Reference link

■About consumer life consultation that we accepted in Motoichi consumer life synthesis center

• Trends in consumer affairs consultations in FY2021 (Yokohama City Consumer Affairs Center) (outside site)
  We analyze the annual number of cases, trends, processing results, and resolution details, and publish them on our website every year.

■Formulation of Consumer Education Promotion Plan

• Basic Policy on Promotion of Consumer Education (Cabinet decision on March 28, 2023) (outside site)
• Direction of Yokohama City Consumer Education Promotion
• 2023 Yokohama City Consumer Education Promotion Plan (PDF: 637KB)

■The pillars of the Consumer Economic Division's Policy

• FY2023 Economic Affairs Bureau Budget Overview
  p.19 “II. Major Business Outline (5) Promotion of Safe and Comfortable Consumer Life”
  p.50 “Citizens' Economic and Labor Expenses” p.54,55 “4 Consumer Life Comprehensive Center Operation Expenses”-“7 Consumer Administration Promotion Operating Expenses”
• FY2023 Economic Affairs Bureau Business Plan
  General Accounts＞Subsection 5 Economic Expenses＞Item 1 Economic Expenses＞5. Civil Economic Labor Costs p.8-11

■Regulations

• Yokohama City Consumer Life Ordinance (outside site)

■Trouble cases and countermeasures that cannot be solved in Japan alone

• Cross-border Consumer Center (CCJ) - National Consumer Affairs Center of Japan (outside site)
  This is a consultation service operated by the National Consumer Affairs Center of Japan for consumers who have trouble with overseas shopping.
  Trouble cases and how to deal with them are posted.