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Please be aware of malicious door-to-door sales‼

Many cases have been reported nationwide regarding malicious door-to-door sales such as fire alarms for homes and fire extinguisher.

Last update date October 19, 2023

Firefighters do not sell or ask vendors to sell!

Illustration of malicious sales


"I'm coming from the fire department." "The expiration date has passed, so it needs to be replaced immediately."

There are many cases in which words are sold skillfully and billed high.
There is a risk that you may be contracted at unnecessary places or exorbitant prices, so even if you are forcibly recommended, refuse "quest the fire department" or "consult with your family" and do not contract on the spot.

- Cases that occurred in the past~

Incidents①

Two men visited the elderly's home and said, "Fire alarms for homes are required by law. It's already about it. It costs 80,000 yen." Explained while showing the actual thing. If he refuses, "I don't have a hand," he says, "I'm fine with a down payment." He did not install a fire alarm for the house, and did not return, saying, "I'm going to get a receipt."

Incidents②

A man calling himself a firefighter visits a senior citizen's home and says, "The fire extinguisher installed in his home has expired," and when he shows fire extinguisher at home, he says, "This fire extinguisher has expired. Expired fire extinguisher will receive it free of charge with a commission service." He handed his home fire extinguisher and paid 22,900 yen for the purchase of a new fire extinguisher.

Incidents③

They visited the pamphlet with Fire Bureau, which was modified by adding prices, etc., and sold them in an atmosphere that threatened, "If not installed, it would be a violation."

Examples④

He visited a woman's house with dementia, exchanged used fire alarms for homes for new ones, and asked for cash payment.

Malicious door-to-door dealers are trying to deceive you with this trick!

Pretending to be firefighter or government officials

Emphasis on special prices

Terrifying fears or sitting on the spot for a long time.

If you have any doubts or concerns about the contract, please refuse it!

If you are damaged or suspicious, please contact us immediately!

Cooling-off systems apply to door-to-door sales of fire extinguisher and residential fire alarms.
If you are suspicious or anxious, please consult the Consumer Affairs Center.
Yokohama City Consumer Affairs Center website↓
Yokohama City Consumer Affairs Center (yokohama-consumer.or.jp) (outside site)

Please see this about inspection, replacement of fire alarm for house.

For inquiries to this page

Prevention Division, Fire Bureau Prevention Department

Phone: 045-334-6406

Phone: 045-334-6406

Fax: 045-334-6610

Email address: sy-yobo@city.yokohama.jp

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Page ID: 863-678-143

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