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  5. Business hours at ward offices, administrative service corners, etc.

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Business hours at ward offices, administrative service corners, etc.

Last Updated February 27, 2024

Window
Date and time of opening

Monday to Friday
8:45 a.m. to 5:00 p.m.
However, the front entrance automatic door opening time is 8:30 am, and the automatic door on the parking lot side is 8:45 am

2nd and 4th Saturday
9:00 a.m. to noon
However, please refer to the following page for handling only Family Registry Division, Insurance and Pension Division and Children and Families Support Division.

Closed days

Soil (excluding the morning of the 2nd and 4th Saturday), Sunday, public holidays and holidays, New Year's holidays (December 29-January 3)

Others

However, please note that the following organizations and services in the ward office have different business hours.

  • Kids Land (temporary nursery)From 8:50 am to 4:00 pm on the moon, water, and trees (lunch break is from noon to 1:00 pm)
  • Tax payment banks: 9:00 a.m. to 4:00 p.m.
Counter congestion status

Changes in waiting time for this week (Family Registry Division Registration Section, Insurance and Pension Division National Health Insurance Section) (outside sites)

Location: In front of Fuga 1 (Seyu) 2-20 Toyookacho
Telephone: 045-586-0975
You can get a copy of resident certificate and Seal Registration Certificate outside the ward office's Hours on Saturdays, Sunday, morning and evening. Holidays and holidays are closed during the year-end and New Year holidays.

Information map

Administrative service corner photo


List of handling certificates for each time zone
Day of the weekWeekdays (Monday to Friday) ※Excluding holidaysSaturday and Sunday
Opening hours7:30~8:458:45~17:1517:15~19:009:00~17:00
A copy of resident certificateHand it over on the spotHand it over on the spotHand it over on the spotHand it over on the spot
Certificate of entry in resident certificate
Seal Registration Certificate
family register Certificate of All Matters
family register Certificate of Personal Matters (Extract)
Copy of family register's tag
ID card
Municipal tax, prefectural tax (non-) taxation certificate

After 11:00 on the day
Hand it over

Hand it over on the spot

Handed over after 11:00 the next day
Note) Money, Saturdays, and Sundays are the following Monday.
Handed over after 11:00 on the opening day

Tax payment certificate of city tax
Certificate of Registration for Fixed Asset Tax Ledger
(For the current fiscal year of land and houses)

○All family register (individual) matter proof (certificate of family register excerpt), copy of family register's tag, identification card must be permanent domicile in Yokohama, and other certificates must be Address in Yokohama.
○Depending on the contents of the certificate, some may not be available or may not be available on the spot outside Hours of the ward office.
○When requesting a certificate, we will verify the identity of applicant, so present identification documents with a photo (driver's license, passport, my number card (personal number card) or Basic Resident Register card with photo, etc.) Is required. If your identity verification document does not have a photo such as a health insurance card, you may be asked to present another identity verification document or ask questions.
You must also submit a power of attorney if requested by proxy/agent. (Excluding Seal Registration Certificate)
○Please be sure to bring your private seal registration card when requesting Seal Registration Certificate.
○We do not handle copies of resident certificate issued by the Network System for Basic Resident Registers.
○When requesting a tax certificate in the name of a corporation, seal is required on the application form.
○The certificate of registration of the fixed asset tax book is the taxpayer (including relatives of same household) Heir (a document that can grasp the inheritance relationship, such as certificate of family register, is required.) It will be handled only by the tax payment administrator. (If proxy/agent is requested, it will be issued at the ward office. In addition, certificates for assets in the name of a corporation can be handled if there is a representative seal on the application form. )
In addition, please confirm the location number of the asset with the tax statement or registered certificate attached to the tax payment letter of advice before requesting. (Please bring your tax payment notice as much as possible.)
○Property tax exemption certificates cannot be handled at the administrative service corner. Please request at the ward office.

Night reception desk
It is always open during the ward office closing time.

Notifications of birth, death, marriage, etc. are accepted at the "Night Reception Desk".
The submitted notification form will be reviewed at a later date in Family Registry Division and will be contacted if there is a shortage of documents or if it is necessary to confirm the contents. If there are no serious deficiencies, the date of submission will be the acceptance date.

The "Night Reception Desk" is located at the ward office post office entrance (Tsurumi fire department side).

※You can shoot at the "wakkun Shooting Spot" to commemorate marriage.
 Shooting time: 6:00 am to 10:00 pm (everyday)


In Yokohama-shi, we carry out holiday opening agency on the second and fourth Saturday of every month with the aim of improving citizen service. Please use it if you cannot use it on weekdays.
●From 9 a.m. to noon Hours

●Handling Business
2nd floor
Family Registry Division
[Inquiry]
Telephone: 045-510-1702
FAX: 045-510-1893
※Items that require confirmation from other municipalities cannot be handled.
No. 1 window
(Registration Section)
Transfer and transfer of resident certificate, Seal Registration, My Number Card, and other related services
※Basic Resident Register network-related operations such as issuing resident registry cards cannot be handled.
Window No. 4
(Family Registry Section)
Acceptance and examination of the family register Notification Form, various certifications, and other related business
Insurance and Pension Division
[Inquiry]
Telephone: 045-510-1807
FAX: 045-510-1898
Window 8
(National Pension Plan Section)
We will work as usual.
※However, there are some tasks that cannot be completed on the spot, such as those that require confirmation from other municipalities or pension offices.
Window No. 6.7
(National Health Insurance Section)
3rd floor
Children and Families Support Division
[Inquiry]
Telephone: 045-510-1797
FAX: 045-510-1897
Window No. 4
(Children's Homes)
In charge of support
Issuance of Maternal and Child Health Handbook, application and acceptance of Child Allowance

Inquiries to this page

Tsurumi Ward General Affairs Department General Affairs Division

Telephone: 045-510-1653

Telephone: 045-510-1653

Fax: 045-510-1889

Email address: tr-somu@city.yokohama.lg.jp

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Page ID: 696-519-363

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