Introduction of nursing care counselor dispatch business / News from nursing care counselor

In the nursing care counselor dispatch business, nursing care counselors dispatched from the ward office visit places where nursing care services are provided, listen to questions and dissatisfaction with nursing care services from users and families, and bridge with service providers. It is a business aimed at improving problems and improving the quality of nursing care services, and is part of the "Regional Positioning Support Project" stipulated in Article 115-45 of the Nursing Care Insurance Law.
Since 2005, Kanazawa Ward has dispatched 14 care counselors to 19 facilities.

• In order to prevent complaints from occurring, the nursing care counselor dispatch business aims to find ways to improve by listening to daily anxiety and questions of users and telling service providers etc. I am. The Kanagawa Prefectural Federation of National Health Insurance Organizations, the Yokohama City Welfare Coordinating Committee, and ward offices also respond to complaints about the The Long-term Care Insurance.

• Each care service provider has an obligation to make efforts to cooperate with these projects implemented by municipalities.
  ("Standards for Facilities and Operation of Special Nursing Homes" Article 30 No. 2, "Standards for Personnel, Facilities and Operation of Designated Community-Based Services" Article 16, etc.)

Kanazawa Ward appoints and dispatches those who have a good understanding of the purpose of the business and have the personality and enthusiasm appropriate for their business activities and who have completed the training course for nursing care counselors.

We introduce the activities of nursing care counselors and the facilities that are engaged in activities.
You can download it from the link below and check it.

※Please confirm Yokohama-shi care counselor dispatch business in detail about care counselor dispatch business.

• Yokohama City Hall Care Counselor Dispatch Business
• Ministry of Health, Labour and Welfare “Nursing Care Counselor Dispatch Business” (outside site)
• Nursing Care Consultation and community development Liaison Committee (outside site)