Efforts to Ensure Appropriate Business Activities

The Yokohama City Consumer Ordinance stipulates "unfair transaction acts" for transactions between consumers and businesses, and prohibits businesses from performing these acts. Consumer damage occurs at all stages of solicitation of contracts, conclusion of contracts, contents of contracts, fulfillment of contracts, termination of transactions and transactions. The ordinance shows eight rough types of unfair trading activities in accordance with each stage of such transactions, and the enforcement regulations of the ordinance stipulate 52 specific actions that fall under each category.

To the Yokohama City Consumer Ordinance and Consumer Ordinance Enforcement Regulations

Malicious commercial law guide box (to Kanagawa homepage) (outside site)
In Kanagawa Prefecture, based on the Act on Specified Commercial Transactions, etc., we provide business guidance to businesses that conduct unfair business activities. The information you receive will be useful for providing guidance.

We hold exchange meetings for mutual understanding so that the opinions of consumers are reflected in the business activities of businesses.

Please talk about consultation about consumer life with "Yokohama-shi consumer life synthesis center" (outside site).
Please consult us about troubles related to product / service contracts and damages such as unjust transactions. Consumer affairs consultation is available over the phone. Interview consultation will be conducted at the Consumer Affairs Center or the ward office (18 locations in the city) from month to Friday by advance reservation. First, please contact us by phone.

Telephone for consultation: 045(845)6666
Consultation Reception hours: (Weekdays) 9:00 am to 6:00 pm
(Saturday and Sunday) 9:00 a.m. to 4:45 p.m.
※Every day except holidays and New Year's holidays (12/29 to 1/3)