date, or the number of days from the date of the refund request to the end of the validity period remains at least one month.
Only if there is.
※Purchased from April 25 to June 20, 2021, when a state of emergency was declared.
Alternatively, a commuter pass that includes a portion of the validity period
※Coupons and municipal bus-only commuter passes are not eligible.
■Subway-only commuter passes and subway bus communication commuter pass are eligible only in the following cases.
① Because the route is not sold as a 3-line commuter pass, it is unavoidable that "subway-only commuter pass + stations in Tokyo as routes.
If you have two "commuter pass between each other"
② If you have two tickets, "Subway Bus Commuter Pass + Commuter Pass that includes stations in Tokyo as routes".
In cases 1 and 2 above, please receive a refund for a commuter pass on another company line first, receive a "Refund Certificate" and then refund the commuter pass issued by City of Yokohama, Transportation Bureau.
3 Calculation method of refund amount (excluding subway bus commuter pass)
Commuter passes within 7 days from the effective start date
Refund amount = Purchase price-one-way ordinary passenger fare x 2 x number of days of use-fees 220 yen
For commuter passes that have passed 8 days or more from the validity start date and has at least one month remaining until the end of the validity period.
Refund amount = Purchase amount-Regular passenger fare for the number of months used - Fee 220 yen
※Of the number of months used, the number of days less than one month will be rounded up to one month.
※One-month commuter passes cannot be refunded if used for more than 8 days.
4 Refund Handling Period
Until June 20, 2022 (1 year from the day after the cancellation of the state of emergency)
5 Refund Handling Locations
Municipal Subway Stations and Customer Service Center (Centerminami, Shin-Yokohama, Yokohama, Kamiooka)
6 Others
(1) Please bring your commuter pass, identification documents (driver's license, passport, student ID card, etc.) and private seal (signature).
(2) There is no need to submit a special certificate from your employer.
For inquiries to this page
Page ID: 307-159-987