Yokohama City Medical Safety Support Center

Last Updated July 8, 2021

What is the Medical Safety Support Center?

Due to the revision of the Medical Law on April 1, 2007, prefectures and municipalities with health centers have decided to work to establish a “medical safety support center”.
In order to ensure the trust of residents in medical care, the Medical Safety Support Center responds to complaints, concerns and consultations of patients and residents regarding medical care, based on the provisions of Article 6 of the Medical Law, and provides medical care facilities (hospitals, clinics, midwives, pharmacies, etc.), patients and residents.

Medical Safety Support Center Operation Guidelines (PDF: 204KB)

Ayumi of Yokohama City Medical Safety Support Center (Yokohama City Medical Safety Consultation Service)

In March 2013, eight years since the establishment of the consultation desk, five years have passed since it was positioned as a medical safety support center, and a booklet was published looking back on our efforts so far.

You can download it from the link below.

◆Yokohama Medical Safety Consultation Service Ayumi for 8 years
~ As a bridge between patients and medical institutions~
・Batch download (PDF: 1,978KB)
・Split Download
First (PDF: 551KB)： The first (PDF: 568KB), Part 2 (PDF: 444KB), Part 2 (PDF: 861KB), 3 (PDF: 302KB), Reference (PDF: 640KB) document (PDF: 378KB)

Operations of Yokohama City Medical Safety Support Center

About medical safety consultation counter
	★Medical Safety Consultation Desk★ We respond to consultations on medical care from patients and citizens, and help them find clues to solving problems. Dedicated dial: （０４５）６７１－３５００

About the Medical Safety Promotion Council
	★Medical Safety Promotion Council★ We have set up a council to examine the management policy of the Medical Safety Consultation Service and measures for promoting medical safety in Yokohama city area.

About medical safety workshop, citizen enlightenment activity

★Medical safety training sessions and public awareness activities★
Medical safety training sessions (for medical professionals) For the purpose of promoting medical safety at medical institutions and improving patient services, we hold workshops mainly for medical facilities.
Citizen awareness activities dispatch lecture/off site lecture provides patients and citizens with the aim of providing knowledge about medical care and supporting independent self-determination in medical treatment. We also provide information such as lectures that will be helpful.