Apply oversized garbage by chat

Last Updated June 13, 2024

Click here to start the chat.

Chat function

・Confirmation of fees and minimum collection date for oversized garbage
・Application for oversized garbage
・Confirmation, change or cancellation of application for oversized garbage
・You can consult directly with the operator

How to use

Select the contents of use
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Please access the chat screen.
Select the content you want to use from the chat screen. Regardless of the Internet or telephone, if you have applied for oversized garbage in the past, please apply from the Internet reception (outside site) as there are few input items when applying.

Investigate fees and sorting methods

Date of collection and delivery
Check the collection date and delivery date

Application
Apply

Confirmation, change, cancellation of application

Check oversized garbage fees by name or photo

Find out by name and photo
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Check by name

Choose to check by name.
If you want to know oversized garbage's fees, enter them as "bicycle fees" to guide you through the fees.
It is also possible to separate garbage other than oversized garbage. Enter the name of the garbage you want to put out.
Once you know the oversized garbage fee, you can apply for it.
If you have any questions, you can also consult with the operator directly.

Check it out with pictures

Choose to record in the photo.
If you send a photo taken with a smartphone or the like from the button at the bottom left of the screen, you will be notified of the fee.
Once you know the oversized garbage fee, you can apply for it.
If you have any questions, you can also consult with the operator directly.

Investigate the shortest collection date and delivery date of oversized garbage

Check the shortest collection date and delivery date
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Check the shortest collection date

Select "Invest the shortest collection date".
Please enter your postal code and Address.
The availability of the latest collection date will be displayed.
Once you have confirmed the collection date, you can apply as it is.

Check the shortest delivery date

Select "Check the shortest delivery date".
Please select the desired delivery facility.
The availability of the latest import date will be displayed.
Once you have confirmed the delivery date, you can apply as it is.

Apply for collection and self-loading

Apply

Please select "Apply".
Follow the instructions on the chatbot to select and enter required items.
When all entries are completed, a "temporary reception completion email" will be sent to the registered e-mail address. Please note that the application has not been completed at this time.
After receiving the temporary reception completion email, you will receive a "Registration completion email" within 3 days, so be sure to check it. The procedure will be completed with the registration completion email.

Application
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Others

Confirmation, change, cancellation, consultation with operator
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Confirm, change, or cancel the application details

Please select "Confirm / Change / Cancellation of Application".
Please select the desired content from confirmation, change, or cancellation of the application details.
A special URL will be sent to the e-mail address registered at the time of application, so please complete the procedure on the confirmation / change / cancellation screen.

Consult with the operator

If there is something that cannot be solved by chatbots during procedures, etc., you can consult with the operator.
Please select "Consult with the operator".
When you are connected to the operator, please have a conversation.
The connection time to the operator is from 8:30 to 17:00, excluding Sunday and New Year holidays.