How to use Yokohama City LINE Official Account

This section introduces how to use each service provided by the Yokohama City LINE official account.
Please select the service you want to use from the menu at the bottom of the talk screen.

You can access each menu of living information, library, and reception settings.

You can access the top page of the Yokohama City website.

This is a portal site that collects disaster-related information in Yokohama.
Information on weather information, emergency information such as the announcement of the evacuation warning, and information on evacuation sites are widely posted.

This is a portal site where you can experience Yokohama's DX initiatives.
We provide information on initiatives for the Yokohama DX Strategy and online procedures that are frequently used.

You can apply for oversized garbage and search for garbage separation methods.

• Investigate oversized garbage fees and garbage separation methods
• Apply for oversized garbage
• Investigate the date of collection and delivery of oversized garbage
• Confirm, change, or cancel the application details
• Consult with the operator
• oversized garbage Frequently Asked Questions (FAQ)

When you find a damage such as a hole in the road, you can send photos and location information on LINE to report it.
[Specific Examples of Reporting]

• There is a hole in the road
• The road gutter is broken
• The guardrail is damaged
• The street trees are withering

Please refer to the road damage report system for usage and precautions.

We can read e-book version (outside site) of public information Yokohama.

Chatbots will answer inquiries about municipal administration in general. For how to use it, please check the usage page of Yokohama AI chatbot.

You can have the online catalog of Yokohama City Library on the talk screen.

On the talk screen, a chatbot will answer inquiries about Yokohama City Library.

"Digital Library Card" can be displayed.
※Only those who have registered for use of the library can use it. Also, settings on the online catalog page are required before the first display.
For more information, please refer to the following link.

We propose one recommended book from 6 genres.

You can access the opening information of Yokohama City Library. (Transition to Yokohama City website)

You can access the latest information of Yokohama City Library. (Transition to Yokohama City website)

The information distribution service is a mechanism that allows users to receive only the information of the category they want to distribute. When using this service, reception settings (select "category" or "distribution target area") are required.
※There are six distribution categories: disaster prevention, anti-crime program, sightseeing and events, announcements, libraries, and business.
※You can select "disaster prevention", "anti-crime program", "sightseeing and events", "news" and "library" categories.

There are two types of message categories to be delivered: "Sightseeing / Events" and "Notices". By selecting "Delivery Area" from the reception settings, you can receive messages for each ward of interest.
In addition, when you register "sightseeing, event" or "news", you will receive a message from all ward offices in the city. If necessary, please change the distribution target area.

Based on the information provided by Yokohama City Disaster Prevention Information E-mail, we distribute earthquake seismic intensity information, weather warnings, warning and other disaster prevention information.

Based on the information of "Pegal-kun Safety Email" distributed by the Kanagawa Prefectural Police, we distribute crime occurrence information. Receiving settings are possible for each ward.

We send sightseeing, event information from Yokohama-shi and ward office. Receiving settings are possible for each ward.

We send news from Yokohama-shi and ward office. Receiving settings are possible for each ward.

Information related to child-rearing, including news from Chuo-toshokan and regional libraries, event information, and events for parents and children. It is possible to set the reception area for each category.

We send information about small and medium-sized business support such as subsidy offer and seminar, event holding from Yokohama-shi.

Information may be distributed to all users regardless of the reception settings, such as service suspension due to maintenance or service addition or change. Thank you for your understanding.

@cityofyokohama