Frequently Asked Questions (Citizens' Counseling Room)

①I'll make a reservation in advance. (Telephone 045-671-2306 or directly to the counter) (○ month ○ day ○ hour ~ reservation number ○ number ○)
※Reservations will be accepted from 8:45 on the same day one week ago. We do not make reservations by e-mail or fax. Please contact us if you have any questions.
②Please come to the City Hall 3F Citizen Consultation Room at least 10 minutes before the date and time of the reservation and accept it. The city hall has moved to Sakuragicho.
※At the reception, check the date and time, reservation number, and name.
※If you do not come to the consultation time without contacting us, you will have used it once. In addition, since the following reservation is made, consultation time cannot be extended even if you are late. Please come with plenty of time.
③When the reservation time comes, we will call you the reservation number and guide you.
　After entering the consultation booth, consultation will start. (25 minutes for legal consultation, judicial scrivener consultation, notarization consultation, 35 minutes for housing consultation, 40 minutes for human rights consultation)
④I'll end the consultation when it's time. (Extension is not possible.)
※The name and contact information of lawyers and judicial scriveners cannot be provided on the spot. If you want to continue to ask the lawyer or judicial scrivener for work, you will be asked through the Kanagawa Bar Association or the Kanagawa Prefectural Judicial Scrivener Association. We do not accept requests for housing construction consultation. For more information, please contact the person in charge.

[Notes]
◎For those who come to face-to-face consultation
・If you or your family in living together are ill, please cancel your consultation.
・Consultations are conducted in a small private room to protect privacy. In principle, please consult with one person (up to two people).
・We open a part of the door of the consultation booth for ventilation and provide consultation.
・Since the acrylic board is installed, it is difficult to hear the voice. If you are concerned about hearing, we recommend telephone consultation.

①I'll make a reservation in advance. (Telephone 045-671-2306 or directly to the counter) (○ month ○ day ○ hour ~ reservation number ○ number ○)
※Reservations will be accepted from 8:45 on the same day one week ago. Night legal consultation will be accepted from 8:45 on the first day of the consultation month. We do not make reservations by e-mail or fax. Please contact us if you have any questions.
②A city official will call you 1-2 minutes before the date and time of the reservation.
※I'll call you at Phone number called "045-671-2306". Please check the settings of the phone in advance, such as whether it is set to reject the answering machine or an unregistered number.
※Cases such as not being able to answer the phone even if you call again for more than 5 minutes, or canceling on the spot even if you answer the phone, will be counted as the number of consultations.
③The consultation starts on behalf of the counselor. (25 minutes for legal and notary consultation, 35 minutes for housing consultation)
※We will tell you the name of the counselor, so please take notes if necessary. We will not be able to respond to inquiries at a later date.
④I'll end the consultation when it's time. (Extension is not possible.)
※The counselor's office name or contact information cannot be provided on the spot. If you want to continue to ask the counselor for work, you will need to do so through various organizations such as the Kanagawa Bar Association. We do not accept requests for housing construction consultation. For more information, please contact the person in charge.
※Since the number of staff who can respond to night legal consultation is small, please call for cancellation etc. by 17:15.

●Law (lawyer) Consultation: Up to 2 times per person during the fiscal year
●Judicial Scrivener Consultation: Up to once per person during the fiscal year
※"FYs" means from April 1 to March 31 of the following year.
※If you no longer need consultation, be sure to call for cancellation in advance. Cancellations without contact will be counted as the number of consultations used. It's a valuable consultation frame. Thank you for your cooperation.
※Both telephone consultation and face-to-face consultation are counted as one time.
※Consultations at the ward office are not counted.
※The first and second times are different lawyers.

The lawyer in charge of consultation will be dispatched in order from the Kanagawa Bar Association.
The Kanagawa Bar Association has about 1,700 lawyers, so the first and second times are almost different lawyers.
※You will not be able to consult twice on the same day.

You cannot make an appointment for two legal consultations at a time. After the first consultation is over, make an appointment for the second consultation.
Different types of professional consultation (eg, legal consultation and judicial scrivener consultation, legal consultation and residential land and building consultation, etc.) can be reserved at the same time.

For example, it is not possible to make an appointment in which a husband consults and a wife consults with the same lawyer or judicial scrivener on the same day.
The same applies not only to couples but also to relatives, neighbors, friends, etc. Please make a reservation on another day.

We cannot introduce lawyers at the city hall or ward office.
Sorry for your inconvenience, but please search by yourself or contact the Kanagawa Bar Association (045-211-7701).
※The Kanagawa Bar Association cannot introduce a lawyer specifying a lawyer, but will tell you how to find it.
※You can also find it on the website of the Japan Federation of Bar Associations.

The city hall and ward office cannot introduce a judicial scrivener.
Sorry for your inconvenience, but please search by yourself or contact the Kanagawa Prefectural Judicial Scrivener Association (045-641-1372).
※You can also find it on the website of the Kanagawa Prefectural Judicial Scrivener Association.

The cost of lawyers and judicial scriveners is to be determined individually.
Look at the office's homepage or contact several offices. (I don't know at the city hall.)

Consultation with lawyers and judicial scriveners in the Citizens' Counseling Room is free, but you will be charged when you ask a lawyer or judicial scrivener afterwards.
If you can't afford it, you can use the "Hoterasu" established by the government.
●Hoterasu Kanagawa 050-3383-5360
・Those whose income and assets are below a certain level are eligible. (There is confirmation at the time of booking.)
・You can receive free consultation up to 3 times.
・You can pay the cost of lawyers and judicial scriveners in installments.

Free consultation of city hall and ward office has short time, and there is not enough materials to judge.
If you would like to see the documents, we recommend that you visit a paid consultation at the Kanagawa Bar Association or a law firm.

The lawyer in charge of consultation will be dispatched in order from the Kanagawa Bar Association, so you cannot choose a lawyer.
In addition, the city hall does not know the specialty of the lawyer in charge or the affiliated office.
For some consultation contents, we provide free consultation with lawyers who are familiar with the field at the following locations.

Legal consultation at city halls and ward offices is intended for individuals.
If you are a corporation, please consult at the following office. (free of charge)

The lawyer in charge of consultation will be dispatched in order from the Kanagawa Bar Association.
There are about 1,700 lawyers belonging to the Kanagawa Bar Association, of which about 350 are female lawyers. Lawyers to be dispatched cannot be guaranteed because there are many changes, but please consult us if you need consideration.

You can attach a foreign language interpreter volunteer for free at the Yokohama International Association (YOKE).
Specifically, please refer to Yokohama International Association (YOKE) (outside site) 045-222-1209.
[Interpreterable Language] English, Chinese, Spanish, Portuguese, Korea / Korean, Vietnamese, Thai, French, Tagalog, Indonesian, Russian

Please check with your lawyer on the day.

We can tell you the name of the lawyer you plan to do in advance, but it is not certain because there are many sudden changes.

I'm very sorry, but legal consultations in the Citizens' Counseling Room are intended for those living in Yokohama City. (Whether the person to consult on the day is Yokohama citizen)
If you are working or attending school, please use the consultation with your local government.
If you are a Kanagawa citizen, you can use consultation with Kanagawa Kenmin Center.
●Kanagawa Kenmin Center 045-312-1121

I'm very sorry, but the consultation time cannot be extended due to the following reservation.
Legal consultation can be used up to twice a year, so please make a reservation again if necessary.
※The second time is a different lawyer. You can't take over the contents.
※If you would like to continue consulting with a lawyer who has been consulted, please apply for continuous consultation (paid) through the Kanagawa Bar Association. For details on how to apply and fees, please ask the lawyer in charge on the day.

This is a consultation by a judicial scrivener who is an expert in registration.
[Frequently Asked Questions]
How to change the name of real estate, general inheritance (without trouble), adult guardianship, civil cases not exceeding 1.4 million yen, company / corporate registration, etc.
※Please use the legal consultation of a lawyer for consultation on inheritance with trouble.
※If you are in a hurry, the Kanagawa Prefectural Judicial Scrivener Association provides a free telephone consultation every day on the afternoon of weekdays, so please use that.

This is a consultation by a residential land and building dealer who is an expert in real estate transactions.
[Frequently Asked Questions]
Renewal of leasehold, eviction, restoration of original state when leaving, real estate sales, lease contracts, troubles with real estate companies, etc.
※If you are likely to develop into boundary troubles or lawsuits, or legal issues, please consult a lawyer's legal consultation.
※Residential building consultation in the Citizen Consultation Room is available on Monday only. If you are in a hurry, the Kanagawa Prefectural Residential Building and Building Business Association provides free telephone consultation on weekdays, so please use that.
Kanagawa Prefectural Residential Building Business Association Real Estate Central Free Consultation Office 045-633-3035 (Mon-Fri 10: 00-12: 00/13: 00-16: 00)

This is a consultation by the Commissioner for Human Rights, dispatched by the Legal Affairs Bureau.
[Frequently Asked Questions]
Human rights violations, sex discrimination, bullying, rants and violence at work or at home, privacy violations on the Internet, etc.
※If you have any legal issues, please consult with a lawyer.
The Yokohama Legal Affaires Bureau Human Rights Division also offers free telephone consultations.
●Human rights of all 110th (outside site) 0570-003-110 (Monday to Friday 8:30-17:15)

This is a consultation by a notary public who is an expert on notarized deeds.
[Frequently Asked Questions]
I want to create a notarized will, create a notarized about divorce, etc.
※If you have not decided what to write on the notarized deed at all, please use a lawyer's legal consultation first.
※In April 2024, face-to-face consultation was resumed. If you wish, you can also contact us.

This is a consultation by a traffic accident counselor. Consultation is also possible for both victims and perpetrators.
Please come to the room or call between 9:00 and 12:00 and 13:00 and 16:00 on weekdays as it is not a reservation system.
If you would like to consult a lawyer, please use a legal consultation by a normal lawyer. (It's not a lawyer who is familiar with traffic accidents.)

Lawyers and judicial scriveners don't know about taxes. Please consult with your local tax office or tax accountant for tax matters. Tax consultation is available at the following locations. (Please refer to city and ward about thing about city tax including city prefectural tax or property tax.)