Frequently Asked Questions

In the case of households eligible for payment, a "news of payment" will be sent to the person (head of household) from Monday, February 10, or a "confirmation letter" will be sent sequentially from Wednesday, February 12 . Please wait for a while until it arrives.

If you do not receive it after Monday, February 17, please contact the Price High Support Benefit Call Center (0120-045-320) from the person (head of household).
※At present, we have received a very large number of inquiries to the call center, making it difficult to connect to the phone. We apologize for any inconvenience this may cause.

In addition, we guide at application support window of each ward office setting.
The person (head of household) comes to the counter after bringing identification documents.

• Driver's license
• My Number Card (My Number Notification Card is not allowed)
• Health insurance card
• Residence Card
• Certificate of receipt of social security
• Handbook for the Physically Disabled

※It may take some time depending on the situation at the counter.
The following page also lists the details of the households eligible for payment, so please check it.
[30,000 yen] Information on Price High Support Benefits

You can get "2024 municipal tax, prefectural tax taxation (tax exemption) certificate" at Tax Division of ward office and administrative service corner. To obtain a certificate, you will need to present your identity verification documents. In addition, a fee may be charged.

Income from January 1, 2023 to December 31, 2023 is eligible.

For example, the following households apply. In this case, you will not be eligible for this benefit.

・Households of students living alone (tax-exempt persons) who are dependent on their parents (taxpayers) living separately
・Households of elderly parents (tax-exempt persons) who are dependent on their children (taxpayers)
・Households with only wives and children (tax-exempt persons) who are dependent on their husbands (taxpayers) who are transferred alone
　
　This support is tax-based support, not social insurance support. "Municipal tax / prefectural tax tax exemption (non-taxable) certificate *"
　When you get it, the name of the dependent person is listed at the bottom (remarks column).
　※You can get it at the ward office's Tax Division and the administrative service corner. In order to obtain a certificate, you will need to present your identity verification documents.
　In addition, a fee may be charged.

・Full-time blue business employees and full-time business employees under tax law

Your relatives may be dependent on the child in 2023 (it may be that you have filed for dependent deductions at the end of the year in 2023 or the tax return in 2024).
Dependents (independent children, etc.) are not eligible for benefits if they are dependent. Please check with your relatives if you were dependent.

Resident tax for 2024 is levied on local governments that have been registered as residents as of January 1, 2024. Sorry for your inconvenience, but please obtain "municipal tax, prefectural tax taxation (non-taxable) certificate and attach it to the application form.

The name of the "Confirmation Form" or "Application Form" must be the head of the household.
If another person, such as a family member, proceed with the procedure as the head of the household, proxy/agent.

• In the case of a legal representative, a copy of a document (within three months from the date of issuance) and a copy of proxy/agent's identity verification document are required.
• If you are a non-legal agent, you must attach a copy of your identity verification documents for both the head of the household and proxy/agent.

If the following applies, you will not receive any documents related to this benefit.
1.I live in a different place from Address in Yokohama, where I am registered as a resident. (Documents from Yokohama City have been sent to the resident registration area as of December 13, 2024 in principle.)
2.Households have the following situations:
(Example)

• Households that have moved in from outside the city after the day after the imposition date of the residence tax in 2024 (January 1, 2024)
• Households with those who have revised the resident tax return for 2024 after the base date (December 13, 2024)
• Only dependents (tax exemption, etc.) remain due to the death of dependents (taxation) from the day after the residence tax levy date (January 1, 2024) to the base date (December 13, 2024) Households that remain
• Households with those who have not yet declared residence tax in 2024
• Households where the residence tax of 2024 is levied from outside Yokohama City
• In addition, households that meet the target requirements but do not receive notification from Yokohama City

(Note) If you fall under 1 or 2 above, please obtain the application form yourself and apply.
3.All households are dependent on taxpayers. (It is not eligible for this benefit.)

In the case of payment, it is necessary for the recipient to indicate that "receipt" (inspection of donation). (The legal nature of this benefit is based on a gift contract (Article 549 of the Civil Code) under the Civil Code (Act No. 89 of 1896).)
For those who have received the "Notice of Payment", if there is no request for account change or decline by the application deadline, it will be regarded as an intention to receive the benefit, and a gift contract will be concluded. (The day after the application deadline will be the contract conclusion date. If you have died by the deadline, the contract will not be concluded. )
However, if a person in same household becomes a new head of household due to the death of the eligible person stated in the notice of payment, the right to receive such benefits will be transferred to the head of household.
In any of the above cases, please call the Price High Support Benefit Call Center (0120-045-320).
※At present, we have received a very large number of inquiries to the call center, making it difficult to connect to the phone. We apologize for any inconvenience this may cause.

Correct the householder column of the “Confirmation Form” with a double line, and enter the name of the new householder. At that time, please use the account and identity verification documents of the financial institution that became the new head of household. At the same time, please submit a copy of death certificate of the deceased head of household.

• ---

  If a single household dies, the household itself will be lost and will not be eligible for benefits.

Due to the tax return amendment procedure after December 14, 2024, households whose resident tax in 2024 has been exempt from taxation will not be notified of benefits from Yokohama City. Please obtain the application form yourself and complete the application procedure.
When applying, please attach the revised tax exemption certificate.

If the tax exemption certificate cannot be attached at the time of application, the margin at the top right of the application form is indicated.
①Tax exemption was made due to the amendment procedure.
②Date on which the amendment was made
③Place where the correction procedure was performed (e.g. tax office, ward office)
Please describe it.

We will send you a notice requesting attachment if there is a reason that it is not attached or cannot be attached. If the tax return amendment procedure confirms that the household is eligible for payment, we will pay it.

If required documents is missing, the reception center will inform you of the missing documents at a later date. Please wait until then.
When you receive the information, please check the contents carefully and respond according to the contents described. In that case, please return the information documents together.

There are three ways to get it.

• Request mail to the call center
  ※At present, we have received a very large number of inquiries, making it difficult to connect to the phone. We apologize for any inconvenience this may cause.
• Get it directly at the application support window set up at each ward office.
• 「Application procedureDownload from ""

Price High Support Benefit Call Center: Please contact 0120-045-320 (toll-free number).
※At present, we have received a very large number of inquiries, making it difficult to connect to the phone. We apologize for any inconvenience this may cause.

If you receive the "Notice of Payment", please check the scheduled transfer date. However, if you change the transfer account, it will take about one month after accepting the change procedure.
If you complete the procedure with a “Confirmation Form” or “Application Form”, it will be transferred within one month after accepting the application. (If there are no deficiencies in the documents or entry)

We will not send you a notice of completion of the transfer. Please fill out the bankbook yourself and confirm the payment.
■Transfer name: Yokohamabutsukadakakiyufu

This is a child born after April 2, 2006.
In principle, it is necessary to be a household member of the household eligible for the [30,000 yen] Price High Support Benefit in 2024.
However, children who fall under the following are also eligible.

• Children born between the day after the base date (December 13, 2024) and May 30, 2025
• Children who are separated custody (reside from the household and live in student dormitories, etc.)※

※For details on how to apply, attached documents, etc., please contact the call center individually.
※At present, we have received a very large number of inquiries to the call center, making it difficult to connect to the phone. We apologize for any inconvenience this may cause.

The name of the child who is eligible for child addition will be sent to the "Notice of Payment" or "Confirmation Form" of the benefit (30,000 yen) to households exempt from residence tax, so please check it.

A separate application procedure is required. Please refer to the application procedure.
However, we may send you a "Notice of Payment".

Mail related to the benefit has been sent to the resident registration area as of December 13, 2024 in principle. After submitting the transfer notice to the post office, please contact the call center.
※At present, we have received a very large number of inquiries to the call center, making it difficult to connect to the phone. We apologize for any inconvenience this may cause.

It is not subject to tax.