Congestion of congestion at Nishi Ward Office window

Family Registry Division window congestion status (outside site)
※Those who do the following procedures must be completed by 30 minutes before closing time (weekdays: 16:30, 2nd and 4th Saturday: 11:30)
　Thank you for your cooperation so that you can come to the agency and accept.
　①Those who are transferred to Nishi Ward and have a My Number Card
　②Those who receive My Number Card
　③Person who performs procedure such as update of digital certificate of my number card
※In addition to the congestion situation at the counter on the day, the waiting time will be longer due to the delay in processing of the system.
　Please note that the order may be changed.

Please note that this is only a guide and may differ from the actual congestion situation.

※Please note that during the hours from 11:30 to 14:00, the waiting time will be longer than in other times due to shift work.
※Yokohama-sta.-nishiguchi Special Center can also be used for those who receive a new My Number Card, renewed / postscript column, or re-issue it by moving out of the country (return of old card required).
My Number Card Special Center
Click here to make a reservation.↓
Yokohama-shi my number card reservation system (we accept 24 hours a day, 365 days a year) (outside site)

※Especially during times of congestion

• Every Monday and Friday
• The first day after the consecutive holidays
• At the beginning of each month and end of each month
• Late March (moving time during spring break)
• Early April to early May (Employment with Retirement) ※Especially on weekdays during the GW in early April and May GW are very crowded.
• Mid-June to mid-August (concentration of inquiries about insurance premiums, procedures for renewal of The Long-term Care Insurance, inquiries by renewing your National Health Insurance Card, etc.)

※The window may be crowded near 12:00 and near 17:00.
※During the window congestion period, there are many inquiries over the phone, making it difficult to connect.