Introduction of Nursing Care Counselor Dispatch Business / News from Care Counselor

In the nursing care counselor dispatch business, a nursing care counselor dispatched from the ward office visits a place to provide nursing care services, listens to questions and dissatisfactions regarding nursing care services from users and families, and bridges with service providers. It is a business aimed at improving problems and improving the quality of nursing care services, and is positioned as part of the "community support project" prescribed in Article 115-45 of the Nursing Care Insurance Law.
Kanazawa Ward began dispatching 14 nursing care counselors to 19 facilities.

• In order to prevent complaints from occurring, the nursing care counselor dispatch business aims to explore ways of improvement by listening to daily concerns and questions of users and communicating them to service providers, etc., in order to prevent complaints. . Complaints related to The Long-term Care Insurance are handled by the Kanagawa National Health Insurance Federation, the Yokohama City Welfare Coordination Committee, and the ward office.

• Each care service provider is obliged to make efforts to cooperate with these projects implemented by municipalities.
  (Article 30, item 2 of the "Standards for Facilities and Operation of Special Nursing Homes", Article 16 of the "Standards for Personnel, Facilities and Operation of Designated Community-Based Services"), etc.)

Kanazawa Ward appoints and dispatches those who have a good understanding of the purpose of the business and have a personality and enthusiasm appropriate for their business activities and who have completed the Care Counselor Training Course.

Introduces the activities of nursing care counselors and facilities that are engaged in activities.
You can download it from the link below.

※For more information about the care counselor dispatch business, please check the Yokohama City Nursing Care Counselor Dispatch Business.

• Yokohama City Hall Nursing Care Counseling Services
• Ministry of Health, Labour and Welfare "Nursing Care Counselor Dispatch Business" (outside site)
• Nursing care consultation, community development Liaison Committee (outside site)