Yokohama City LINE Official Account Operation Policy

Before using the service of the Yokohama City LINE Official Account, be sure to check the operation policy that stipulates the handling of personal information.

This operation policy stipulates the policy for Yokohama City to operate the Yokohama City LINE Official Account (hereinafter referred to as "this account").

Yokohama City will widely disseminate various information about Yokohama City to citizens and other users in this account on LINE's communication application "LINE" provided by LINE Yahoo Japan Corporation and LINE Platform, and will support various services.

• Information distribution of news and events from Motoichi (segment distribution service)
• Links to Yokohama City Website and related sites
• Various online systems available on the LINE talk screen
  • Road damage report
  • Library Information System
• Advertisement distribution about various business of Motoichi
• In addition, thing which Motoichi recognizes as appropriate

In principle, comments posted on this account will not be answered individually, except for automatic responses. Therefore, please use "suggestions from citizens" when you have opinion, suggestion to Yokohama municipal administration.

The collection, use, and management of personal information on this account will be handled appropriately as follows based on the "Personal Information Protection Law" and the "Ordinance on the Protection of Personal Information in Yokohama City".

Information about individuals provided by the City of Yokohama through this account that can "identify a specific individual" by name, date of birth, and other descriptions (Address, Phone number, title, etc.).
In addition, even if a specific individual is not known in each information, if a specific individual is identified by combining such information and some publicly available information, such information also falls under "personal information".

When Yokohama City collects personal information from anyone other than the person through this account, or intends to collect personal information related to race, creed and social status, it will appropriately consider the necessity (Ordinance Article 3, Paragraph 1).

Personal information will be identified as much as possible and will be retained to the extent necessary (Article 61 of the Act). In principle, the purpose of use shall be clearly indicated to the person (Article 62 of the Act).
Except in cases where statutory exceptions apply, personal information will not be used inside Yokohama City or provided to the outside for any purpose other than the purpose of use (Article 69 of the Act).

We will keep the personal information collected by Yokohama City accurate and up-to-date, and take necessary measures to prevent leakage, loss, damage, falsification, etc. Personal information that is no longer needed will be promptly discarded and deleted (Article 66 of the Act).

• Although every effort has been made to ensure the accuracy of the information transmitted through this account, Yokohama City assumes no responsibility for any actions performed by users using the information transmitted through this account. .
• Yokohama City is not responsible for any troubles or damages caused by the information sent through this account between users and third parties.
• Yokohama City is not responsible for any comments on this account posted by users.
• Yokohama City is not responsible for any damages arising in connection with this account.

The operation policy of this account is subject to change without prior notice. The latest operation policy will be posted on the Yokohama City web page.

This account may be canceled or the contents may be changed without notice.