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  3. Information on City Hall Public Wireless LAN (Free Wi-Fi)

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Information on City Hall Public Wireless LAN (Free Wi-Fi)

We provide a public wireless LAN connection service in the lower part of the city hall. [Free Wi-Fi provided at City Hall]

Last Updated March 23, 2024

Connected SSID [Connected SSID]

SSID: Yokohama_Free_Wi-Fi
Authentication operation is required for use. Please see "Usage Guide (PDF)" or "How to use (bottom of this page)" for registration method.
[Authentication required to use. Prease read【User guide(PDF)】or【How to use】section]

Available area [Wi-Fi Area]

Available in the following areas [Use in areas]

Wi-Fi area display

B1F: Near the taxi stand [B1F Taxi stand]
Ground 1st floor: Around the atrium [1F Atrium]
Ground 1st floor: Exhibition Space A [1F Exhibition Space A]
Ground 1st floor: Waterfront Plaza (outside of the riverside) [1F Waterfront Terrace]
2 floors above ground: Waterfront deck (outside deck) [2F Waterfront Deck]
2 floors above ground: Multipurpose Space [2F Multipurpose Space]
2 floors above ground: Exhibition Space C [2F Exhibition Space C]
3 floors above ground: Citizen Lounge [3F Citizen's Lounge]
3 floors above ground: In front of city hall reception [3f City Hall Reception]
※In addition to the above, it can also be used in some meeting rooms on the city hall common meeting room floor (18th floor).

The following signs are displayed in the available area. [Images Posted in areas]

Wi-Fi usage area display

How to use [How to use]

Wi-Fi connection method [Wi-Fi connection guide]

  1. Connect to SSID "Yokohama_Free_Wi-Fi" in the settings screen and wireless LAN settings of your smartphone.
    [Access the Wi-Fi setting on your smartphone and after turning Wi-Fi ON ,choose SSID "Yokohama_Free_Wi-Fi".]
  2. Open the Internet browser (Safari, Google Chrome, etc.) from the home screen or the app menu.
    [Return to HomeScreen and launch internet browser.]
  3. The connection screen will be displayed. Press the "Connect to Internet" button to connect.
    [Once the Start-up screen appears, connect by tap "connect to internet" button.]

Usage time and number of times

30 minutes/1 times, 5 times/day
[30min/1time , 5times/day]

Wi-Fi connection method using the connection app [Connection guide using App]

How to download apps for connection [How to download App]

The connection application "Japan WiFi App" can be downloaded from the link below.
[Link for download "Japan Wi-Fi App".]
The connection application can also be used to connect FreeWi-Fi other than Yokohama City Hall.
[The App can used Other FreeWi-Fi.]

Android app download [Download for Android]

Application download for iOS (iPhone / iPad) [Download for iOS (iPhone,iPad)]

How to use the dedicated app [How to use "Japan Wi-Fi App"]

  1. After downloading the app from the link above, register as a user.
    [Prease download the App URL links. Start the APP to begin user registration.]
  2. If you are using Android, you can connect directly to "Yokohama-Free-Wi-Fi" from the menu in the app.
    [For Android, App menu【CONNECT】to Use ]
  3. When using iOS, connect to SSID "Yokohama_Free_Wi-Fi" in the setting screen and wireless LAN settings, and then connect to "Yokohama-Free-Wi-Fi" from the menu in the application.
    [For iOS, Access the Wi-Fi setting on your smartphone and after turning Wi-Fi ON ,choose SSID "Yokohama_Free_Wi-Fi".
    Launch App and App menu【CONNECT】to Use.]

Contact information [Contact infomation]

Yokohama free Wi-Fi Support Desk [Wi-Fi support desk]

Quality gates related to connection will be accepted at the multilingual support desk.
[Accept question for connection in multi-Langage]
Telephone [TEL]: 0570-015-152
Open all year round, from 9:00 am to 6:00 pm [OPEN AM 9:00-PM06:00]
E-mail [E-mail]: wi-fi_support@star.ocn.ne.jp
If it is sent at night, it will be returned the next day. [E-mail received at night will be answered the next day.]
Reception language [available languages]

  • Japanese [Japanese]
  • English [English]
  • Chinese [Traditional Chinese / Simplified Chinese]
  • French [Français]
  • Korean [North Korean]

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For inquiries to this page

General Affairs Bureau General Affairs Department Administration Division

Phone: 045-671-2082

Phone: 045-671-2082

Fax: 045-662-7650

Email address: so-kanri@city.yokohama.jp

Return to the previous page

Page ID: 960-499-962

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