[The budget limit has been reached and ended] Resilience VALUE (starting January 1, 2023)

※"Resilica VALUE" has been closed. The contents of the publication are as of the time of implementation.
※For more information about revocation of points, please refer to the Status of Resilience Point Revolution.

[Please note]
・"Resilica VALUE" has been closed. If you have any questions, please refer to [Frequently Asked Questions].
・Please refer to the following page for the completed mail application (applicable receipt: August 26-December 31 Application deadline: January 7, 2023).
※There is no mail application for "Reshikatsu VALUE", which starts on January 1st.

・Yokohama City Resilience VALUE REPORT Challenge

（1） About the expiration date of points
It will be 120 days from the last point grant date.
The final point of "Resilica VALUE" was held from February 13th to 20th. Please be careful not to forget to use points.
All points will be managed on the wallet in the ONE app, so if you use another purchase mission after the end of the reciprocating mission, the expiration date will be updated to 120 days each time the points are awarded.

In accordance with the "ONE" Terms of Service and fall under any of the following 1 to 4, the wallet balance will be revoked
※Terms of Use are subject to change in the future. For the latest information, please refer to the "ONE" Terms of Service.

1. 120 days have passed since the last point was awarded.
2. In cases where points were awarded by improper method
3. If there is a violation of the terms and conditions of "ONE", etc.
4. Three months have passed since WED Co., Ltd. notified the user to immediately apply for a balance of wallet balance due to unavoidable reasons such as termination or change of "ONE"

（2） About unknown points after the end of the resi activity
※　"Yokohama City Resilience Call Center (about app)" has ended.

Please refer to [Frequently Asked Questions] for inquiries that are expected after the end of Resi activity.
For the operation and problems of the smartphone application "ONE", please contact WED Co., Ltd. Customer Support (support@wed.company) with Phone number registered as "ONE".

（3） Failure of application functions such as withdrawals
Please contact WED Co., Ltd. Customer Support (support@wed.company) with Phone number registered as "ONE".

Please note that after registering your account, enter the amount you want to withdraw, and press the "Apply" button to complete the procedure for withdrawal.
In addition, regarding the problem that is not transferred to the account, the withdrawal procedure may be canceled due to incorrect account information registered in the app. If you still have points on your wallet, try re-register your account information and withdraw again.

（4） Reduction of Returns
By February 20, we have completed the return to the receipts submitted to "Reshikatsu VALUE". (excluding receipts with some cancellation corrections)
Acceptance of inquiries regarding returns has ended on March 10th. Please note that we will not be able to confirm or correct the return status.

If there is any doubt about the return amount, the following causes may be considered.

①The history of activities in the “ONE” app remains “Receipt post ¥0”.

When the received receipt is accepted, the history of "Receipt post ¥0" will remain in the activity on the "ONE" wallet screen in the "ONE" app wallet screen, but when it is returned, another history will be displayed as "Reshi-based Value Food Products and Other 2023-xx-xx post \●".

The amount of “Receipt post ¥0” will not change even after point redemption.
Please check the presence or absence of return and the amount of reduction in the display "Recy-based Value Food Products and Other 2023-xx-xx posts ¥●" at the time of return.

(If there is a reduction history for the number of posts and the balance of the wallet is normal, there is no problem with "￥0".)

②There is only a small amount of return to the usage amount indicated on the receipt.

If the maximum return amount reaches 12,000 yen, the return exceeding the upper limit will not be performed, so the return on that day will be the difference from 12,000 yen, which will be smaller than the usage amount stated on the receipt.

（5） About the questionnaire displayed after the receipt submission of the Resilience Challenge Receipt
For those who are participating in the "ONE" mission (including resi) for the first time, a "ONE" original questionnaire will be displayed randomly for each receipt shot (screenshot post). This questionnaire has an arbitrary answer, so you can cancel it by pressing the x (But button) in the upper right corner. Even if you do not answer, you can still receive a return if you answer the questionnaire.

（6） About icons (missions) other than reciprocating
"Resilica VALUE" is implemented using the smartphone application "ONE" operated by WED Co., Ltd. For this reason, icons and advertisements other than Rescue are also displayed on the home screen, but these are carried out independently by WED Co., Ltd., and have nothing to do with the "Reshikatsu VALUE" implemented by Yokohama City.

・Up to 20% discount on shopping in Yokohama! Resilience VALUE

・How to install and register apps

　
・Flow of Campaign Participation

You will need to submit your identity verification documents for the first time. (If you have participated in "Resilica VALUE" in the past, you do not need to verify your identity.)

※　Payment method doesn't matter. (Credit card payment, various cashless payment services, purchase with gift certificates, etc. are also available.)
※　You can purchase electronic coupons, etc. on the app and withdraw from your personal account. (There is a fee)
　　　For more information, please check from "Wallet" in the smartphone application "ONE".

If you look for the date you participated in the table below, you can see when the points will be returned.
For example, a receipt posted on January 10 will be returned during the period from January 23 to January 30.
※The period is for reference. The end date of the campaign will be determined based on the budget achievement status.

Please check the following items before participating in the recital activity.

1. If you post a found receipt, a receipt obtained by resale, or a receipt obtained from another person, you may be charged with fraud (Article 246 of the Penal Code).

2. The act of obtaining a receipt that has not been expended may be subject to theft (Article 235 of the Penal Code) or a embezzlement of withdrawal (Article 254 of the Penal Code).

3. In addition to the acts that may be charged with the above crimes, if fraudulent acts (duplicate posting by the same person or multiple people on the same receipt, multiple participation, posting a tampered receipt, etc.) is confirmed, the account will be suspended May be.

4. If you participate in multiple accounts, you will not be able to participate in other accounts except for one account.

5. Receipts outside the implementation period will not be able to participate in "Resi-living VALUE".

6. Please check the latest campaign information on the Yokohama City website and the "Reshikatsu VALUE" special site.

※With the end of the campaign, recruitment and release of support cooperating stores and leaflets have been closed.

・Receipts posted on "Resilica VALUE" and personal information and purchase information collected in the questionnaire will be used beyond the purpose of this campaign, and will be used without the consent of the individual, except in accordance with the law. We do not disclose or provide it outside. Personal information collected in this campaign will be managed appropriately in accordance with the "Yokohama City Ordinance on the Protection of Personal Information". In addition, personal information when participants use the "ONE" app other than "Reshikatsu VALUE" will be handled in accordance with WED Corporation's privacy policy.

・To use the "ONE" app, you need to register "Mobile Phone number", "Gender", "Date of birth" and "Postal code". When collecting personal information for application registration, we will properly manage it in accordance with the privacy policy of WED Co., Ltd. and will not be used for any purpose other than that purpose.
　
Privacy Policy of WED Co., Ltd. (external site)

Thank you very much for your cooperation in the campaign.

"ONE" app inquiry window
✉ support@wed.company

We have received a lot of inquiries about Resilience.
If you have any inquiries after the end of the project, please refer to "Unknown points after the end of Resi Activity". If you have any questions, please see them first. .

For details on ONE's functions, such as withdrawals and purchasing electronic coupons, please refer to ONE Help below.