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You can apply on a chat from confirmation of fees in oversized garbage's fee confirmation to application.

From confirmation of processing fee and shortest collection date of oversized garbage collection date can be checked on the chat from confirmation to application. If you have any questions, you can also consult directly with the operator.

Final update date April 5, 2021

Chatbot and LINE problems

From 8:45 to 9:35 on Monday, April 5, 2021, there were problems with chatbots, LINE, and manned chats in oversized garbage on April 5, 2021 (Monday), and the service was not available. However, it is now restored.
We apologize for any inconvenience this may cause.

[Awareness] About phishing mail claiming to be Oversized Garbage Reception Center

At present, a phishing email claiming to be Oversized Garbage Reception Center's name
The address (transmit) when sending an e-mail from Oversized Garbage Reception Center is one of the following: "in[email protected]" or "[email protected]okohama.lg.jp".
The display name displayed at the sender may be changed, so when checking the sender, be sure to check not only the display name but also the email address.
Please note that if you receive an e-mail from an e-mail address other than the above, there is a possibility that an attack or damage that illegally captures personal information etc. may occur.

About correspondence with expansion of new coronavirus infectious disease

With the announcement of the emergency declaration accompanying the expansion of the new coronavirus infection, we will respond as follows.
We apologize for the inconvenience of citizens, but we look forward to your cooperation.

About bringing in to self-import facility

To prevent the spread of infectious diseases, please refrain from bringing in highly urgent items.
If you must bring your own, please come to the facility with a minimum number of people and unload it at the facility yourself.
In addition, due to a significant increase in carry-in to oversized garbage City, which has hindered nearby road conditions. Therefore, we will continue to set an upper limit on the number of acceptances per day at each facility.
In addition, oversized garbage facilities cannot be entered before 9 o'clock. Please be sure to come after 9 o'clock, as it may lead to traffic jams on nearby roads.
To bring it to a self-importing facility, you need to apply to Oversized Garbage Reception Center. Please note that you will not be able to bring your own if you do not apply.

On Monday, February 1, 2021, a self-import facility in oversized garbage) in Sakae Ward.

A self-import facility where citizens can bring oversized garbage City on Monday,Sakae Ward City on Monday, February 1, 2021.
You can also bring it to anyone other than Sakae Ward people with you. In addition, prior application at reception center is necessary for bringing in oversized garbage.
In addition, Sakae Ward Center Recycle, which had been accepted in front of Sakae Office, will be accepted on February 1oversized garbage's self-import facility since February 1st. Please confirm details of facility in page of oversized garbage City details of the facility, please refer to the "Facility Information".

On Sunday, January 31, 2021, the Konan Resource Recovery Center has ended.

The Konan Resource Recovery Center, which had been accepting oversized garbage, which had been accepting recyclables, ended on Sunday, January 31, 2021.
In addition to Sakae Stockyard, which opened on Monday, February 1, 2021 in oversized garbage, you can bring recyclables to collection offices in each ward in oversized garbage self-portation yards in three locations in the city. You. Depending on the destination, the items that can be brought in and the time when they can be brought in vary, so please check the website in advance.

Here's the chat start.

You can apply on a chat from oversized garbage collection dates can be checked on the chat from confirmation to application.
In addition, we show around separation of garbage except oversized garbage's garbage separation.
In addition, if you have any questions, you can also consult the operator on the chat.
Please use it.

How to use this method

Fees and Separation Methods
Examine fees and separation methods

Collection date and delivery date
Check the collection date and delivery date

Application
apply

Confirmation / Change / Cancellation
Confirmation, change, cancellation of application


Examine oversized garbage's fees by name or photo

examine by name

  1. Please choose to adjust by name.
  2. If you want to know oversized garbage's fee will be announced if you enter it like a "bicycle fee".
  3. It is also possible to guide you to separate garbage from oversized garbage Enter the name of the garbage you want to put out.
  4. You can apply as it is if you know oversized garbage can apply for them.
  5. If you have any questions, you can also consult directly with the operator.

look up the picture

  1. Choose a picture.
  2. If you send a photo taken with a smartphone from the button at the bottom left of the screen, you will be notified of the fee.
  3. You can apply as it is when you know oversized garbage's fees are available.
  4. If you have any questions, you can also consult directly with the operator.

Examine oversized garbage's shortest collection date or Delivery Date

Check the shortest collection date

  1. Select "Check the shortest collection date".
  2. Enter your zip code and Address, please.
  3. The availability of the latest collection date is displayed.
  4. Once the collection date has been confirmed, you can apply as it is.

Check the shortest import date

  1. Please select "Check the shortest import date".
  2. Please select the desired import facility.
  3. The availability of the latest delivery date is displayed.
  4. Once you have confirmed the delivery date, you can apply as it is.

Apply for collection and self-import

apply

  1. Please select "Apply".
  2. Select and enter required items be selected and entered according to the instructions of the chatbot.
  3. When all entries are completed, a "Temporary Reception Completion Email" will be sent to your registered e-mail address. Please note that the application has not been completed at this time.
  4. After receiving the temporary reception completion email, you will receive a "Registration completion email" within 3 days, so be sure to check it. With this registration completion email, the procedure will be completed.

Application
Usage image

Other

Check, change, or cancel the application details

  1. Please select "Confirm / change / cancel application".
  2. Please select the desired content from the confirmation, change, and cancellation of the application details.
  3. A special URL will be sent to the e-mail address you registered at the time of application, so please complete the procedures on the confirmation, change, and cancellation screen.

consult with the operator

  1. You can consult with the operator if there is anything that cannot be solved by chatbot during the procedure.
  2. Please select "Consult with the operator".
  3. When you are connected to the operator, please talk.
  4. The connection time to the operator is from 8:30 to 17:00 excluding Sundays and New Year's holidays.

Inquiries to this page

Resources and Waste Recycling Bureau Family System Division Business Section Management Section (Inquiry on this page)

Telephone: 045-671-3815 ※You can't apply for oversized garbage's not available here.

Telephone: 045-671-3815 ※You can't apply for oversized garbage's not available here.

Fax: 045-662-1225 ※You can't apply for oversized garbage's not available here.

Email address: [email protected]

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Page ID: 389-962-282

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