Third-Party Evaluation System

In Yokohama-shi, we perform authorization of designated manager third party evaluation organization and acceptance of application for training training such as third party evaluators for a certain period of time.
About certification application of Yokohama-shi designated manager third party evaluation organization of 2024 and training training such as evaluators, we carry out as follows.
Guidance of 2024 training (PDF: 440KB)
[Application Documents]
（1） Complete set of documents for evaluation organization certification application (word: 26KB)
　　　Yokohama-shi designated manager third party evaluation organization authorization application (style 1), consent form of payment situation investigation of Yokohama-shi tax (style 1 attachment 1),
　　　List of names of officers, etc. (Form 1 Attachment 2), List of evaluators, etc. (Form 1 Attachment 3),
　　　Letter of consent pertaining to the implementation of the Yokohama City Designated Manager Third-Party Evaluation (Form 1 Attachment 4)
（2） Documents related to training attendance
　　　・Intention record (Excel: 21KB)
　　　・Training training attendance application (style 1) (word: 19KB) such as Yokohama-shi designated manager third party evaluator ※New only
　　　・Registration update application (style 7) (word: 20KB) such as Yokohama-shi designated manager third party evaluator ※Update only

In Yokohama City, in addition to reports, surveys, guidance, etc. based on the Local Autonomy Law, users' voices are used by methods such as "user meetings", "user questionnaires" and "opinions and requests by telephone and fax". We have been promoting initiatives to reflect them in facility management.
In addition to these efforts, the designated managers themselves conduct more objective and multifaceted inspections and evaluations by third parties with the aim of improving the quality of services.

• Yokohama-shi designated manager third party evaluation system operation guideline (PDF: 209KB)

For all facilities that have introduced the designated manager system, a third-party evaluation is conducted in one of the following three methods according to the type of facility, and the evaluation results are published on the website or in the facility. By doing so, we use it for business improvement of designated managers and future system operation.

1. Inhabitant of a ward facility where there are multiple similar facilities in the city, such as district centers, evaluations were conducted by evaluation organizations certified by Yokohama City.
2. Facilities that are subject to third-party evaluation of welfare services, such as special elderly nursing homes, are evaluated by a third-party evaluation organization for welfare services.
3. For other facilities (facilities with high expertise, facilities with different evaluation viewpoints for each facility, facilities that verify including management, etc.), evaluations are conducted by the designated manager selection evaluation committee.

• List of Yokohama City Designated Manager Third-Party Evaluation Organizations
• List of facilities scheduled for third-party evaluation in FY2024 (as of April 2024) (PDF: 97KB)

• (Form 1)registration form (Word: 23KB) concerning third-party evaluation organization
• (Form 2)Report (Excel: 12KB) such as improvement situation in designated manager third party evaluation

Main Part (Overall) (PDF: 2,094KB)

• Cover and Table of Contents (PDF: 215KB)
• Outline of Part 1 Yokohama-shi designated manager third party evaluation system (PDF: 513KB)
• Part 2 Third-party evaluation (PDF: 1,102KB) in inhabitant of a ward use facility
• Part 3 Commentary on Evaluation Sheets and Evaluation Items (PDF: 382KB)
• Features of Part 4 inhabitant of a ward use facility (PDF: 1,353KB)

Attached materials

• Model contracts, etc. (PDF: 356KB)
• Evaluation sheet for district centers (PDF: 590KB)
• public hall Evaluation Sheet (PDF: 539KB)
• Sports Center Evaluation Sheet (PDF: 553KB)
• Elderly welfare center evaluation sheet (PDF: 543KB)
• Health and Welfare Activity Base (PDF: 544KB)
• Community Care Plaza Evaluation Sheet (PDF: 528KB)
• Child Log House Evaluation Sheet (PDF: 553KB)
• District center, welfare center for the elderly combined building facility evaluation sheet (PDF: 586KB)
• Community care plaza, community house joint building facility evaluation sheet (PDF: 594KB)
• public hall Sports Center Joint Construction Facility Evaluation Sheet (PDF: 579KB)
• District center, public hall joint building facility evaluation sheet (PDF: 603KB)
• District center, community care plaza complex facility evaluation sheet (PDF: 576KB)

Outline (PDF: 340KB) about authorization of Yokohama-shi designation manager third party evaluation organization

• Notification of change of Yokohama-shi designation manager third party evaluation organization (style 4) (word: 13KB)
• Notification of abolition of Yokohama-shi designation manager third party evaluation organization (style 5) (word: 12KB)
• Evaluation implementation status report (style 7) (word: 13KB)
• Yokohama-shi homepage publication application (style 8) (word: 13KB)

Training training, registration summary (PDF: 201KB) such as Yokohama-shi designated manager third party evaluator

• Registration item change application (style 8) (word: 20KB) such as Yokohama-shi designated manager third party evaluator
• Registration cancellation application (style 9) (word: 20KB) such as Yokohama-shi designation manager third-party evaluator
• Re-grant application (style 10) such as identification of Yokohama-shi designated manager third party evaluator (word: 19KB)

In Yokohama City, the designated manager third-party evaluation organization is certified and applications for training courses such as third-party evaluators are accepted for a certain period of time.
※The implementation in FY2023 has been completed.
2023 Yokohama-shi designated managers, etc. Training effect measurement results Total evaluation (PDF: 99KB)