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- Yokohama City Welfare Coordination Committee
- What is the Welfare Coordinating Committee?
Here's the text.
What is the Welfare Coordinating Committee?
The Yokohama City Welfare Coordination Committee investigates and coordinates service providers (city, ward or businesses) as a neutral and fair third-party organization, investigates and coordinates service providers (city, ward, or businesses) as a neutral and fair third-party organization. We aim to resolve complaints, ensure transparency in welfare and health administration, and promote improvement of service quality.
Last update date May 14, 2024
What kind of consultation can I do?
We ask for complaints about welfare and health services such as elderly welfare and The Long-term Care Insurance, disability welfare, and child welfare.
Complaint consultation with facilities, offices, ward offices and city institutions that provide these services are also eligible.
What kind of person can I talk to?
It is citizen who uses welfare health service of Yokohama-shi or wants the use.
If the user cannot consult, a family member (within 3rd degree) can also consult.
How can I deal with it if I consult?
First of all, the secretariat will listen to the story. Depending on the content of the consultation, the following measures are taken.
The details of the consultation will be reported to the committee.
Contact the business office to confirm the status of the complaint.
After that, please tell the counselor's feelings and opinions, and ask for your response.
For explanations and guidance on systems and standards, we will guide the department in charge of the business.
If you don't know what to do, listen to the story so that it can be conveyed to the other party.
I will advise where and who to tell.
What is a complaint?
As a result of the secretariat coordinating with offices, etc., the counselor's future life will be hindered, and similar complaints may occur in the future.
If it is expensive, we will guide you through the procedure for filing a complaint. Upon filing a complaint, the following shall be approved.
- Providing or browsing the personal information of the petitioner and the person himself through investigation, etc.
- In order to improve the quality of the service, publish a petition case after putting personal information.
Flow of complaints
1. Submission of a petition
Please summarize what you have dissatisfied or complaint about what you have and what you want to do.
2 Interviews with committee members
The Yokohama City Welfare Coordinating Committee in charge will ask you directly about the complaints through interviews.
3 Survey of Business Sites
Based on the contents of the interview in the committee, the committee will investigate establishments, etc., as necessary.
4 Announcement of Survey Results
The findings and opinions of the committee members will be sent to the petitioner in writing.
5 Requests for Improvement
If it is necessary to improve the quality of the service, the committee will apply for improvement to establishments. In addition, approximately two months after the application.
I will check the status of the response.
FAQs
Is it possible to consult anonymously?
We will also ask you anonymous consultation. However, if you do not know the specifics, you may not be able to ask facilities, offices, or ward offices to respond.
I don't want to talk directly to the complainant, so I'd like you to speak instead.
The Committee does not act as a so-called "substitute".
Coordinate with both sides so that the consultant and the office can communicate better.
Can I talk about anything about welfare and health services?
I'm sorry. For example, we do not accept the following consultations.
- Prosecution is currently pending in a court, or a judgment has already been issued
- More than one year has passed since the date of the fact that caused the petition occurred
- Matters related to medical practice and food and environmental hygiene
- Specialized judgments, such as the decision of the social security and the decision to protect children's guidance office.
- Matters related to personnel affairs such as compensation for damages, changes in persons in charge, disposition of staff, etc.
Contact information of the Secretariat
For contact information of the secretariat, please see the "Consultation" page.
Yokohama City Welfare Coordination Committee [Information Flyer Leaflet]
・Information flyer (simplified version) (PDF: 302KB)
・Information leaflet (detailed version) (PDF: 3,025KB)
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For inquiries to this page
Health and Social Welfare Bureau General Affairs Department Consultation Coordination Section
Phone: 045-671-4045
Phone: 045-671-4045
Fax: 045-681-5457
Email address: kf-fukushisodan@city.yokohama.lg.jp
Page ID: 472-388-090
