Yokohama City Medical Safety Consultation Service　　

• I do not know where to consult about medical care (we will guide you to appropriate consultation such as medical fees and legal consultation)
• I have doubts or concerns about medical care, but it is difficult to consult a doctor. How should I consult with you?
• We are considering transfer, but what kind of procedure is required?

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　　 In principle, the resolution of the problem is based on discussions between the parties.

• This window is handled by non-medical counselors. I can't make a medical decision.
• It is not possible to judge the validity of the medical treatment or to determine whether it is a medical error.
• Intermediation and arbitration with medical institutions is not possible.
• We cannot conduct surveys and guidance on medical institutions.
• Information on medical institutions that respond to specific symptoms and treatments is not available.

[Consultation Case]
　○○I would like you to introduce a nearby and most reputable medical institution that can be tested and treated for symptoms.

[Response]
　At this window, we cannot guide you to medical institutions that support specific tests and treatments. In addition, the reputation of medical institutions, etc.
　I can't answer it. The location, station, and medical departments, such as "I would like you to show me some XX departments near XX stations."
　If you specify, you can check a nearby medical institution.
　If you are in an environment where you can use the Internet, you can also search yourself from the following site.
　
　　・Medical Information Network (Navi) (Ministry of Health, Labour and Welfare) (outside site)
　　・Yokohama City Local Medical Cooperative Center (Yokohama Medical Association) (outside site)

[Consultation Case]
　From the other day, my back and grooves hurt. Which department is appropriate to go to?

[Response]
　We cannot judge this window because administrative staff who are not medical staff is consulting. . It is most related to symptoms by yourself.　
　We will have you visit Medical consultation fee, which seems to be good, or we will guide you to the Yokohama City Emergency Consultation Center, which is supported by nurses.
　Please contact us.

　　・Yokohama City Emergency Consultation Center #7119 (or 045-232-7119)　

　　In addition to consultation on "I want to know the medical institutions that can be consulted now" and "Is it necessary to consult immediately or call an ambulance?"
　　You can also consult "How many departments should I consult based on symptoms?"

[Consultation Case]
　When I received treatment at a medical institution, I would like to seek compensation because the sequelae remained, but the medical institution does not approve it.
　We would like you to investigate medical institutions and judge medical errors. Also, I would like you to instruct me to make compensation.

[Response]
　This window cannot investigate or guide medical institutions. In addition, whether or not there is negligence in the medical institution or whether it is medical error is the highest.
　Ultimately, it is left to the judgment of the judicial (court). We cannot judge at this window. Through discussions between the parties
　If you do not solve the problem and wish to solve the problem from a legal point of view or solve the judicial problem, free legal consultation with the ward and city, law terrace　
　I'll show you around.

　　・Special consultation for each ward (legal consultation)
　　・City Hall Citizen Consultation Room
　　・Hoterasu Kanagawa (outside site)

　In addition, Frequently Asked Questions sent to the Medical Safety Consultation Service are summarized.
　Please check before consulting.　　→ FAQs

Telephone: 045-671-3500
Reception: From Monday to Friday (excluding holidays and New Year's holidays) 8:45 to 16:00
※The consultation time is within 30 minutes in principle.

Consultation is accepted via the electronic application system.
Click here for access → Yokohama-shi medical safety consultation counter consultation form (outside site)
You can also access it from the following QR code.
※Depending on the closed day or the content of the consultation, it may take about one week to reply.

Letter: 10-50 Honcho 6-chome, Naka-ku, Yokohama 231-0005
　To the Medical Safety Consultation Service in the City of Yokohama, Medical Care Bureau Medical Safety Division
FAX： 045－663-7327

It is a "complete reservation system".
Please call 045-671-3500 in advance.
Location: 21st floor of 10 City Hall at 6-50 Honcho, Naka-ku, Yokohama City

Personal information such as your name will be properly managed in accordance with the provisions of the Act on the Protection of Personal Information.
If the content of the consultation includes information that requires information sharing within the section or information sharing with other departments, it may be transferred to the responsible department, etc. in consideration of personal information protection. .

Yokohama-shi medical safety consultation counter brochure (download) (PDF: 3,571KB)

How to get a doctor leaflet (download) (PDF: 1,579KB)

Yokohama-shi medical safety consultation counter leaflet easy-to-understand version (download) (PDF: 636KB)

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