Yokohama Children and Youth Counseling Room (LINE Consultation) Terms of Service

This account is mainly intended for Yokohama citizens, with the aim of making it easier for children and young people who are difficult to connect to visits and telephone consultations regarding general problems of children and young people, contents related to withdrawal, contents related to young carers, etc. It is a consultation desk for

1. Consultation services under this account are assigned to business managers, operation managers, and supervisors who have sufficient knowledge and experience in SNS consultation services, and specialized counselors (hereinafter referred to as "consultants, etc." ).
2. The reception date and time by the counselor is from 2 pm to 9 pm every day. In principle, replies to consultations sent outside Reception hours will be made within Reception hours the next day. Even if the consultation is within the reception date and time, if the consultation is crowded, it may be handled after the next day.
3. One consultation time will increase or decrease depending on the content of the consultation (approximately 60 minutes). "within 60 minutes" indicates a rough guide for consultation, not a mechanical end in time.
4. If there is no response for a certain period of time, we will send a message and end the consultation.
5. We cannot respond to consultations that require medical practice and specialized knowledge such as law and tax, such as diagnosis of disease names, presentation of treatment methods, judgment of medical treatment currently receiving medical treatment.
6. In times of congestion such as concentration of consultation, we cannot respond immediately and may have to wait for a long time.
7. In order to respond to the consultation of many people, if the consultation is crowded, the first-time user may be given priority, or the order may change depending on the content of the consultation.
8. Consultations in this account are made only by text-form exchange (chat). Even if you send images, videos, text data, etc., we cannot respond.
9. We cannot respond to consultations on how to set up and use LINE apps using smartphones, mobile phones, and personal computers.
10. The contents of the consultation in this account will be shared only between the counselor, the trustee and Yokohama City.
11. I will always keep the secret. We will not disclose personal information or consultation details to third parties unless the user wishes or consents. However, in the event of an emergency, such as when it is determined that there is a danger to the body or life of the user, we may contact the police or related organizations to ensure the safety of the user.

The User shall not perform any of the following acts: If the operator determines that it violates or is likely to violate the compliance items, it is possible to report the user account and take other necessary measures without notifying the user in advance. You.

1. Acts that violate or may violate public order and morals, laws and regulations
2. Acts related to crime
3. Acts that infringe on the human rights of third parties
4. Acts that infringe on the intellectual property rights of third parties
5. Acts that cause inconvenience or damage to third parties
6. Sales, advertising, advertising, solicitation, and other commercial activities
7. The act of destroying information resources with viruses, etc.
8. Acts such as copying, falsification, reprinting, etc. of reply
9. The act of posting false content or misidentification, such as impersonating another person
10. The act of creating and distributing programs aimed at illegal invasion of information resources
11. Acts that interfere with the normal operation of this account and system
12. Other actions that Yokohama City deems inappropriate

The user has agreed to these Terms and Conditions and has established the handling of personal information, etc.
It is assumed that you have also agreed to the LINE Operation Policy of the Youth Development Division.
・Click here for the operation policy.

1. When using this account, you will be responsible for all expenses such as equipment such as smartphones, mobile phones, personal computers, communication costs such as Internet lines, and software including browsers and LINE applications.
2. This account may be canceled or the contents may be changed without notice.
3. Terms of Service are subject to change without prior notice. The latest terms and conditions will be posted on the Yokohama City website.

※Please refer to the following for the terms and conditions that support "Easy Japanese".
Terms of Service (Easy Japanese) (PDF: 287KB)