Call 119 by text, etc.

Last Updated March 20, 2023

There is a way to report to the fire department smoothly even if you have difficulty hearing or language dysfunction, chronic illness or sequelae of injury, there is a method that can smoothly report to the fire department.
　
Number 119 connected to everyone

The screen of the smartphone is an image. The actual report screen is different.
　

NET119 Emergency Call System
FAX 119
Telephone relay service

NET119 Emergency Call System

To those who use NET119

NET119 will not be able to report after April 1 with the previous red icon.
Please register a new NET119 so that you can continue to use it!

System Overview

You can call an ambulance or fire engine from a mobile terminal such as a smartphone with a simple button operation.

Main Characteristics of NET119

You can easily select simply by tapping the report content (emergency, fire, etc.).
The GPS function allows the fire department to quickly identify the location even on the go.
The chat function enables smooth communication.

Registration method

Those who can use it

It is intended for those who live, work, or attend school in Yokohama, and who have difficulty making a 119 call by voice.
It does not matter whether or not you have a disability certificate.
If you are not in Yokohama, please contact the fire department that has jurisdiction over your area.

Preparation before registration work

Be sure to register smartphones, tablets, and mobile phones from the terminal used for reporting.
Please change the settings so that you can receive mail from the domains of "@ city.yokohama.jp" and "web119.info".
Please enable the GPS function.
Please check the registration terms in the link below and use it after agreeing.

Registration Terms

NET119 Emergency Call System Registration Rules (PDF: 201KB)(Revised on March 1, 2023)

If you are using a smartphone or tablet

Please read the following QR code and send an email.

QR code for registration

If the QR code cannot be read, send it to the email address.

「entry_14100@entry05.web119.info」

Please fill in the form directly and send the email.

Registration Procedure, Reporting Procedures, and Settings

FAX 119

FAX number is 119 without area code.

You can report by faxing to 119 without the area code.

Fill out the fax form with required items (fire or emergency, request location, age, gender, situation of the victim) and send it.

Reports can be made smoothly by filling out required items on the FAX 119 Report Form (PDF: 145KB) in advance.

When the fax arrives at the Fire Command Center, we will reply to the caller that it has been received by fax.
Sign language interpreters can be dispatched to the medical institution of the transport destination.

Sign language interpreters may take some time to arrive or may not be able to arrive depending on the situation.

Dispatch of sign language interpreters at the time of emergency (Health and Social Welfare Bureau Disability Independence Support Division page)

Telephone relay service

Call 119 via sign language/text Interpretation

The telephone relay service is for people who have difficulty accessing the phone, such as those who are deaf or have difficulty speaking.
This service enables communication with the other party of the call by making a phone call via a sign language interpreter operator.
From July 1, 2021, we have been able to respond to emergency calls (110, 119, 118) in addition to calling out to the public.

Procedure to make a 119 call via a telephone relay service

Launch the app and log in.
Tap the emergency call button and select "119 (Fire / Emergency)". (or dial "119")
Inform the interpreter operator of the requested location. (The fire department that connects telephone calls differs depending on the location of the request.) Be sure to tell the "Request location" first.
When the interpreter operator and the fire department are connected to the phone, talk to the firefighter through the interpreter. (We will check the location and listen to the situation. Please answer calmly.)
Tap "End" when the call is over.

For more information on the phone relay service, please visit the following website.

Organization designated by the Minister of Internal Affairs and Communications
Nippon Foundation Telephone Relay Service
https://nftrs.or.jp/ (external site)

In order to open PDF files, you may need a separate PDF reader.
If you do not have it, you can download it free of charge from Adobe.
To download Adobe Acrobat Reader DC