[End] Conducted dialogue (sounding-type market research) in the Yokohama City Call Center Business

Last Updated March 6, 2024

Background of consideration

Business Overview

In the Yokohama City Call Center Business, we operate the Yokohama City Call Center to respond to inquiries such as various procedures, window guidance, city facilities, event information, municipal transportation, etc. We also carry out business.
In addition, we operate the Yokohama City AI chatbot on the Yokohama City website and official LINE.

Yokohama City AI chatbot

Review of Issues

The financial situation of Motoichi is in a critical situation, and we are pushing forward approach for realization of sustainable administrative administration in future. In order to understand the factors of the appropriate price and take measures to reduce operating costs while maintaining the necessary quality as a citizen service, we are examining how to reduce the expected volume using new technologies and how a call center should be in anticipation of five years from now. I am.

Conducted this dialogue

Listen to ideas, know-how, etc. through dialogue with private businesses, what kind of business method would be efficient and effective to operate the call center business with a view to five years from now. We carry out for the purpose of reference of future examination.

Outline of Dialogue

(For details, please refer to the implementation guidelines.)
Targets	Yokohama City Call Center Business
Content of dialogue	Please submit a "Hearing Sheet" as a dialogue material by the deadline and implement it.
Eligible participants	Businesses with a track record of operating call center operations of national or local governments
Implementation method	Direct dialogue (individual, non-public)
Implementation period	From Monday, February 5, 2024 to Thursday, February 15, 2024 ※1 hour of business operator 　Date and time will be adjusted after application.
Implementation site	Conference room in Yokohama City Hall (Location: 6-50-10, Honmachi, Naka-ku, Yokohama)
Application method	Please fill in required items on the entry sheet and question sheet (optional) and submit it by e-mail. (Please download the "Entry Sheet" from the following document.)
Application deadline	5:00 pm on Friday, January 19, 2024
Application and Inquiries	Yokohama City Civil Affairs Bureau Public Affairs Consultation Section E-mail:sh-call@city.yokohama.jp Phone: 045-671-2117

Implementation Guidelines, etc.

Implementation Guidelines (PDF: 268KB)

Entry sheet (Deadline on January 19, 2024) (word: 29KB)

Question sheet (Excel: 11KB)

Hearing sheet (word: 36KB)

(Attachment 1) Operating Results for past years (PDF: 980KB)

Decline (word: 18KB)

Sounding-type market research and results

We will publish the results of the sounding-type market survey conducted between February 5, 2024 and February 15, 2024.

Implementation results (PDF: 147KB)

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