Nursery school complaint resolution system

Nursery schools have established the following systems to respond appropriately to complaints from users.

By responding appropriately to complaints, we will increase user satisfaction with childcare services and protect user rights.

We will increase the trust of nursery schools and ensure proper operation by ensuring social and objectivity without closing complaints, and proceeding with solutions in accordance with certain rules.

With due consideration given to the opinions and complaints of users, we aim to provide higher quality services by utilizing them to improve services.

Complaints refer to complaints, dissatisfaction, opinions, requests, etc. from users (guardians) when using childcare services provided by nursery schools.

Opinions and complaints from users (guardians) will be accepted at any time, and efforts will be made to resolve them through discussions.

At the request of the user (guardian) who filed the complaint or the person in charge of complaint resolution, we will witness and give advice to both parties. In addition, users (guardians) can make proposals directly to third-party committee members.