Child and Youth Bureau Youth Development Division LINE Operation Policy

This operation policy stipulates that the Child and Youth Bureau Youth Development Division will operate the account name "Yokohama Children and Youth Consultation Office" (hereinafter referred to as "this account").

The Child and Youth Bureau Youth Development Division will provide the following services for LINE, a communication application provided by LINE Yahoo Japan Corporation, and this account on the LINE Platform.

We will provide consultation services on the following matters.
　1 Comprehensive consultation for children and young people
　　　General problems for children and young people
　2. Hikikomori Consultation
　　　Contents related to withdrawal
　3 Young Career Consultation
　　　Contents about Young Career

We assume person until 39 years old living in Motoichi and the protector.
However, even if you receive a consultation from someone other than the subject, we will respond in good faith so as not to distrust or dissatisfaction with the consultant.

　1 Acceptance Period
　　　From April 1, 2024 to March 31, 2025
　2 Date of reception
　　　Every day (including Saturday, Sunday, national holidays, and New Year's holidays)
　3 Reception hours
　　　From 14:00 to 21:00
　　　Consultations received in Reception hours shall be made until the consultation is completed.

We distribute information pertaining to business of Motoichi to account registrant.

For those aged 15 to 39, the counselor will make a look, and if necessary, with the consent of the consultant, take over to the Youth Consultation Center.

City of Yokohama, Child and Youth Bureau Youth Development Division Manager

Trustee for "SNS consultation services for young people with difficulties such as withdrawal"

Messages from users sent to this account will be answered individually by consultants hired by private corporations, etc. commissioned by this section. In addition, general opinions and consultations regarding municipal administration sent to this account will be answered in this section in the case of businesses related to the City of Yokohama, Child and Youth Bureau Youth Development Division, but in the case of businesses outside the jurisdiction, please note.

Regarding the collection, use, and management of personal information on this account, based on the "Law Concerning the Protection of Personal Information" and the "Ordinance on the Protection of Personal Information in Yokohama City (Yokohama City Ordinance No. 38 of December 2022)" We will handle it appropriately as follows.

Information about individuals provided by the Child and Youth Bureau Youth Development Division through this account that can "identify a specific individual" by name, date of birth and other descriptions (Address, Phone number, title, etc.). In addition, even if a specific individual is not known in each information, if a specific individual is identified by combining such information and some publicly available information, such information also falls under "personal information".

When the Child and Youth Bureau Youth Development Division collects personal information through this account, in principle, it shall be collected from the user himself, and information on thoughts, beliefs, religions, and personal information that may cause social discrimination will not be collected in principle.

The purpose of use will be clearly specified to the user in principle, and the collected personal information will be used within the scope of the purpose of use specified in advance. In addition, we do not use the collected personal information beyond the scope of the purpose of use or provide it outside the city in principle.
However, statistical information that does not contain personal information may be created as necessary or provided to others.

Personal information collected by the Child and Youth Bureau Youth Development Division will be strictly managed and appropriate measures will be taken to prevent leakage, unauthorized leakage, falsification, etc. Personal information that no longer needs to be stored for the purpose of use will be securely and promptly erased.

・Although every effort has been made to ensure the accuracy of the information transmitted through this account, the Child and Youth Bureau Youth Development Division assumes no responsibility for any actions taken by users using the information transmitted through this account.
・The Child and Youth Bureau Youth Development Division is not responsible for any trouble or damage caused by the information transmitted through this account between users and third parties.
・The Child and Youth Bureau Youth Development Division is not responsible for any messages to this account posted by users.
・If a user conducts an act that Yokohama City deems inappropriate through this account, we will take measures to block the user's account and deem it appropriate.
・Basically, the user can use this account anonymously and does not identify the individual, but in the event of an emergency, such as when it is determined that there is a danger to the body or life, the police, related organizations, etc. We may contact you to ensure safety.
・The Child and Youth Bureau Youth Development Division is not responsible for any other damages arising in connection with this account.

The operation policy of this account is subject to change without prior notice. The latest operation policy will be posted on the Yokohama City website.

This account may be canceled or the contents may be changed without notice.