Contact for inquiries regarding The Long-term Care Insurance

• If you are dissatisfied with the service content provided by each service provider, we recommend that you first consult with the consultation desk of that business operator. Service providers are supposed to respond in good faith in the event of a complaint.
• Dissatisfaction with the service can also be reported to the home care support provider that created the care plan. The home care support company makes improvements to the service provider after confirming the facts, and makes adjustments such as changing the company.
• In addition,Regional Comprehensive Support Centers such as Community Care PlazaAndWard Office Elderly and Disabled Support DivisionWe also respond to complaints and consultations at the counter.

• If the above consultation alone does not provide a sufficient solution, submit a “Complaint Form” to Yokohama City or, if necessary, the Kanagawa National Health Insurance Federation, and conduct investigations and guidance based on laws and regulations. You can do.

　　　　Contact: The Long-term Care Insurance Division, Kanagawa National Health Insurance Federation, Nursing Care Complaint Section Phone: 045-329-3447

• In Yokohama City, the "Yokohama City Welfare Investigation Committee", a neutral third-party organization, has been established to receive complaints from citizens regarding the welfare and health services in Yokohama City, conduct necessary investigations and adjustments, and provide welfare and health We promote improvement of service quality.

　　　　Contact: Yokohama City Welfare Coordination Committee Secretariat (Health and Social Welfare Bureau Consultation Coordination Section) Telephone: 045-671-4045 Fax: 045-681-5457