Congestion at the Nishi Ward Office window

Congestion of Family Registry Division window (outside site)
※For those who perform the following procedures, by 30 minutes before closing time (weekdays: 16:30, 2nd and 4th Saturday: 11:30)
　Thank you for your cooperation so that you can come to the agency and accept it.
　①Those who are transferred to Nishi Ward and have a My Number Card
　②Those who receive My Number Card
　③Those who are going to apply for renewal of digital certificate of My Number Card
※In addition to the congestion at the counter on the day, the waiting time will be extended due to the delay in processing of the system.
　Please note that the order may change.

Please note that this is only a guide and may differ from the actual congestion situation.

※Please note that during the hours from 11:30 to 14:00, the waiting time will be longer than other times because the shift work is performed.
※If you have received a new My Number Card, re-issued by full column in the update / postscript column or departure (return of the old card required), you can also use the Yokohama-sta.-nishiguchi Special Center.
My Number Card Special Center
Click here to make a reservation.↓
Yokohama-shi my number card reservation system (reception 24 hours a day, 365 days a year) (outside site)

※Especially when it is crowded

• Every Monday and Friday
• The first day of consecutive holidays
• At the beginning and end of each month
• Late March (when moving during spring break)
• From early April to early May (concentration in Retirement) ※Especially on weekdays during the GW in early April and May, it is very crowded.
• Mid-June to mid-August (concentration of inquiries about insurance premiums, renewal procedures related to The Long-term Care Insurance, inquiries about renewal of National Health Insurance Card, etc.)

※Near 12:00 and near 17:00, the window may be crowded.
※During the window congestion period, there are many inquiries over the phone, making it difficult to connect.