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- Welfare and nursing care
- Community welfare and health
- Yokohama City Welfare Coordinating Committee
- What is the Welfare Coordinating Committee?
Here's the text.
What is the Welfare Coordinating Committee?
The Yokohama City Welfare Coordinating Committee, in response to complaints from citizens about the welfare and health services of Yokohama City, investigates and coordinates service providers (city, ward or business operators) as a neutral and fair third-party organization. We carry out activities to resolve complaints, ensure transparency in welfare and health administration, and promote the improvement of service quality.
Last Updated May 14, 2024
What kind of consultation do you have?
We hear complaints about welfare and health services such as elderly welfare, The Long-term Care Insurance, disability welfare, and child welfare.
Complaint consultation with facilities and offices that provide these services, ward offices and city institutions is also eligible.
What kind of person can I consult?
It is citizen who wants to use welfare health service of Yokohama-shi or use.
If the user cannot consult, family members (within 3rd degree) can also consult.
How will you respond when you consult with us?
First of all, the secretariat will listen to the story. Depending on the content of the consultation, the following measures are taken.
The details of the consultation will be reported to the Committee.
In order to confirm the status of the complaint, we will contact the business office.
After that, we would like to share the feelings and opinions of the consultant and respond.
For explanations and guidance on systems and standards, we will guide the department in charge of the business.
If you don't know what to do, listen to the story and put it together so that it can be conveyed to the other party.
Provide advice on where and who to tell.
What is a complaint?
As a result of the secretariat coordinating with offices, etc., there is a possibility that similar complaints will occur in the future, which may hinder the future life of the consultant.
If it is expensive, we will guide you through the procedure for filing a complaint. In the event of a complaint, please acknowledge the following:
- Provision or inspection of personal information of the claimant and the person in an investigation, etc.
- In order to improve the quality of services, disclose cases of petition after posting personal information.
Flow of Complaints
1 Submission of a petition
Let me summarize what you are dissatisfied or complaining about, and what you want to do.
2. Committee Meetings
The Yokohama City Welfare Coordinator in charge will listen directly to the complaints through interviews.
Survey of 3 Business Sites
Committee Based on the contents of interviews at interviews, committee members investigate business establishments as necessary.
4 Announcement of Survey Results
The results of the survey and the opinions of the committee members are sent to the petitioner in writing.
5 Application for improvement
If it is necessary to improve the quality of the service, the committee members apply for improvement to business establishments. Please note that approximately two months after the application.
Check the status of the operation.
FAQs
Is it possible to make an anonymous consultation?
We will also ask you for anonymous consultation. However, if you do not know the specifics, you may not be able to ask facilities, offices, and ward offices to respond.
I don't want to talk directly to the complainant, so I'd like you to speak instead.
The Committee does not act as a so-called "substitute."
Coordinate with both sides so that the consultant and the office can communicate better.
Can I talk about anything about welfare and health services?
I'm sorry. For example, we do not accept the following consultations.
- At present, disputes are being filed in court, and judgments have already been issued.
- More than one year has passed since the date on which the claim occurred
- Matters related to medical practice and food and environmental hygiene
- Specialized judgments such as the social security decision and the children's guidance office temporary protection decision.
- Matters related to personnel affairs such as damages, changes in persons in charge, and disposition of staff, etc.
Office contact information, etc.
For contact information of the secretariat, please see the page on "Consultation".
Yokohama-shi welfare adjustment committee [guidance handbill, leaflet]
・Information flyer (simple version) (PDF: 302KB)
・Information leaflet (detailed version) (PDF: 3,025KB)
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Inquiries to this page
Health and Social Welfare Bureau General Affairs Department Counseling Division
Telephone: 045-671-4045
Telephone: 045-671-4045
Fax: 045-681-5457
Email address: kf-fukushisodan@city.yokohama.lg.jp
Page ID: 472-388-090
