We carry out "dialogue" with companies about approach such as convenience improvement that utilized AI about Yokohama-shi call center business.

　In the Yokohama City Call Center Business, we are considering the introduction of AI-based inquiries, including chatbots, to improve user satisfaction.
　In order to examine the feasibility and method of the functions that Yokohama City is considering, we will conduct dialogue with companies, etc., and we would like to organize the conditions for open recruitment of businesses scheduled for 2020. Please join us.

Fill out the “Entry Sheet (Form 1)”, attach it to your e-mail, and submit it to the following application within the period.

17:00 on Friday, February 21, 2020

Yokohama City Civil Affairs Bureau Public Affairs Section E-mail: sh-call@city.yokohama.jp
　<Subject> [Application for Dialogue Participation] ○○ Company

Please fill out the "Preliminary Hearing Sheet (Form 2)" and attach it to your e-mail, and submit it to the address below at least 3 days before the date of the dialogue.
Also, if there are other materials to be used for dialogue, please submit them together with the hearing sheet.

Yokohama City Civil Affairs Bureau Public Affairs Section E-mail: sh-call@city.yokohama.jp
　<Subject> [Submission of Dialogue Materials] ○○ Company

About 1 hour to 2 hours from Tuesday, February 25, Reiwa 2 to Friday, March 6, Reiwa
　※After application, we will adjust it individually.

Yokohama City Hall (the location will be announced separately)

Companies that can build systems that utilize AI, such as chatbots

(1) Functions to be implemented in AI-powered systems such as chatbots
(2) Mutual use of data between Q&A FAQs and AI-powered systems such as chatbots.
(3) How to operate systems using AI such as chatbots
(4) Other ideas (such as improving the convenience and satisfaction of citizens, improving work efficiency in the city, and reducing costs, etc.)
(5) (1)Costs, periods, etc. necessary for implementing (4)
(6) Examples of system introduction by your company

For more information, please see the following link.

（１） Handling of Participation
The timing of the construction of this system has not yet been determined, and the results of dialogue do not have an advantage in future business.
（２） Costs related to dialogue
Please pay the expenses required for participating in the dialogue.
（３） Publication of Dialogue
・An overview of the results of the dialogue will be published on our website.
・Before making an announcement, the contents will be confirmed with the participating companies in advance.
・The names of participating companies, etc. will not be disclosed.

For more information, please see the following link.