Efforts to ensure that everyone can use the city hall safely and comfortably

The city hall is a building that takes into account universal design so that anyone can move inside and outside the building smoothly and use facilities and functions safely and comfortably.
In particular, with the use of commercial facilities and the holding of events, the low-rise parts that are visited by many people will be developed based on opinions from various people and various laws and standards, and there is age, culture, disability Regardless, it is a facility where various people can gather and relax, so please come with confidence.

※Other facilities and equipment will be updated sequentially.

≪To all of you who came to the city hall for procedures and consultation≫
◯If you show the certificate of the physically handicapped, the notebook of love, and the health and welfare notebook for the mentally handicapped at the counter, if you drive or ride a car driven by a caregiver, the usage time will be reduced .
※The use of only commercial facilities and surrounding facilities cannot be reduced.

◯When you come by a welfare vehicle with a height of more than 2.3m
　　If you have a certificate of disability (if you drive or ride a car driven by a caregiver, etc.), you can temporarily park at the front of the first floor by the guidance of a security guard. (Limited to use from 8:00 to 18:00 on weekdays. Please speak to the security guard at the entrance of the carriage on the first floor and present your disability certificate. A security guard will guide you.

◯If you come by welfare vehicle, you can only get on and off on weekdays (Hours belt: 8:00 to 18:00), regardless of the height of the car.

≪Pre-payment≫
　If you pay in advance using the checkout machine on the south and north elevator floors on the first basement floor, the bar will open automatically when you leave. You don't have to pay for it when you leave, so please use it. (If you leave within 10 minutes after payment, there is no additional charge.)
　If it is difficult (do not know) to operate the checkout machine, press the intercom of the checkout machine. The staff will guide you from 9:00 to 21:00 all day.

We have a nursing room and a baby rest room so that even customers with children can come with peace of mind. Can be used by both men and women.

We have a barrier-free toilet for both men and women so that anyone can use it with peace of mind. In order to avoid the concentration of users in specific toilets, some facilities are different for each barrier-free toilet.

This is a toilet exclusively for service dogs. Guide dogs, service dogs, and hearing dogs stipulated in the Service Dog Law for the Disabled are available. When using the service, please attach the display required by law and bring your certificate (user ID).
※Service dogs for the physically handicapped can also use barrier-free toilets on each floor. In addition, we can use after having you prepare pet seats outdoors in city hall site.

≪Installation of toilets, etc.≫
◯Size: Width 170cm, depth 270㎝

◯Floor: Dry type

◯Lighting: Lighting by human sensor

◯Recycle Bin: Only garbage after excretion (general garbage is not allowed)

◯Other: There is a reed hook (in the right hand)

≪Others≫
In the city hall, assistance dogs for the physically handicapped can also use the barrier-free toilets on each floor and the outside of the city hall (pet sheets etc. are required).
(As shown in the photo below, the "Hojo Dog Mark" is affixed to the barrier-free toilet entrance.)

We provide information on buildings and events.

≪Available time≫
Weekdays 8:30-17:30
Saturdays, Sundays, and holidays 9:00 to 17:30
≪Foreign language support≫
・Main signs: 5 Languages (Japanese, English, Chinese, Korean, French)
・Reception staff: We will guide you in languages other than Japanese as much as possible. 

≪Lending of goods≫
The rental location will be the information on the first floor. Please feel free to contact us when you need it.
◯Wheelchairs (2)
[Dimensions]
　Height: 90cm, width: 60cm, depth: ９０㎝
◯Baby strollers (2 units)
[Dimensions]
　Height: 110cm, width: 38cm, depth: 60㎝

We provide information to the target department (administrative services and counters) and issue admission certificates. If you need help to guide the target department, you can also call the staff in charge of the target department to the reception on the 3rd floor to respond. Please feel free to contact us.

≪Available time≫
Weekdays only 8: 45～17：１５

≪Foreign language support≫
・Main signs: 5 Languages (Japanese, English, Chinese, Korean, French)
・Reception staff: We will guide you in languages other than Japanese as much as possible. 

≪Lending of goods≫
◯Hearing loop (10 units)
At the city hall, a hearing loop (magnetic loop) has been set up in the atrium, a part of the city hall's common conference room, and in the City Counsil plenary hall to support hearing. We rent "earphones and voice guidance devices", so please feel free to contact us when you need it.

※What is the Hearing Group?
It is a facility that supports "hearing" of those who use hearing aids.
If you use a hearing aid, all sounds will be picked up, so it may be difficult to hear the sounds you really want to hear in places where the surroundings are noisy. Using a "hearing loop" (also known as a magnetic induction loop or magnetic loop), the sound through the microphone can be transmitted directly to the hearing aid or cochlear implant, so you can listen to the voice of the speaker clearly.

　Some people need to move by elevator, such as wheelchairs, strollers, and people with physical disabilities. When using the elevator, we ask for your understanding and cooperation with priority use with a feeling of concession.
　If you are using a large electric wheelchair, etc., we will guide you to a large elevator, so please feel free to contact your local reception staff or security staff.
　※When you come to the reception on the third floor of the city hall, please use the north or south elevator.

≪Specifications≫
・Size of the basket
　North Elevator: Frontage: 160cm, depth: 150cm
　South Elevators and East Elevators: Frontage: 160cm, depth: 135cm
・Effective width of entrance: 90ｃｍ
・Space in the Lobby: There is a horizontal space of 150cm x 150cm.
・Operation button: About 100cm in height Number of Embedded embossed floors Display Braille
・Handrails in the basket: About 80cm in height
・Voice guidance available (guiding the opening and closing of the arrival floor and entrance door)

Before coming to the agency, we have prepared contents such as pamphlets and 360 ° virtual experiences so that you can see what the city hall is like.

≪Brochure≫
We publish information such as each facility in Government building or place of commercial store.
The city hall is located on the first floor information, the third floor city hall reception desk, and some information signs.
Alternatively, you can download the brochure from the link below.
【City hall low-rise floor map (PDF: 1,197KB)】

In providing guidance and guidance in the city hall, we have installed blocks for guiding visually impaired people and voice guidance devices.

≪Voice guidance equipment≫
In the government building, voice guidance devices are installed at toilet entrances and escalators.

≪Call by the 2nd floor intercom≫
An intercom that leads to the Disaster Prevention Center has been installed in the windbreak room that enters the city hall along the block for guiding visually impaired people from Sakura Mirai Bridge. (A voice guidance device is also installed.) If you have any problems, please feel free to contact us.

In the information on the 1st floor, you will be informed by writing. In addition, at the reception of the 3rd floor city hall on the 3rd floor, there is also a sign language interpreter service in addition to written guidance. We have a tablet terminal that allows you to connect with sign language interpreters online and talk on the spot, and we also rent a hearing loop (magnetic loop) to support hearing for hearing-impaired people. Please feel free to use it.