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Safety first aid - Know and prevent! An ambulance

Last Updated February 7, 2025

Reliable Emergency Image

Know and prevent "Reliable Emergency"! What is an ambulance? In order to maintain quick arrival of emergency services at the scene and emergency transport to the hospital, respond to situations such as daily preparation, consultation in case of trouble, emergency 119 call, etc. It is a catchphrase that refers to efforts to connect citizens to the proper use of ambulances, make effective use of limited emergency resources, and educate citizens so that they can feel safe.


[Notice]
About "city walk-in information" which we publish as means of knowing holiday in leaflet and hospital where we can consult at night, operation was stopped with homepage repair of association of Yokohama-shi Hospital.
In the future, please use "Medical Information Net (Navi)" as a means of knowing hospitals that can be consulted on holidays and at night.
Search for hospitals, clinics, dental clinics, midwives and pharmacies nationwide | Medical Information Net | Ministry of Health, Labour and Welfare (outside site)
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From 0:00 am on November 1, 2024, the Kanagawa Emergency Consultation Center (♯7119) was started throughout Kanagawa Prefecture. There is a change in the selection number after the voice guidance of the "Yokohama City Emergency Consultation Center" described in the leaflet distributed before the start of the "Kanagawa Emergency Consultation Center (♯7119)".
The numbers after the change are as follows.
I want to know about clinics, a hospital where emergency medical examinations are available. → Select No. 2
Should I consult a doctor right now or call an ambulance? → Select No. 1
Kanagawa Emergency Consultation Center (♯7119)-Kanagawa homepage (outside site)

Be prepared while you are fine!

Elderly people and infants have a high proportion of emergency requests.
As a feature, elderly people tend to have a lot of emergency requests triggered by falling, and infants tend to have a head injury or fever.
Let's know about preparations so that you don't lead to an emergency request!

A means of knowing hospitals that can be consulted on holidays and at night

You can search for medical institutions that accept overtime medical treatment!

During the daytime on holidays (Sunday / holiday, New Year's holiday), please use the emergency emergency clinics in each ward of Yokohama.

Injuries that are common among elderly people fall over!

Causes of the fall of the elderly include deterioration of physical function due to aging and lack of exercise, fluctuation due to illness and medicine, and deorganization of the living environment.
Let's deepen our understanding of accidents and preventive measures that can lead to falls and spend well!

The most common among infants is head injuries and fever!

Infants have fallen while holding, falling from beds and sofas, falling from chairs and tables, hitting their heads during play, leading to emergency requests.
In addition, there tends to be many emergency requests for convulsions caused by fever.
Let's deepen our understanding of accidents and preventive measures according to the child's age, how to give first aid in emergencies, etc. so that you can act calmly in case of emergency!

Know about "consultation in case of trouble"

If you are unsure whether to call an ambulance due to a sudden illness or major injury, please use the Kanagawa Emergency Consultation Center (# 7119) or the Yokohama City Emergency Consultation Guide.
In the event of a life-threatening emergency, call 119 immediately.
※Kanagawa Emergency Consultation Center is operated by Kanagawa Prefecture.

If a sudden onset of mental illness or worsened on a night holiday, we will introduce a medical institution if you need to see a doctor immediately.

Symptoms are mild but lack of transportation

Universal Design Taxi

Universal Design Taxi MAPbana
※Yokohama City is not responsible for the contents of the link.

Equipped with slide steps in the wide opening, consideration is given to those who can ride in a wheelchair, those who have difficulty moving at the time of hospitalization, people with disabilities and the elderly, parents and children using strollers, pregnant women, etc. It is a general taxi that everyone can use.
※The fare is the same as that of ordinary taxis.

Private Emergency Services

When you want to transport patients to a medical institution, it is not as urgent as requesting an ambulance of 119, but if you are worried about your own car or taxi, please use a private emergency service.

List of transport business authorization companies such as Yokohama-shi patients (PDF: 124KB)

When calling an ambulance

In case of highly urgent symptoms, call an ambulance immediately!
When do you need an ambulance? (Outside site) (Fire and Disaster Management Agency, Ministry of Internal Affairs and Communications)

Learn about sudden illnesses and injuries that are common among children with apps.

Dimoto guide image
Jimoto Guide "Yokohama City, Kanagawa Prefecture - Fire Bureau Special Edition"

"Yokohama City, Kanagawa Prefecture - Fire Bureau Special Edition", where you can learn about the charm of Yokohama City and the illness and injury of children, is being distributed to the "Jimoto Guide" content to discover and experience local attractions!
This is a digital guidebook packed with information to prevent sudden illnesses and injuries that are common among children and the appeal of Fire Bureau felt from a child's perspective in order to deepen the understanding of the first aid of the child-rearing generation.
This guidebook can be used from the content "Jimoto Guide" in the social experience application "Gokko Land" provided by Kids Star Co., Ltd.

QR code
<Delivery app>

※Free download and use. However, the communication fee will be borne by the user.

Emergency relief card

Sample Emergency Safety Cards
Sample front and back of emergency relief card

When you get sick or injured, it is safe to be prepared for who to contact and what to do on a daily basis. If you are ill or injured and call an ambulance, present this card to the paramedic.
Please refer to the Emergency Safety Card flyer for examples and how to write emergency relief cards.

You can download the Emergency Safety Card.

This is a flyer that describes how to use the emergency relief card and how to write it.

Emergency Day

Poopatrol image

City of Yokohama, Fire Bureau x Pow Patrol
This year, Paul Patrol will promote the first aid day!
The number of emergency cases in Yokohama City during 2023 was 254,636, the highest ever, and the time from the emergency services to the arrival at the emergency site has been extended by two minutes compared to 10 years ago. .
On September 9, the day of emergency, about emergency services with family and friends about limited resources, such as how to use emergency vehicles correctly and how to prevent injuries and illnesses that lead to emergency requests. Please think.

You may need a separate PDF reader to open a PDF file.
If you do not have it, you can download it free of charge from Adobe.
Get Adobe Acrobat Reader DCTo download Adobe Acrobat Reader DC

Inquiries to this page

Emergency Planning Division, Fire Bureau Emergency Department

Telephone: 045-334-6413

Telephone: 045-334-6413

Fax: 045-334-6710

Email address: sy-kyukyukikaku@city.yokohama.lg.jp

Return to the previous page

Page ID: 692-948-507

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