Designated manager system

The designated manager system is to respond effectively and efficiently to diversifying citizen needs.
Utilizing private know-how to manage public facilities, with the aim of improving citizen services and reducing expenses.
It was established by the revision of the Local Autonomy Law in June 2003.
With the establishment of the designated manager system, the management and operation of public facilities, which were previously limited to public organizations, public organizations, local government organizations, etc.
It can now be entrusted to a wide range of organizations, including private businesses.

There are mainly the following differences from the management consignment system before the designated manager system was established.

In Yokohama City, when selecting a designated manager, the management and operation entity at the time of the management consignment system is not assumed.
Based on a wide range of open recruitment, we select the best organization for each facility.
Please refer to the following page for details of each fiscal year.

• Recruitment status of designated managers

Yokohama City formulated the "Yokohama City Designated Manager System Operation Guidelines" in October 2009 with the aim of proper operation of the designated manager system.
We are continuously improving the system operation by reviewing it based on social conditions.

• Yokohama-shi designated manager system operation guidelines [the 17th edition] (PDF: 927KB)
• List of facilities that designate designated managers (as of April 1, 2024) (PDF: 432KB)

In Yokohama City, in addition to reports, surveys, guidance, etc. based on the Local Autonomy Law, users' voices are used by methods such as "user meetings", "user questionnaires" and "opinions and requests by telephone and fax". We have been promoting initiatives to reflect them in facility management.
In addition to these efforts, designated managers themselves improve their business and improve the quality of services.
We conduct inspections and evaluations by third parties more objectively and multifaceted.

• Third-Party Evaluation System
• List of Designated Administrator Third-Party Evaluation Organizations

In recent years, the Kanagawa Prefecture minimum wage has risen by more than 2% every year, and the designated manager system is required to improve the employment work conditions and to properly manage and manage public facilities through sound management of businesses.
Therefore, a system to change the designated management fee from the second year onward will be introduced sequentially from the facilities where the designated period will be started after FY2018 in accordance with changes in the wage level, which is a measure of the employment and working environment of society in general. I will do it.

• Guide for wage level slides in the designated manager system (PDF: 230KB)

It is stipulated in disaster preparedness plan, Yokohama that public facilities in Yokohama should be used as distribution bases, volunteer activity bases, storage facilities, etc. when earthquakes, storms and floods, or other disasters occur or are expected to occur. In this way, we have formulated the "Guide for Designated Manager Disaster Response" and show a template for the disaster response manual to be formulated at each facility, showing some types depending on the characteristics of the purpose of using facilities such as disasters. .
In addition, please refer to General Affairs Bureau crisis coping plan section about Motoichi disaster preparedness plan.

• Guide for designated manager disaster response (November 2015 fourth edition) (PDF: 2,742KB)
• Guide for designated manager disaster response (November 2015 fourth edition) (word: 315KB)(No material at the end of the book)

Since the operation of the designated manager system requires high transparency, the designated manager must actively work on the disclosure of information held in relation to the management and operation of public facilities. In accordance with the purpose of the "Ordinance on Disclosure of Information", it is necessary to create "Information Disclosure Rules" in accordance with the "Standard Rules for Disclosure of Information of Designated Managers" and respond appropriately.

• Standard rules for disclosure of information of designated manager (word: 31KB)

The designated manager must comply with the obligations stipulated by the Act as a "personal information handling business operator" stipulated in the "Personal Information Protection Law". In order to respond appropriately to requests for disclosure of retained personal data under the Act, it is necessary to create "Standard Rules for Disclosure of retained personal data held by designated managers" in accordance with "Standard Rules for Requesting Disclosure of Personal Data Held by Designated Administrators".

• Standard rules for requests for disclosure of personal data held by designated managers (word: 68KB)

Please see the next page for the operation status of designated management facilities.

• Utilization status of each bureau

In the "Law Concerning the Elimination of Discrimination Due to Persons with Disabilities", which came into effect on April 1, 2016, ensuring information accessibility is positioned as "part of the development of an environment for providing reasonable accommodation." . Regarding web accessibility, which is one of information accessibility, we have formulated reference examples of specifications on matters to be implemented by designated managers.

• Specifications for web accessibility (reference example) (word: 24KB)

In Yokohama City, for the better operation of citizen-use facilities, we would like to give your opinions such as "I wish to do more XX"
We accept by telephone and fax.
We look forward to the opinions and requests of users!

Telephone: 045-664-2525
Fax: 045-664-2828
(Reception hours: every day from 8:00 a.m. to 9:00 p.m.)

If you have any questions, please feel free to contact us.