About the flow from advance WEB issuance to window reception

①Kanagawa Ward accesses advance ticketing sites with your own smartphone
②Select the target requirements on the above site and select "Wait in line"
③Advance WEB issuance has been completed, and "Receipt Number" and "Authentication Number" are displayed on the screen.
④After confirming the number of people waiting on the above site, visit the next agency
※When the order approaches, you can receive notifications via LINE messages or emails. If you would like to receive a notification, please register a notification on LINE or register your e-mail address in advance.
Please refer to the call notification registration procedure (PDF: 269KB) for the registration method.

①Inform the Family Registry Division or Insurance and Pension Division window that you have issued a web ticket.
②Select a button for those who have issued WEB in advance with the ticketing machine, enter the authentication number (8 digits), select "Decision", and issue a number tag (paper).
※If you have already issued a WEB ticket, you can check the authentication number on the WEB ticketing site.

・Please note that advance WEB ticketing for two or more procedures is not possible.
・Please note that the number will not be called at the counter unless you check in at the ticketing machine after the next agency.
※Even if you have issued a WEB ticket, you will need to issue a number tag (paper) in the Reception hours window.
・Regardless of whether you have made a reservation at the minor portal, please use the WEB ticket.
[Reception hours at the window]
Weekdays: From 8:45 a.m. to 5:00 p.m. (Closed: national holidays, other holidays, and New Year's holidays December 29th-January 3rd)
　2nd and 4th Saturday: From 9 a.m. to noon
・You can check in even if the "reception number" issued in advance WEB has passed the order of reception at the counter.
・If you are unable to visit the Agency after issuing the advance WEB, please cancel the cancellation procedure on the Kanagawa Ward advance ticketing website.

Family Registry Division Website Issuance Site (outside site)
Insurance and Pension Division Website Issuance Site (outside site)

Please select a web ticket on the page.