I would like to consult about nursery schools and kindergartens (childcare and education concierge)

The Childcare and Education Concierge provides information on childcare services such as Yokohama Nursery Room, temporary custody business, kindergarten custody childcare, etc. in addition to licensed nursery schools in consultation with parents about where to leave preschool children. Is a consultant.
It is located in Children and Families Support Division in each ward with the aim of properly linking parents' needs with childcare services, and provides easy-to-understand information on various nursery schools and kindergarten services that meet the needs and circumstances of each family.
In addition, we also provide consultation with parents who have applied for a licensed nursery school but have not been able to decide on admission (pending).

• What kind of nursery schools and kindergartens are there in Tsurumi Ward?
• I couldn't enter the nursery school I was applying for, but I wonder if there is any other place to leave ...
• What is the difference between a nursery school and a kindergarten?
• I want to work from now on, but I wonder if there is a place to keep it about three times a week ...
• I want you to keep a little bit...

If you have any concerns, please feel free to contact us.♪

Oh Consultation date: Month to Friday (excluding Saturdays, Sundays and public holidays)
Oh Consultation time: 30 minutes per time
　9:30～／10:30～／11:30～／14:00～／15:00～／16:00～
　You can select your favorite time from 6 time zones.
Oh Consultation method: You can choose from face-to-face consultation at the counter or online consultation. If either method is difficult, telephone consultation is also possible.
〇 Reservation method: Please apply from child care support site "Pamatoko" (outside site).
※Inquiries regarding nursery school procedures are accepted without reservation at the Children and Families Support Division window or telephone.

Please take a look at the video below.

○"Tell me! Application for Concierge Nursery School"
　From the type of nursery school to the method and schedule of application, points are explained in an easy-to-understand manner in 10 minutes.

○"What are nursery schools and kindergartens?"
　You can see nursery schools, kindergartens, and other childcare services in Yokohama in 5 minutes.
　It is mainly for foreigners, but it is also recommended for those who want to know the basic contents.

○"Collection of tips for entering nursery schools"
　Supervised by childcare and education concierge! The tips on entering a nursery school are summarized in a 1-2 minute video.
　As there are four themes, please refer to nursery school entrance. ※Click the image to go to another page.

Oh Consultation location: Tsurumi Ward Office, 3rd floor, 4th window
　Please come directly at the reservation date and time and speak to the staff at the counter.

Oh Consultation tool

• Web conferencing app "Zoom"
• Please download the "Zoom" application to your smartphone or computer with a camera in advance.

Oh Flow after booking

• A Zoom meeting ID and passcode will be sent to the registered e-mail address within approximately 5 days after the application. If there is a date before consultation, we recommend that you save e-mails and register your favorites so that you can understand them. ※Do not provide meeting IDs or passcodes to third parties.
• If you do not receive the e-mail at least 2 days prior to the desired date of consultation (excluding weekends and holidays), please contact Tsurumi Ward Children and Families Support Division.
• If it becomes inconvenient, please cancel from My Page of Pamatoco.

Oh How to proceed with online consultation

• When the date and time of the reservation is reached, we will start online consultation via Zoom. Please pay attention to noise, background, etc., and prepare the usage environment.
• It is recommended to use earphones with microphones (headsets).
• Please turn on the camera, microphone, and speaker of the app when consulting.
• At the end of the consultation, the line will be automatically disconnected.
• Recording, recording, and distribution of consultation screens are strictly prohibited.

• Personal information provided at the time of consultation reservation will not be used for any purpose other than consultation and communication by the childcare and education concierge. Parents may be contacted at a later date with the aim of providing information on childcare services and understanding the current situation.
• Expenses related to Internet connection at the time of online consultation will be borne by you. In addition, in the case of poor communication environment, etc., we may switch to telephone consultation.
• Please note that Tsurumi Ward is not responsible for any loss or damage caused by the use of the Web conferencing app Zoom.
• If you have any other questions, please contact Tsurumi Ward Children and Families Support Division Childcare Manager.

The Tsurumi Ward Regional Child Care Support Center (Wakkun Hiroba / Wakkun Hiroba Satellite) (outside site) also accepts consultations irregularly.
※Tsurumi Ward Regional Child Care Support Center (Wakun Hiroba / Wakun Hiroba Satellite)
This facility is available to preschool children and their parents from the age of 0, pregnant women and their families, and those who work on child care support. In addition to nursery school information, there is also a lot of local information such as playgrounds. You can also consult about child care while playing with your child.