How to make a 119 call

Look at a plate with Address, such as a nearby telephone pole, a house nameplate or a vending machine, or ask someone nearby for help. If you don't know Address, you can identify Address from multiple landmarks such as traffic lights, bus stop names, and shops. If there are multiple stores nearby, such as convenience stores or chain stores, please tell them the number of stores (e.g. Yokohama-sta. stores).

Please tell us the name of the expressway (Tomei Expressway, Yokohama Shindo, etc.), where you entered from, and where you were heading. On the highway, there is a number plate (kilopost) on the left side of the road that indicates the distance every 100m, and this distance is also useful information. Another way is to check and communicate your current location in the car navigation. If you are driving a car, be sure to stop in a safe place before calling.

In the case of a 119 call by telephone, it cannot be requested with the GPS function alone. Because I can't confirm the exact Address. Therefore, it is necessary to convey the Address and the target verbally.

In the case of Yokohama city, we will identify Address and send an ambulance. At that time, we will also ask for the contact information of the victim. In addition, the rescue squad will call the caller (you), so please wait. Outside Yokohama City, Kanagawa Prefecture or Tokyo, you can forward the phone to the relevant fire department. If you are not in Kanagawa Prefecture or Tokyo, we will tell you the Phone number of the applicable fire department, so please call it directly.

If you don't know the place (Address), you can't go. Please confirm Address, name, contact information, status, etc. and report it.

• ①I'll listen to Address. ②Tell us what is burning, the height of the flame and the amount of smoke. ③In the case of a building, tell us how many stories it is and where it is burning. ④If possible, please tell us if you can extinguish the fire, or if there are any injuries or escape delays.
• Please make a report after ensuring your own safety first. After reporting, notify the neighbors of the fire, and do not return to the building as it is dangerous.

①I'll listen to Address. ②Please tell me who and what happened. ③Whether the age, gender, conversation, consciousness, and breathing condition of the victim are different from the usual situation, or we will ask you about your chronic illness or your hospital, so please tell us as much as you can understand. ④I will tell you how to give first aid according to the situation.

At the stage of calling 119, if the symptoms are severe, the fire brigade will also participate and perform life-saving measures. .

You need to sound the siren while driving. When the sound of the siren approaches, wave your hand and signal it.

The staff receiving the 119th and the staff going to the site by fire engine or ambulance are separate. During the call, contact a nearby fire department and the fire brigade and rescue squad are heading to the site. The contents of the call in the 119 call will be communicated to the unit heading to the site, so please respond calmly.

The hospital information of the transport destination cannot be conveyed for personal information. Please look forward to hearing from you or the hospital.

Don't hang up, let him know that you were wrong. If the phone is cut off silently, we will call back from here and, in some cases, turn a fire engine or ambulance. If you have made a mistake, please clearly tell us that it was a mistake.

Please dial Yokohama City Emergency Consultation Center, # 7119 (045-232-7119). You can call us about "clinics, a hospital where you can have an emergency consultation" and "whether you should consult right now or call an ambulance." However, if you find it highly urgent, do not hesitate to call an ambulance.