Yokohama Children and Youth Consultation Room (LINE Consultation) Terms of Use

This account is mainly for Yokohama citizens whose purpose is to make it easier for children and young people who are difficult to connect to visits and telephone consultations on general issues of children and young people, contents related to withdrawal, and contents related to young carers. It is a consultation desk for.

1. Consultation services with this account will be conducted by a business manager, operation manager, and supervisor who have sufficient knowledge and experience in SNS consultation services, and specialized counselors (hereinafter referred to as “consultants, etc.” ).
2. The reception date and time by counselors are from 2:00 pm to 9:00 pm every day. Replies to consultations sent outside of Reception hours will be in principle within Reception hours the next day. Even if the consultation is within the reception date and time, if the consultation is mixed, it may be handled after the next day.
3. One consultation time will increase or decrease depending on the content of the consultation (approximately 60 minutes). "Within 60 minutes" indicates the approximate guide for consultation and does not end mechanically.
4. If there is no response for a certain period of time, the consultation will be terminated after sending a message.
5. We cannot respond to consultations that require specialized knowledge of medical practices, such as diagnosis of disease names, presentation of treatment methods, judgments on whether or not you are currently receiving medical treatment, as well as consultation that requires specialized knowledge such as law and taxation.
6. In the event of congestion, such as consultation is concentrated, we may not be able to respond immediately, and we may have to wait for a long time.
7. In order to respond to consultations from many people, if consultations are crowded, priority may be given to those who are used for the first time, or the order may be changed depending on the content of the consultation.
8. Consultation on this account will be made only by text exchange (chat). Even if you send images, videos, text data, etc., we cannot respond.
9. We cannot respond to consultations on how to set up and use LINE apps using smartphones, mobile phones, and personal computers.
10. The contents of the consultation on this account will be shared only between counselors, trustees, and Yokohama City.
11. Be sure to keep your secrets. We will not disclose personal information or consultation contents to third parties unless there is the user's request or consent. However, in the event of an emergency, such as when it is determined that the user's body or life is dangerous, we may contact the police or related organizations to ensure the safety of the user.

Users shall not engage in any of the following acts: If the operator determines that it violates or is likely to violate the compliance matters, it may notify the user account and take other necessary measures without prior notice to the user in advance. .

1. Acts that violate or may violate public order and morals, laws and regulations
2. Acts related to crime
3. Acts that infringe on human rights of third parties
4. Acts that infringe on the intellectual property rights of third parties
5. Acts that cause inconvenience or damage to third parties
6. Sales, publicity, advertising, solicitation, and other commercial activities
7. Acts of destroying information resources with viruses
8. Acts such as copying, tampering, reprinting, etc.
9. The act of posting false content or misidentification, such as impersonating another person
10. The act of creating and distributing programs aimed at illegal intrusion into information resources
11. Acts that interfere with the normal operation of this account and the system
12. Other acts that Yokohama City deems inappropriate

After agreeing to these Terms, the User shall decide the handling of personal information, etc. of Yokohama City Children's Youth
It is considered that you have agreed to the LINE operation policy of the Youth Development Division.
・Click here for the operation policy

1. When using this account, you will be responsible for all equipment such as smartphones, mobile phones, personal computers, communication costs such as Internet lines, and software including browsers, LINE apps, etc.
2. This account is subject to cancellation or change its contents without notice.
3. Terms of Use are subject to change without prior notice. The latest terms of service will be posted on the Yokohama City website.