Yokohama City LINE Official Account Operation Policy

Before using the Yokohama City LINE Official Account Service, be sure to check the operation policy that stipulates the handling of personal information.

This operation policy stipulates the policy for Yokohama City to operate the Yokohama City LINE Official Account (hereinafter referred to as the "this account").

Through the communication application "LINE" provided by LINE Yahoo Japan Corporation and this account on the LINE platform, Yokohama City will widely disseminate various information about Yokohama City to citizens and other users, as well as to support various services.

• Information distribution (segment distribution service) such as news and events from the city
• Links to Yokohama City Website and related sites
• Various online systems available on LINE's talk screen
  • Road damage report
  • Library Information System
• Advertisement distribution for various businesses in Motoichi
• In addition, what the city deems appropriate

In principle, individual responses will not be made to comments posted on this account, except for automatic answers. Therefore, please use "suggestion from citizen" when you have you send opinion, suggestion to Yokohama municipal administration.

Regarding the collection, use, and management of personal information in this account, we will handle it appropriately as follows based on the "Law Concerning the Protection of Personal Information" and "Ordinance on the Protection of Personal Information in Yokohama City".

Personal information provided by Yokohama City through this account that can identify a specific individual by name, date of birth, or other descriptions (Address, Phone number, title, etc.).
In addition, even if each information does not identify a specific individual, if a specific individual is identified by combining this information or some publicly available information, such information also falls under "personal information."

When Yokohama City collects personal information from anyone other than the person through this account, or intends to collect personal information about race, beliefs and social status, it will appropriately consider the necessity (Ordinance Article 3, Paragraph 1).

Personal information will be identified as much as possible, and will be retained within the necessary range (Article 61 of the Act). In principle, the purpose of use shall be clearly indicated to the individual (Article 62 of the Act).
Except in the case of a statutory exception, we will not use personal information inside Yokohama City or provide it to the outside world for purposes other than the purpose of use (Article 69 of the Act).

We will keep the personal information collected by Yokohama City accurate and up-to-date, and take necessary measures to prevent leakage, loss, damage, and falsification. Personal information that is no longer needed will be promptly discarded and deleted (Article 66 of the Act).

• Although every effort has been made to ensure the accuracy of the information transmitted through this account, Yokohama City does not assume any responsibility for any actions taken by the user using the information transmitted through this account.
• Yokohama City shall not be liable for any troubles or damages arising between users and third parties caused by the information transmitted through this account.
• Yokohama City does not take any responsibility for comments on this account posted by users.
• Yokohama City shall not be liable for any other damages arising in connection with this account.

The operation policy of this account is subject to change without prior notice. The latest operational policy will be posted on the Yokohama City web page.

This account may be canceled or the contents may be changed without notice.