Consultations on The Long-term Care Insurance

If you have a complaint about the certification result of nursing care (support required) or the nursing care service you are receiving, please consult the following contact information.

If you have any inquiries or consultations regarding the results of nursing care (support required) certification, we will accept consultations at the following window.
You can also submit a request for examination to the The Long-term Care Insurance Examination Committee established in Kanagawa Prefecture.

• Izumi Ward, Elderly and Disabled Support Division The Long-term Care Insurance
• Regional Comprehensive Support Center

If you have any complaints about the content of the The Long-term Care Insurance service you are using or the service provider, we accept consultations at various contact points.

• Various service providers and facilities
• Home care support provider
• Regional Comprehensive Support Center
• Izumi Ward, Elderly and Disabled Support Division The Long-term Care Insurance