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Third-party evaluation system

Last update date April 4, 2024

What is the Third-Party Evaluation System?

In Yokohama City, in addition to reports, surveys, guidance, etc. based on the Local Autonomy Law, the voices of users are expressed by methods such as "user meetings", "user questionnaires", and "opinions and requests by telephone and fax". We have been working on initiatives to reflect in facility management.
In addition to these efforts, designated managers themselves conduct inspections and evaluations by more objective and diversified third parties with the aim of improving the quality of services by designated managers themselves.

Yokohama City Designated Administrator Third-Party Evaluation System Operation Guidelines (PDF: 209KB)

Operation status of Third-Party Evaluation System

For all facilities that have introduced the designated manager system, conduct third-party evaluations in one of the following three methods according to the type of facility, and publish the evaluation results on our website and facilities. By doing so, we utilize it for business improvement of designated manager and future system operation.

In ward-use facilities with multiple similar facilities in the city, such as district centers, evaluations are conducted by an evaluation organization certified by Yokohama City.
In facilities that are subject to third-party evaluation of welfare services, such as nursing homes for the elderly, evaluation is conducted by a third-party evaluation organization for welfare services.
For other facilities (facilities with high expertise, facilities with different evaluation viewpoints for each facility, facilities that verify including management, etc.), evaluations are conducted by the designated manager selection evaluation committee.

Third-party evaluation method and target facilities
	1 Designated Administrator Evaluation by Third-Party Evaluation Organization	2 Evaluation based on a third-party evaluation system for welfare services	3 Evaluation by Designated Administrator Selection Evaluation Committee
Target facilities	District centers, public hall, sports centers, welfare centers for the elderly, welfare and health activities bases, community care plazas, children's log house	Special elderly nursing homes, persons with intellectual disabilities, nursing care facilities, community nursing centers, shelters	Yokohama-bijutsukan, International Pool, History Museum, Gender Equality Center, Parks, Zoo, etc.

Designated Administrator Third-Party Evaluation by Third-Party Evaluation Organization

Flow of evaluation implementation

Flow of Third-Party Evaluation by Designated Administrator Third-Party Evaluation Organization

Evaluation Facility and facilities to be evaluated

Yokohama City Designated Administrator Third-Party Evaluation System Operation Guidelines (PDF: 209KB)

Yokohama City Designated Administrator Third-Party Evaluation System Evaluation Manual

Main part (Overall) (PDF: 2,094KB)

Attachments

Outline

Summary (PDF: 340KB) about authorization of Yokohama-shi designated manager third-party evaluation organization

Training and registration summary (PDF: 201KB) such as Yokohama-shi designated manager third-party evaluators

Authorization of a third-party evaluation organization and registration of third-party evaluators.

In Yokohama City, we accept applications for certification of designated manager third-party evaluation organizations and acceptance of applications for training courses such as third-party evaluators for a certain period of time.
※The implementation in FY2023 has been completed.
FY2023 Yokohama City Designated Administrator Training Training Effect Measurement Results for Third-Party Assessrs (PDF: 99KB)

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