Let's avoid congestion at the counter.

From February to May, there are many procedures for moving, and Family Registry Division windows are very crowded and you may have to wait a long time.
In order to avoid congestion, please consider using online procedures and convenience store grants, and visiting the agency during relatively vacant hours.

If you have a My Number Card and have a valid digital certificate for signature, you can submit a transfer notification online when you move to a municipality outside Yokohama City (excluding overseas). Those who use this service do not need to visit the ward office window in principle when submitting a transfer notice.

Details of procedures, etc.

This service allows you to obtain various certificates such as copies of resident certificate using a multi-copy machine installed at convenience stores nationwide using My Number Card.
Those who are registered as residents of Yokohama City or those who have permanent domicile in Yokohama City and who have a My Number Card that stores an electronic certificate for user certification can use it.
※Only the person who has a My Number Card can use it.

Details of convenience store delivery service and operation methods

You can reset the password of the digital certificate for signature (6 to 16 digits mixed alphanumeric characters) at the convenience store only if you can enter the PIN (4 digits) of the user certificate digital certificate.
It is necessary to install a smartphone compatible with My Number Card and a dedicated application, but you do not need to visit the ward office, and you can apply on weekdays, nights and weekends, so please use it.

Procedure for resetting the PIN at a convenience store

Distribution of congestion at Family Registry Division and Insurance and Pension Division in real time. You can check the number of people waiting at each window, the current call number, etc.

Family Registry Division-Insurance and Pension Division counters