Yokohama City Medical Safety Consultation Service　　

• I don't know where to consult about medical care (we will guide you to appropriate consultation, such as medical fees, legal consultation, etc.)
• I have any questions or concerns about medical care, but it is difficult to consult a doctor. How should I consult with you?
• I am considering transferring a hospital, what kind of procedure is required?

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　　 In principle, the solution of the problem is discussed between the parties.

• This contact is provided by non-medical consultants. I cannot make a medical judgment.
• It is not possible to judge the adequacy of the medical treatment or to determine whether it is a medical error.
• Intermediate or arbitration with medical institutions is not allowed.
• Surveys and guidance from medical institutions are not available.
• Information on medical institutions that respond to specific symptoms or treatments is not possible.

[Consultation Case]
　○○I would like to introduce a nearby and most reputable medical institution that can test and treat symptom.

[Response]
　At this window, we cannot guide medical institutions that support specific tests and treatments. In addition, the reputation of medical institutions
　I can't answer this question. "I want you to guide some XX departments near XX stationmedical departments."
　If you specify, you can find a nearby medical institution.
　If you are in an environment where you can use the Internet, you can search by yourself from the following site.
　
　　・Medical Information Network (Navii) (Ministry of Health, Labour and Welfare) (outside site)
　　・Yokohama City Local Medical Cooperative Center (Yokohama Medical Association) (outside site)

[Consultation Case]
　From the other day, my back and groove hurt. Which department is appropriate to consult?

[Response]
　We cannot judge this window because non-medical clerks are consulting. You are most closely related to symptoms.　
　You will be asked to consult the Medical consultation fee, or we will guide you to the Yokohama City Emergency Consultation Center, which nurses are available.
　Please contact us.

　　・Yokohama City Emergency Consultation Center #7119 (or 045-232-7119)　

　　In addition to consulting about "I want to know a medical institution that can have an emergency medical examination now" or "I should call an ambulance?"
　　You can also consult "What department should I consult based on symptoms?"

[Consultation Case]
　After receiving treatment at a medical institution, the sequelae remained, so I would like to seek compensation, but the medical institution does not approve it.
　I would like you to investigate medical institutions and judge the malpractice. In addition, I would like you to teach me to pay compensation.

[Response]
　This window is not possible to investigate or guide medical institutions. In addition, whether the medical institution is negligible or not a medical error is the highest.
　Finally, it is left to the judgment of the judiciary (court). It is not possible to make a decision at this window. Through discussions between the parties
　If it is not resolved and you would like to sort out problems or judicial solution from a legal perspective, free legal consultation in wards and cities, etc., legal terrace　
　I'll show you something like that.

　　・Special consultation for each ward (legal consultation)
　　・City Hall Public Relations Consultation Office Legal Consultation
　　・Hoterasu Kanagawa (outside site)

　In addition, we summarize frequently asked questions sent to the medical safety consultation desk.
　Please make sure to check before consulting.　　→ FAQs

Yokohama City Medical Safety Consultation Service Leaflet (Download) (PDF: 2,787KB)

How to get to a doctor leaflet (download) (PDF: 1,579KB)

Yokohama City Medical Safety Consultation Service Leaflet Easy-to-understand version (download) (PDF: 532KB)

How to get to the dentist well leaflet (download) (PDF: 556KB)