Complaint Resolution System

Nursery schools have established a system to appropriately respond to complaints from users as follows.

Appropriately responding to complaints, we will increase user satisfaction with childcare services and defend user rights.

We will increase the trust of nursery schools by ensuring sociality and objectivity without closing complaints, and proceeding with solutions in accordance with certain rules, thereby increasing the trust of nursery schools and ensuring proper operation.

We aim to provide higher quality services by giving due consideration to opinions and complaints from users, making use of them to improve services.

Complaints refer to complaints, dissatisfaction, opinions, requests, etc. from users (guardians) when using the childcare services provided by the nursery school.

Opinions and complaints from users (guardians) will be accepted at any time, and efforts will be made to resolve them through discussions.

At the request of the user (guardian) who filed the complaint or the complaint resolution manager, we will witness discussions and provide advice on both sides. In addition, the user (guardian) can make an offer directly to the third party committee member.