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  5. Business hours at ward office, administrative service corner, etc.

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Business hours at ward office, administrative service corner, etc.

Last Updated February 27, 2024

Window
Date and time of opening

Month to Friday
8:45 a.m. to 5:00 p.m.
However, the front entrance automatic door is open at 8:30 am, and the parking lot side automatic door is 8:45 am

2nd and 4th Saturday
9 a.m. to noon
However, please refer to the Family Registry Division, Insurance and Pension Division and Children and Families Support Division operations.

Closed days

Saturdays (excluding mornings on the 2nd and 4th Saturday mornings), Sunday, holidays and holidays, New Year's holidays (December 29 to January 3)

Others

However, please note that the following organizations and services in the ward office have different business hours.

  • Kids Land (temporary nursery)8:50 am to 4:00 pm on Monday, water and trees (lunch break from noon to 1:00 pm)
  • Tax payment banks: 9:00 a.m. to 4:00 p.m.
Congestion status at the counter

Waiting time this week (Family Registry Division/Registration Section, Insurance and Pension Division National Health Insurance Section) (external site)

Location: 2-20 Toyookacho 2-20 Fuga 1 (Seiyu)
Phone: 045-586-0975
Various certificates such as "copy of resident certificate" and "Seal Registration Certificate" can be obtained outside of the ward office of Hours, such as on Saturdays, Sundays, morning and evening. Holidays, holidays, and New Year's holidays.

Information map

Administrative Service Corner Photo


List of handling certificates for each time zone
Day of the weekWeekdays (Monday to Friday) ※Excludes public holidaysSaturday and Sunday
Opening hours7:30~8:458:45~17:1517:15~19:009:00~17:00
Copy of resident certificateHand it over on the spotHand it over on the spotHand it over on the spotHand it over on the spot
Certificate of entry in resident certificate
Seal Registration Certificate
Certificate of all matters of family register
Certificate of personal matters of family register (abstract)
Copy of family register's tag
ID card
Municipal tax, prefectural tax (non-) taxation certificate

After 11:00 on the day
Hand it over

Hand it over on the spot

Handed over from 11:00 the next day
Note: Gold, Saturdays, Sundays, and Sunday are the following month.
Handed over after 11:00 on the opening date

Tax payment certificate of city tax
Certificate of registration of fixed asset tax book
(Land and House current year)

○All family register (individual) Matters Certificate (certificate of family register, Abstract), copy of the family register's tag, and ID must be with permanent domicile in Yokohama, and other certificates must be with Address in Yokohama.
○Depending on the contents of the certificate, you may not be able to handle some of them, or you may not be able to hand it on the spot outside of Hours.
○When requesting a certificate, the identity of applicant will be verified, so a photo identification document with a photo (driver's license, passport, my number card (personal number card) or Basic Resident Register card with photo, etc.) Is required. If your identity verification document does not have a photo such as a health insurance card, you may be asked to present another identity verification document or ask questions.
A power of attorney must also be submitted when requested by proxy/agent. (excluding Seal Registration Certificate)
○Please be sure to bring your private seal registration card (card) when requesting Seal Registration Certificate.
○We do not handle "copy of wide area grant resident certificate" using the Network System for Basic Resident Registers.
○When requesting a tax certificate in the name of a corporation, seal with the representative seal is required on the application form.
○The fixed asset tax book registration certificate is the taxpayer (including relatives of same household). Heir (a document that can grasp the inheritance relationship such as certificate of family register) And the tax payment administrator will be handled only by the taxpayer. (If proxy/agent requests, it will be issued at the ward office. In addition, certificates for assets in the name of a corporation can be handled if there is a representative seal on the application form. )
In addition, please check the location number of the asset on the tax statement or registered certificate attached to the tax payment letter of advice before requesting. (Please bring your tax payment letter of advice as much as possible.)
○Property tax exemption certificates cannot be handled at the administrative service corner. Please make a request at the ward office.

Night reception desk
It is always open when the ward office is closed.

Notifications of birth, death, marriage, etc. is accepted at the "Night Reception Desk".
The submitted notification form will be inspected by Family Registry Division at a later date and will contact you if there are insufficient documents or need to confirm the contents. If there is no serious deficiencies, the date of submission will be the acceptance date.

The "Night Reception Desk" is located at the ward office post office post office side entrance (Tsurumi fire department side).

※You can shoot at the "wakkun Shooting Spot" to commemorate your marriage.
 Shooting time: 6 a.m. to 10 p.m. (everyday)


In Yokohama-shi, we carry out holiday opening agency on the second, fourth Saturday of every month with the aim of improvement of citizen service. Please use it when you cannot use it on weekdays.
●Hours from 9 a.m. to noon

●Handling business
2nd floor
Family Registry Division
[Inquiry]
Phone: 045-510-1702
FAX: 045-510-1893
※We cannot handle items that require confirmation from other municipalities.
No. 1 window
(Registration Section)
Transfer of resident certificate, Seal Registration, My Number Card, and Other Related Business
※Basic Resident Register network-related services such as issuing resident registry cards cannot be handled.
4th window
(Family Registry Section)
Acceptance, examination and certification of the family register notification, and other related services
Insurance and Pension Division
[Inquiry]
Phone: 045-510-1807
FAX: 045-510-1898
8th window
(National Pension Plan Section)
We will do our usual work as usual
※However, there are tasks that cannot be completed on the spot, such as those requiring confirmation from other municipalities or pension office.
Window 6/7
(National Health Insurance Section)
3rd floor
Children and Families Support Division
[Inquiry]
Phone: 045-510-1797
FAX: 045-510-1897
4th window
(Children's home)
(in charge of support)
Issuance of Mother and Child Health Handbook, Application and Reception of Child Allowance

For inquiries to this page

Tsurumi Ward General Affairs Department General Affairs Division

Phone: 045-510-1653

Phone: 045-510-1653

Fax: 045-510-1889

Email address: tr-somu@city.yokohama.jp

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Page ID: 696-519-363

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