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Municipal Subway Commuter Pass Ticket Sales Counter

Information on commuter pass sales counters for municipal subways.

Last update date May 17, 2023

You can buy a commuter pass for municipal transportation on your smartphone or mobile device.

Commuter pass for municipal transportation is on smartphones and mobile terminals!

Commuter commuter passes and commuter passes for those 13 years or older. (Municipal buses are only for municipal buses.)
For more information about mobile PASMO, see the PASMO page. Tickets are not available at the commuter pass sales counter.
Pasmo Co., Ltd. (external site)

Commuter pass sales counter

  • Cash or credit card (Hama Eco Card only) is available for payment.
  • If you purchase a commuter pass with mobile PASMO or Apple Pay PASMO, you can apply on the app. (This service is not available at each window.)

Hama Eco Card (outside site)

Commuter pass sales counter
Sales Office

Business days
Business hours

Bus commuter pass

Bus and subway
Commuter pass

Subway
Commuter pass
(※1)

A refund
Handling (*2)

Telephone-
Fax

All lines commuter pass

Common to other companies
Commuter pass

Senior pass

Center-Minami Station
Customer Service Center

Month to Friday: 12:00-20:00
Saturdays, Sundays, and public holidays: From 10 o'clock to 18:00

IC
Paper(*3)

Paper

IC

IC
Magnetic

IC
Magnetic

Bush
Subway

045-
943-4651

Shin-Yokohama Station
Customer Service Center

Month to Friday: 12:00-20:00
Saturdays, Sundays, and public holidays: From 10 o'clock to 18:00

IC
Paper(*3)

PaperIC

Bus

045-
472-9193

Yokohama Station
Customer Service Center

Month to Friday: 12:00-20:00
Saturdays, Sundays, and public holidays: From 10 o'clock to 18:00

IC
Paper(*3)

PaperICIC
Magnetic
IC
Magnetic

Bush
Subway

045-
311-3299

Kami-Ooka Station
Customer Service Center

Month to Friday: 12:00-20:00
Saturdays, Sundays, and public holidays: From 10 o'clock to 18:00

IC
Paper(*3)

PaperICIC
Magnetic
IC
Magnetic

Bush
Subway

045-
844-7100
Ticket vending machines at municipal subway stations (all stations)

Every day
First train until 23:00

IC

  ICIC  
Municipal Subway Station Office (all stations)

Every day
7:00 to 22:00

IC

  IC
Magnetic
IC
Magnetic

Bush
Subway

Each station
  • The Customer Service Center will be closed from December 31 to January 3.
  • IC cards can be charged at all of the above locations. However, it is not possible to purchase a commuter pass with the remaining charge of the IC card.
  • In the case of PASMO or View Suica integrated with a credit card or ID card, you can purchase a bus commuter pass only on those with a commuter pass function (with a ticket printing space on the back) (excluding ticket vending machines). Subway commuter passes cannot be sold on these media).
  • Certificates, etc. must be presented for a new commuter pass or a continuous release when the school year is switched. (It cannot be purchased at ticket vending machines.)

(※1) Includes commuter passes between subways and other railways.
(※2) At the time of refund, a public certificate (license, passport, insurance card, student ID card, etc.) that can confirm the identity of the commuter pass holder is required. To set up a proxy/agent, you will need a letter of attorney from the holder of the commuter pass, a copy of the official certificate of the holder, and a public certificate that confirms the identity of proxy/agent. However, if you purchase a commuter pass with the holder's credit card, you cannot make a proxy/agent. (Please note that the sales office does not refund one-day tickets etc. at the sales office.)
(※3) Paper type is available only for "Disabled commuter pass for persons with disabilities." (The paper-type "Original Commuter Pass" was discontinued on March 31, 2022.)

※"PASMO" and "Mobile PASMO" are registered trademarks of PASMO Inc.
※"Apple Pay" is a registered trademark of Apple Inc.
※AndroidTM is a trademark of Google LLC.

Customer Service Center

Handling of Customer Service Center

  • Information on bus platforms, city bus routes, municipal subways, railway transfer, etc.
  • City sightseeing information, information on municipal sightseeing bus business
  • Sales of commuter passes (Municipal Subway, Municipal Bus, Municipal Bus, Municipal Subway / Municipal Bus Commuter Pass, etc.)
  • Sale of advantageous municipal transportation tickets, etc. (1-day tickets, etc.)
  • Sale of goods (Hamarine goods, subway and bus-related goods, etc.)

Business hours and locations ※Business hours have been changed from April 1, 2022.

  • Weekdays 12:00-20:00
  • Saturdays and holidays 10:00-18:00

※Closed during the year-end and New Year holidays (December 31 to January 3).

Center Minami Station (TEL) 045-943-4651

Center Minami Station premises map

Center Minami Station Customer Service Center

Shin-Yokohama Station (TEL) 045-472-9193

Shin-Yokohama Station premises

Shin-Yokohama Station Customer Service Center

Yokohama Station (TEL) 045-311-3299

Yokohama Station premises map

Yokohama Station Customer Service Center

Kami-Ooka Station (TEL) 045-844-7100

Kami-Ooka Station Service Center Map


Kami-Ooka Station Customer Service Center

For inquiries to this page

Transportation Bureau Station Administration Office (subway commuter pass)

Phone: 045-664-0856

Phone: 045-664-0856

Email address: kt-ekimukanri@city.yokohama.jp

Sales Division, Transportation Bureau Automobile Division

Phone: 045-671-3189

Phone: 045-671-3189

Email address: kt-jidosyaeigyo@city.yokohama.jp

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Page ID: 557-636-643