We carry out "dialogue" with companies about approach such as convenience improvement using AI about Yokohama-shi call center business.

　In the Yokohama Call Center business, we are considering introducing AI-based inquiries, including chatbots, to improve user satisfaction.
　In order to examine the feasibility and methods of the functions that Yokohama City is considering, we would like to conduct dialogue with companies, etc., and organize the conditions for recruiting businesses scheduled for 2020. Please join us.

Please fill out the “Entry Sheet (Form 1)”, attach it to the e-mail, and submit it to the application below within the period.

17:00 on Friday, February 21, 2020

Public Affairs Consultation Section, Yokohama City Citizens Bureau E-mail: sh-call@city.yokohama.jp
　<Subject> [Application for Dialogue Participation] ○○ Company

Please fill out the "Preliminary Hearing Sheet (Form 2)" and attach it to the e-mail, and submit it to the address below at least 3 days before the date of the dialogue.
Also, if there are other materials to be used during the dialogue, please submit them together with the hearing sheet.

Public Affairs Consultation Section, Yokohama City Citizens Bureau E-mail: sh-call@city.yokohama.jp
　<Subject> [Submission of dialogue materials] ○○ Company

About 1 to 2 hours from Tuesday, February 25, Reiwa 2 to Friday, March 6
　※After applying, we will adjust it individually.

Yokohama City Hall (The location will be announced separately)

Companies that can build systems using AI, such as chatbots, etc.

(1) Functions to be implemented in AI-powered systems such as chatbots
(2) Mutual use of data between "Q&A Frequently Asked Questions" and AI-powered systems such as chatbots
(3) How to operate systems using AI, such as chatbots.
(4) Other ideas (improving the convenience and satisfaction of citizens, improving the efficiency of business in the city, solutions that reduce costs, etc.)
(5) (1)Costs and periods required to implement (4) through (4)
(6) Examples of system introduction by your company

For details, please refer to the following link.

（１） Handling of Participation
The timing of the construction of this system is undecided, and the results of dialogue will not have an advantage in future business operations.
（２） Expenses related to dialogue
Participation in the dialogue should be borne by the participating companies.
（３） Announcement of the contents of the dialogue
・A summary of the results of the dialogue will be announced on our website.
・Upon publication, the content will be confirmed with participating companies in advance.
・The names of participating companies will not be disclosed.

For details, please refer to the following link.