Request a non-resident certificate by mail

[Notes] The postage has changed since October 1, 2024.

Anyone can claim it.　※You can also request a window.

We can download from Yokohama-shi electronic application, report service (outside site).

• The billing address stated on the invoice should be "to Director General of the relevant ward".
• Please do not use writing instruments such as pencils that can erase characters when filling in.
• Please fill in the Phone number where you can get in touch during the day. (Please note that if you have any questions about documents or billing details without Phone number's entry, we may return them.)

300 yen per copy
Please send it by fixed amount money order / ordinary money order (handling at Japan Post Bank / Post Office savings counter) or cash (registered cash).

• We ask that you send the same amount as the fee so that you do not get any change for fixed amount currency and ordinary exchange.
• Please send the "Designated Recipient" column of the fixed amount exchange / ordinary exchange blank.
• The validity period of fixed-rate small exchange and ordinary exchange is six months from the date of issuance. We ask that you send the remaining validity period of about one week.
• Fees may be exempted according to laws and regulations, such as when submitting to the pension office to receive pension. For detailsFees for certificates for family register and resident certificatePlease refer to the following page.

[Notes] The postage has changed since October 1, 2024.

Please fill in the reply destination Address and attach a stamp.

Please be aware of the amount of the stamp when creating a reply envelope. If the fee is insufficient, it will be returned by "payment of the shortage fee recipient".
[Notes] The postage has changed since October 1, 2024.

110 yen up to 50g of standard mail

If you wish to use postal services such as express delivery or simple registered mail, a separate fee will be charged. It will be returned with the sent reply envelope, so please attach the necessary stamps. For details on the fee, please check the website of Japan Post Co., Ltd. (outside site).

Certificates such as family register certifications and copies of resident certificate are documents that correspond to letters (Ministry of Internal Affairs and Communications letter guidelines (external site)). Japan Post's Yu-Pack, Yu-Mail, Yu Packet, and Click Post are not available. Please note that if you specify these services for your reply, you will be required to send a reply envelope with a stamp again.

If you would like to receive a reply by International Express Mail (EMS), please indicate so on the invoice. In that case, the Yokohama City Mail Request Office will prepare an envelope dedicated to International Speed Mail (EMS), so please send the fee and postage plus the special envelope fee of 51 yen. (You do not need to enclose a reply envelope.)
For more information, please refer to the mailing request for family register certification from overseas.

Please note that if the postage is insufficient, the mail will be returned to the sender.
It usually takes about 10 days from mailing the mail to receiving the certificate, so if it is shipped after mid-September, please enclose a new fee difference stamp . Please note that if the fee is insufficient, the reply envelope sent from the mailing request office after October 1 will be returned with the "payment of the recipient of the shortage". In addition, letter pack lights and express delivery cannot be sent without stamps for the difference. (If necessary, please enclose a stamp.)
For details on postage, please refer to the website of Japan Post Co., Ltd. (outside site).

Major changes
Ordinary mail: Old rate: 84 yen → New fee: 110 yen
Express delivery　　：Old rate: 260 yen → New fee: 300 yen
Specific records: Old rate: 160 yen → New charge: 210 yen

〒231-8307
1-1-56, Sakuragicho, Naka-ku, Yokohama-shi
Yokohama City Mail Request Office

• For billing by mail, it takes the total number of days of processing and round-trip postal delivery.
• It usually takes about 10 days from mailing to receiving the certificate, but it may take more days depending on postal circumstances and holidays, so please request in advance.
• If you are in a hurry, please consider using express mail when sending and returning documents.
• If you apply for more than one certificate at a time, or if you have any questions about the documents or billing details and need to be confirmed, it will take a few days to create the certificate. Please note that it will take more days to return the product than usual.