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Road damage reporting system
Last Updated June 21, 2024
When you find any damage such as a hole on the road, you can send photos and location information from the Yokohama City LINE official account.
By using it by many citizens, we will lead to a quick grasp of road damage and respond more quickly.
How to use
Before use.
Please register your Yokohama City LINE official account as a friend from the link below.
About Yokohama City LINE Official Account
Method of reporting
- Tap "Living Information" in Yokohama City LINE Official Account
- Tap "Road Damage Information"
- From the dedicated talk screen to start, select and enter the damage type, photo, location information, etc. according to the instructions.
Details that can be reported
Pavement
- Pits
- Step
- Tiles on the sidewalk
- Damage to Braille block
- Damage to curb
Trout gutter
- Trout damage
- Damage to gutters
- Clogging of the gutter
Curved mirror
- Mirror misalignment
- Damage to columns
Guardrails and car stoppers
- Guardrail damage
- Damage to the car stop
Street trees
- Broken branches
- Fallen tree
- Abnormality such as withering
- I can't see signs and traffic lights
- The fear of contact with the vehicle
Bridges and Pedestrian Bridges
- Damage to fences and sashes
- A step is made
- Damage to stairs
- Damage to Braille block
Others
For any damage other than the above, please contact each Public Works Office by phone.
List of Public Works Office in each ward
Precautions
- To use this system, please refer to the following.Yokohama City LINE Official Account Terms of ServiceYou need to agree to this.
- Upon commencement of use of this system, it is deemed that you have agreed to the terms of use. In addition, the Company’s handling of personal information, etc.Yokohama City LINE Official Account Operation PolicyPlease be sure to check the details before using.
- The response in the talk field will be an automatic response. We will not reply individually from Yokohama City. If you would like to inform you of the completion of repairs, please contact each Public Works Office by phone or other means.
- This system does not collect personal information.
- You can report 24 hours a day, but receive confirmation will be made between 8:45 am and 5:00 pm on weekdays.
- We perform on-site confirmation based on information that we had and, in the case of information of road which Yokohama-shi manages, examine correspondence such as repair or follow-up.
- We cannot cope with information of road which Yokohama-shi does not manage including private road. However, if a manager such as the country, can be identified, information may be provided to the administrator.
- About whether it is road which Yokohama-shi manages, we can confirm in "authorized route map" of map "Yokohama Michi" in "Yokohama-shi administration map reporting system".
Yokohama City Administrative Map Information Providing System (outside site)
※Click "Yokohama no Michi" at the link above, select "Authorized Route Map", and read the terms and conditions before using it.
About emergency report
In case of emergency, please contact Public Works Office by telephone.
List of Public Works Office in each ward
Responses
If you receive a report
Based on the information received, Public Works Office of each ward will conduct on-site confirmation, etc., and if the road is managed by the city, we will consider repairs or follow-up.
Cases of follow-up
Minor steps and cracks may be followed up at the discretion of the Public Works Office in each ward.
Minor steps (paving seam)
Minor steps (recovery of construction)
Minor cracks
Cases that cannot be dealt with in the city
Reports on national roads, river sites, railway sites, etc. that are not managed by Yokohama City will be provided to the manager.
・I want to know the section managed by the government and the section managed by the city among the national roads in Yokohama.
If the report is on a private road, we cannot respond.
I want to check if the road is a public road or a private road.
Response Status
From January 2006 to March 6 (PDF: 809KB)
From October 2013 to December 5 (PDF: 1,361KB)
From July 1995 to September 5 (PDF: 1,081KB)
April 2013 - June 2013 (PDF: 1,565KB)
From January 2013 to March 5 (PDF: 646KB)
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For inquiries to this page
Road and Highway Bureau Road Department Management Section
Phone: 045-671-2770
Phone: 045-671-2770
Fax: 045-651-5443
Email address: do-kanri@city.yokohama.jp
Page ID: 594-520-150