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Beware of malicious door-to-door sales‼

Many cases have been reported from all over Japan regarding malicious door-to-door sales of fire alarms for homes and fire extinguisher.

Last Updated October 19, 2023

Firefighters do not sell or ask contractors for sales!

Malicious sales illustration


"I came from XX fire department." "The expiration date has passed, so you need to replace it immediately."

There are many cases in which words are skillfully sold and expensive charges are made.
There is a risk that you may be contracted at places that you do not need or at an exorbitant price, so even if you are forcibly recommended, refuse to ask the fire department or consult with your family, and do not contract on the spot.

Cases that have occurred in the past

The case①

Two men visited the elderly's home and said, "Fire alarms for homes are required by law. It's pretty much about it. It costs 80,000 yen. "A while showing the actual thing. If you refuse to say, "I don't have it," you will be told, "You can just pay the down payment." and pay 20,000 yen. He did not install a fire alarm for the house, and did not return saying, "I'm going to get a receipt."

The case②

A man calling himself a firefighter visited the elderly's home and said, "The fire extinguisher installed in your home has expired." When he showed fire extinguisher at home, he said, "This fire extinguisher has an obligation to exchange it because it has expired." "The expired fire extinguisher will pick it up for free with the commission service." He handed over his home fire extinguisher and paid 22,900 yen for the purchase of a new fire extinguisher.

The case③

He visited the pamphlet for dissemination and enlightenment prepared by Fire Bureau with a modified price, etc., and sold it in an atmosphere that threatened, "If not installed, it is a violation."

Examples④

He visited a woman's house with dementia, replaced second-hand fire alarms for homes with new ones, and asked for cash payment.

Malicious door-to-door dealers are trying to trick you with this trick!

Pretending to be firefighters and government officials

Emphasize the special price

Raise fear and stay there for a long time and press for a contract.

If you have any doubts or concerns about the contract, refuse it!

If you have been damaged or are suspicious, consult us immediately!

The cooling-off system is applied to door-to-door sales of fire extinguisher and residential fire alarms.
If you feel suspicious or feel uneasy, please consult the Consumer Affairs Center.
Yokohama City Consumer Life Center HP↓
Yokohama City Consumer Affairs Center (yokohama-consumer.or.jp) (outside site)

Please see this about check, exchange of fire alarm for house.

Inquiries to this page

Prevention Division, Fire Bureau Prevention Department

Telephone: 045-334-6406

Telephone: 045-334-6406

Fax: 045-334-6610

Email address: sy-yobo@city.yokohama.lg.jp

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Page ID: 863-678-143

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