Call 119 by text, etc.

There is a way to smoothly report to the fire department even if it is difficult to make a 119 call by voice due to hearing or language dysfunction or chronic illness or aftereffects of injury.
　
No. 119, where everyone is connected

• NET119 Emergency Call System
• FAX 119
• Telephone Relay Service

NET119 will not be able to report with the previous red icon after April 1st.
Please register a new NET119 so that you can continue to use it!

You can call an ambulance or fire truck from a mobile terminal such as a smartphone with simple button operation.

1. You can easily select it simply by tapping the report contents (emergency, fire, etc.).
2. The GPS function allows the fire department to quickly identify the location even when on the go.
3. The chat function allows you to communicate smoothly.

• It is intended for those who live, work, or attend school in Yokohama City and have difficulty making a 119 call by voice.
• It does not matter if you have a certificate of disability.
• If you are not in Yokohama City, please contact the fire department in charge of your area.

• Be sure to register smartphones, tablets, and mobile phones from the terminal used for reporting.
• Please change the settings so that you can receive emails from the domains of "@ city.yokohama.jp" and "web119.info".
• Please enable the GPS function.
• Please check the registration terms and conditions of the link below and use it after agreeing.

Registration Terms

• NET119 Emergency Call System Registration Rules (PDF: 201KB)(Revised on March 1, 2023)

Read the QR code below and send an email.

If the QR code cannot be read, please contact the email address.

「entry_14100@entry05.web119.info」

Please enter the email directly and send the email.

• [For new registrants] How to cancel domain (PDF: 570KB)
• ①Overview of NET119 (PDF: 169KB)
• ②Information on registration (smartphone) (PDF: 1,261KB)
• ②Information on registration (mobile phone) (PDF: 1,199KB)
• ③How to report practice (smartphone) (PDF: 1,467KB)
• ③How to report practice (mobile phone) (PDF: 1,131KB)
• ④How to report (smartphone) (PDF: 1,259KB)
• ④How to report (mobile phone) (PDF: 1,319KB)
• ⑤About procedure of model change (smartphone) (PDF: 1,554KB)
• ⑤About procedure of model change (mobile phone) (PDF: 1,387KB)

You can report by fax to 119 without area code.

• Fill out the fax form with required items (fire or emergency, request location, age, gender, situation of the victim) and send it.

Reports can be made smoothly by filling out required items in advance on FAX 119 Report Form (PDF: 145KB).

• When a fax arrives at the Fire Command Center, a fax will be sent to the whistleblower that it has been received.
• Sign language interpreters can be dispatched to the destination medical institution.

Sign language interpreters may take some time to arrive, or may not be able to arrive depending on circumstances.

Dispatch of sign language interpreters in case of emergency (page of Health and Social Welfare Bureau Disability Independence Support Division)

The telephone relay service is for those who have difficulty accessing the telephone, such as those who are deaf or have difficulty speaking.
This service allows communication with the other party of the call by making a phone call through a sign language interpreter operator.
From July 1, 2021, it is now possible to respond to emergency calls (110, 119, 118) in addition to calling general telephones.

Procedures for calling 119 via the telephone relay service

1. Launch the app and log in.
2. Tap the emergency call button and select "119 (Fire / Emergency)". (or dial "119")
3. Tell the interpreter operator the location of the request. (The fire department that connects telephones differs depending on the requested location. First of all, be sure to tell us the request location. )
4. When the interpreter operator and the fire department are connected by telephone, talk to the firefighters via the interpreter. (We will check the location and listen to the situation.) Please answer calmly.
5. When the call is over, tap "End"

For more information about the telephone relay service, please visit the following site.

Telephone relay service provider designated by the Minister of Internal Affairs and Communications
Nippon Foundation Telephone Relay Service
https://nftrs.or.jp/ (external site)