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Municipal bus commuter pass sales counter

We will guide you about refund of commuter pass at municipal bus commuter pass sales counter and regular sales counter.

Last Updated April 19, 2024

It is recommended that you purchase a municipal bus commuter pass on mobile!

Commuter pass for municipal transportation is on smartphones and mobile terminals!

Commuter commuter passes and commuter passes for junior high school students and above are eligible. (Municipal buses are only for municipal buses.)
Click here for more information about the app. (Click the QR code to link to PASMO and Suica's websites.)

Commuter pass sales counter

Business Day Announcement

Effective April 1, 2022 will be as follows.

Commuter pass sales counter
Window	Business hours	Handling ticket type	Contact information
Center-Minami Station Customer Service Center Map	Monday to Friday 12:00 to 20:00 From 10:00 to 18:00 on Saturdays, Sundays, and holidays	Municipal bus whole line commuter pass Commuter pass (paper) common commuter pass (paper) Senior Pass (IC) Municipal bus and subway commuter pass Municipal Subway commuter pass (including contact from other companies)	045- 943-4651
Yokohama Station Customer Service Center Map			045- 311-3299
Kami-Ooka Station Customer Service Center Map			045- 844-7100
Shin-Yokohama Station Customer Service Center Map	Monday to Friday 12:00 to 20:00 From 10:00 to 18:00 on Saturdays, Sundays, and holidays	Municipal bus whole line commuter pass Commuter pass (paper) common commuter pass (paper) Senior Pass (IC)	045- 472-9193
Yokohama Station East Exit Bus commuter pass sales office (Sogo Dept. Store (Shin-Toshi Hall) basement 1st floor) Map (outside site)	From Monday to Saturday 9am to 19pm Sun/holiday 9am to 18pm	Municipal bus whole line commuter pass Commuter pass (paper) common commuter pass (paper) Senior Pass (IC)	045- 465-2040
In front of Nakayama Station (North Exit) Bus commuter pass sales office Map (outside site)	From Monday to Saturday 10am to 19:00 Closed days and holidays (*1)		045- 933-0022
Tsurumi Station East Exit Bus commuter pass sales office Map (outside site)			045- 501-5270
Municipal Subway Station ticket vending machine (All stations)	The first train every day until 23:00	Municipal bus whole line commuter pass Municipal bus and subway commuter pass Municipal Subway commuter pass (including contact from other companies) ※All ICs only handle ICs	―
Municipal Subway Station Office (All stations)	7:00 to 22:00 every day	Municipal bus line commuter pass (IC only) Municipal bus and subway commuter pass Subway Commuter Pass (including contact from other companies)	Each station
Some municipal bus offices (Hodogaya, Wakabadai, Takigashira, Honmoku, Midori, Isoko) (*2) Map	Monday to Friday 10am to 19pm ※Closed on Saturdays, Sundays, and holidays	Municipal bus whole line commuter pass Commuter pass (paper) common commuter pass (paper) Senior Pass (IC)	Each bus office

　※1 Open on some Sunday and public holidays, such as late March, early April, and late September, when congestion at the window is expected.
　　　　For details, please check the business day calendar of the 2024 bus commuter pass release office (Tsurumi Station East Exit and Nakayama Station).
　※2 Paper commuter passes cannot be purchased at Hodogaya, Takigashira, and Isoko. (Common commuter pass is also not available.)

Please be careful.

Payment should be made by cash or credit card (i)HamacocardOnly) can be used.
The customer service center and bus commuter pass sales offices will be closed from December 31 to January 3, and bus offices will be closed from December 29 to January 3.
IC cards can be charged at all of the above locations. However, it is not possible to purchase a commuter pass with the remaining charge of the IC card.
In the case of PASMO or View Suica integrated with a credit card or ID card, you can purchase a bus commuter pass only on those with a commuter pass function (with a ticket printing space on the back) (excluding ticket vending machines). Subway commuter passes cannot be sold on these media).
Certificates, etc. must be presented for a new commuter pass or a continuous release when the school year is switched. (It cannot be purchased at ticket vending machines.)
If you purchase a commuter pass with mobile PASMO or Apple Pay PASMO, you can apply on the app. (This service is not available at each window.)
If you purchase a municipal bus commuter pass at Mobile Suica, you can apply at the customer service center, bus commuter pass sales office, or bus office.

Municipal bus commuter pass tickets can also be purchased at municipal subway ticket vending machines.

Released at ticket vending machines
Handling time	The first train every day until 23:00
Handling format	PASMO、Suica ※Paper tickets, magnetic tickets, mobile commuter passes, and credit-integrated cards cannot be purchased.
Sales Ticket Types	Municipal bus line commuter pass, municipal bus and subway commuter pass ※Senior Passes and common commuter passes are not available.
Payment method	Hama Eco Cards (except for some ticket vending machines) and cash ※It is not possible to purchase a commuter pass with an IC card charge.

※New school commuter passes and continuous commuter passes when changing the school year cannot be purchased at subway station ticket vending machines because certificates etc. must be presented. Please purchase it at the station office.

How to purchase a municipal bus line commuter pass (PDF: 684KB)

How to purchase a municipal bus / subway commuter pass (PDF: 2,483KB)

※"PASMO" and "Mobile PASMO" are registered trademarks of PASMO Inc.
※"Apple Pay" is a registered trademark of Apple Inc.
※AndroidTM is a trademark of Google LLC.

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