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Municipal Subway commuter pass sales window

Information on commuter pass sales windows for municipal subways

Last Updated May 17, 2023

You can buy a commuter pass for municipal transportation on your smartphone or mobile device.

Commuter passes for municipal transportation to smartphones and mobile terminals!

Commuter commuter passes and commuter passes for those aged 13 and over are eligible. (Municipal buses only pass on all lines)
For more information about Mobile PASMO, see the PASMO page. It cannot be handled at the commuter pass sales window.
Pasmo Co., Ltd. (outside site)

Commuter pass sales window

  • Payment can be made by cash or credit card (Hama Eco Card only).
  • If you are purchasing a commuter pass with Mobile PASMO or Apple Pay PASMO, you can apply on the app. (It is not available at each window.)

Hama Eco Card (outside site)

Commuter pass sales window
Sales window

Business days
Business hours

Bus commuter pass

Bus and subway
Commuter pass

Subway
Commuter pass
(※1)

A refund
Handling (*2)

Telephone
Fax

Full-line commuter pass

Common to other companies
Commuter pass

Senior pass

Center-Minami Station
Customer Service Center

Mon-Fri: From 12:00 to 20:00
Saturdays, Sundays and public holidays: From 10:00 to 18:00

IC
Paper (*3)

Paper

IC

IC
Magnetic

IC
Magnetic

Bus
Subway

045-
943-4651

Shin-Yokohama Station
Customer Service Center

Mon-Fri: From 12:00 to 20:00
Saturdays, Sundays and public holidays: From 10:00 to 18:00

IC
Paper (*3)

PaperIC

Bus

045-
472-9193

Yokohama Station
Customer Service Center

Mon-Fri: From 12:00 to 20:00
Saturdays, Sundays and public holidays: From 10:00 to 18:00

IC
Paper (*3)

PaperICIC
Magnetic
IC
Magnetic

Bus
Subway

045-
311-3299

Kami-Ooka Station
Customer Service Center

Mon-Fri: From 12:00 to 20:00
Saturdays, Sundays and public holidays: From 10:00 to 18:00

IC
Paper (*3)

PaperICIC
Magnetic
IC
Magnetic

Bus
Subway

045-
844-7100
Municipal Subway station ticket vending machines (all stations)

Every day
From the first train to 23:00

IC

  ICIC  
Municipal Subway Station Office (All stations)

Every day
7:00 to 22:00

IC

  IC
Magnetic
IC
Magnetic

Bus
Subway

Each station
  • The Customer Service Center will be closed from December 31 to January 3.
  • You can charge the IC card at all of the above locations. However, commuter passes cannot be purchased with the remaining charge of the IC card.
  • In the case of PASMO or View Suica that is integrated with a credit card or ID card, only those with a commuter pass function (those with a ticket printing space on the back) can purchase bus commuter passes (excluding ticket vending machines). In addition, subway commuter passes cannot be sold on these media.)
  • A certificate must be presented for new release of a school commuter pass or continuous release when switching grades. (It cannot be purchased at ticket vending machines)

(※1) Includes commuter passes between subways and other railways.
(※2) At the time of refund, you will need a public certificate (license, passport, insurance card, student ID card, etc.) that can confirm that you are the holder of the commuter pass. To set up a proxy/agent, you will need a letter of attorney from the holder of the commuter pass, a copy of the official certificate of the holder, and a public certificate to confirm that you are proxy/agent. However, if you have purchased a commuter pass with the holder's credit card, you cannot set up a proxy/agent. (Please note that the sales office does not refund one-day tickets, etc.)
(※3) The paper type is only available for "Disability Discount Commuter Pass". (The paper-style "all-line commuter pass" was discontinued on March 31, 2022.)

※"PASMO" and "Mobile PASMO" are registered trademarks of Pasmo Corporation.
※"Apple Pay" is a registered trademark of Apple Inc.
※AndroidTM is a trademark of Google LLC.

Customer Service Center

Handling of Customer Service Center

  • Information on bus stops, city bus routes, municipal subways, railway transfers, etc.
  • City sightseeing information, information on municipal sightseeing bus business
  • Commuter pass sales (municipal subway, municipal bus, municipal subway / municipal bus communication commuter pass, etc.)
  • Sales of advantageous municipal transportation tickets, etc. (one-day tickets, etc.)
  • Goods sales (Hamarin goods, subway and bus-related goods, etc.), etc.

Business hours and location ※Business hours have been changed from April 1, 2022.

  • Weekdays 12:00-20:00
  • 10:00-18:00 on Saturdays and holidays

※Closed during the year-end and New Year holidays (December 31-January 3).

Center Minami Station (TEL) 045-943-4651

Map of Center Minami Station

Center Minami Station Customer Service Center

Shin-Yokohama Station (TEL) 045-472-9193

Map of Shin-Yokohama Station

Shin-Yokohama Station Customer Service Center

Yokohama Station (TEL) 045-311-3299

Yokohama Station yard map

Yokohama Station Customer Service Center

Kami-Ooka Station (TEL) 045-844-7100

Map of Kami-Ooka Station Service Center


Kami-Ooka Station Customer Service Center

Inquiries to this page

Transportation Bureau Station Administration Office (about subway commuter pass)

Telephone: 045-664-0856

Telephone: 045-664-0856

Email address: kt-ekimukanri@city.yokohama.jp

Transportation Bureau Automobile Headquarters Sales Section (Bus commuter pass)

Telephone: 045-671-3189

Telephone: 045-671-3189

Email address: kt-jidosyaeigyo@city.yokohama.jp

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Page ID: 557-636-643