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  6. Congestion at Kanagawa Ward Office (Family Registry Division, Insurance and Pension Division, Children and Families Support Division, Elderly and Disabled Support Division)

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Congestion at Kanagawa Ward Office (Family Registry Division, Insurance and Pension Division, Children and Families Support Division, Elderly and Disabled Support Division)

Last Updated January 6, 2025

[Family Registry Division, Insurance and Pension Division] Counter congestion status and Web ticketing (link to external site)

There is a window where you can check the number of people waiting for each window and issue a web ticket.
[Notes on Web Issuance]
※If you do not come to the ward office by 17:00, enter your PIN, and issue a ticket, your reservation will be invalidated.
※If you come to the office just before closing, necessary/required procedures may not end.
※Please refer to this page for the flow of Web ticketing.
※The time for issuing tickets is as follows.


Weekdays (Monday to Friday) 9:30 am to 4:00 pm
Saturday open agency day (2nd and 4th Saturday) 9:30 am to 11:00 am

Kanagawa Ward Advance Ticketing Site and Current Counter Congestion
  Advance WEB issuance Current congestion at the counter
Family Registry Division

Family Registry Division Advance WEB ticketing

Current congestion in Family Registry Division

Insurance and Pension Division

※Please note that advance WEB ticketing for two or more procedures is not possible.

[Children and Families Support Division, Elderly and Disabled Support Division] Counter congestion status (link to an external site)

You can check the number of people waiting for each window.

※Children and Families Support Division and Elderly and Disabled Support Division cannot issue web tickets.

Children and Families Support Division, Elderly and Disabled Support Division window congestion
  Current congestion at the counter
Children and Families Support Division

Children and Families Support Division Current Counter Congestion

Elderly and Disabled Support Division

Elderly and Disabled Support Division Current Counter Congestion

Inquiries to this page

City of Yokohama, Kanagawa Ward Family Registry Division, Insurance and Pension Division, Children and Families Support Division, Elderly and Disabled Support Division

Telephone: 045-411-7171 (Representative)

Telephone: 045-411-7171 (Representative)

Email address: kg-info@city.yokohama.jp

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Page ID: 333-272-821

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