Past complaints from past

Here are some of the past complaints. Please deepen your understanding of complaints through examples and use it as a hint for responding to complaints and preventing complaints from occurring. Although each case is based on actual examples, some of the contents have been deleted or modified from the viewpoint of personal information protection.

Last update date August 24, 2023

Elderly Welfare and The Long-term Care Insurance

[Case 1] There is no communication or explanation from the group home to the family (PDF: 393KB)

[Case 2] There is a question about the decision to leave the nursing care facility for the elderly (PDF: 222KB)

[Case 3] We want you to improve the response of group homes (PDF: 237KB)

[Case 4] Short-term admission was refused by the nursing care facility for the elderly (PDF: 211KB)

[Case 5] I am dissatisfied with the response to the rash in the group home (PDF: 215KB)

[Case 6] The contract was unilaterally canceled from the care manager's office (PDF: 206KB)

[Case 7] Short-term admission to a special elderly nursing home was refused (PDF: 217KB)

[Case 8] We want you to improve expense billing office work of home visit care establishment (PDF: 203KB)

[Case 9] There was no explanation from the nursing care facility for the elderly before leaving (PDF: 221KB)

[Case 10] The use of home-visit care helper was refused (PDF: 206KB)

[Case 11] The contract was unilaterally canceled from the tsusho rehabilitation facility (PDF: 221KB)

[Case 12] I want you to change the attitude of the care manager who gives unilateral explanations (PDF: 214KB)

[Case 13] I would like to ask for improvement in the care of nursing care (PDF: 194KB)

Disability Welfare Field

[Case 1] Application for wheelchair supply was rejected. There is no other information on available systems (PDF: 198KB)

[Case 2] The facility you are entering does not respond to complaints (PDF: 198KB)

[Case 3] About window correspondence of the staff (PDF: 191KB)

social security

[Case 1] About correspondence such as employment support of the staff (PDF: 220KB)

[Case 2] The staff wants you to be careful about correspondence at the time of mail and visit (PDF: 216KB)

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