LINE Consultation for Prevention of Child Abuse

Yokohama City and Kanagawa Prefecture, Kawasaki City, Sagamihara City and Yokosuka City concluded an "Agreement on Child Abuse Prevention SNS Consultation Business" on June 26, 2020, and from July 1, "Kanagawa Children's Family 110 No. Consultation LINE "will be implemented jointly. We will work on prevention of child abuse, early detection and early response throughout Kanagawa Prefecture.

We accept free consultations related to children, such as parent-child relationships, family worries, and concerns about raising children.
We are looking forward to consultation from parents as well as parents.

For example, this kind of consultation from the child himself
"My parents don't want to stay at home."
"I'm worried about my relationship with my parents."

For example, this kind of consultation from parents
"I'm tired of raising children…I want someone to speak to me."
"I'm frustrated, and I'm going to come out to my child.…」

When you are worried, when you are in trouble, or want someone to ask ... Please do not hesitate to consult alone for a small matter.

From Monday to Saturday from 9:00 to 21:00 (excluding New Year holidays)

Children and parents living in the prefecture

Search for ID "@kana_kodomo110" on the LINE app home screen and add it.
※It is not a "friend search" function.

Please be sure to read it before using and consent before starting consultation.
About the secret of the consultation contents
　・You can consult anonymously (only the registered name and icon image on LINE).
　・Be sure to keep your secrets. We will not disclose personal information or consultation content to third parties without your wishes or consent.
　　However, in the event of an emergency, such as when you or your child's body or life involved in the content of the consultation is dangerous, it is a police or related organization.
　　You may contact us to ensure that you and your child is safe.
　・The content of the consultation may be used to publish results or verify the business after processing information so that individuals cannot be identified.
About information collected from the consultant
　・The information you collect from you will be properly managed and will not be used for any purpose other than measuring effects or verifying issues.
How to deal with congestion
　・In times of congestion, we may not be able to accept consultations. Please send me another message after a while. When consultations are concentrated
　　Please note that you may not be able to accept consultations on the same day.
　・If you would like to consult in a hurry, please use the telephone consultation.
Precautions
　・If you decide to suspend your consultation, please inform the counselor accordingly. If there is no reply after waiting for about 10 minutes, terminate the consultation once.
　　You may need it. In that case, please contact us again when it is convenient.
　・Regarding the contents of the reply, we will provide "team correspondence" while sharing with multiple counselors. Thank you for your understanding and cooperation.
　　Yeah. If you send a message again after you have completed the consultation, another counselor may respond. ("Last Retailing
　　If you can tell us that it is ", we will confirm the exchange and respond. )
　・We cannot respond to consultations on contents that are judged to be unintended use such as mischief.
　・Consultation details and consultation screens cannot be forwarded or reprinted without permission.

Please use the telephone consultation on the day of LINE consultation and outside of consultation reception hours.