For those affected by earthquakes, storms and floods, fires, etc.

Last update date September 29, 2022

　Those who have been affected by earthquakes, storms and floods, fires, etc. may be able to receive relief and support systems according to the damage by submitting a “Disaster Certificate” to the office in charge such as the ward office.

　In case of damage caused by earthquakes, storms and floods, the Totsuka Ward Office accepts applications for certificates.
　In case of fire damage, Totsuka fire department is accepting applications for certificates.
　

Type of certificate (damage caused by earthquake, storm and flood damage)

　There are three types of certificates that can be applied for.

Affliction certificate

　Prove the degree of damage if a house (a building used for living) is damaged, prove the degree of damage.
　Damage investigation may be conducted in a case where a field survey is performed or a self-judgment method (*) using photographs.
　Damage categories are certified as one of the five: "completely destroyed", "large-scale partially destroyed", "semi-half destroyed", "quasi-half-broken", and "no semi-destruction (partially damaged)".
　※“Self-judgment method”
　If the degree of damage is minor and it can be determined that "it does not lead to semi-destruction (partially damaged)" (damage ratio is less than 10%), the applicant himself / herself will "do not result in semi-destruction (partially damaged) ".
　If the degree of damage is determined by the self-judgment method, there is no need to conduct a field survey, so you can issue an affliction certificate more quickly than usual.
　If you wish, please let us know at the counter.

Certificate of non-residential buildings

　If a building other than a house is damaged, it proves the fact that it was damaged, and does not certify the degree of damage.

Damage notification certificate

　We prove that we reported damage to city when property (household goods or vehicles) other than building was damaged. It does not prove the degree of damage or the causal relationship between damage and the disaster.

Application method (damage caused by earthquake, storm and flood damage)

Applicant

　The victim or proxy/agent　　
　※If proxy/agent applies, a power of attorney is required. The power of attorney (example of style) can be downloaded from the "Application form / power of attorney here" on this page, and is also handed over to the Totsuka Ward Office General Affairs Division (9th floor 91st floor).

Application window

　〒244-0003 16-17, Totsukacho, Totsuka-ku, Yokohama-shi　
　Totsuka Ward Office General Affairs Division (9th floor, 91st floor)

required documents

・Application form for certificate to be applied
・Identity verification documents (with photo: driver's license, my number card, passport, etc.)
・Photo of the damage situation (Please refer to "Points for Photography of Damage Status" in this page.)
・Power of Attorney (when proxy/agent applies)
　※The fee for issuing various certificates is free of charge.

Click here to download the application form and power of attorney.

　The application form and power of attorney (example of style) are also available at the Totsuka Ward Office General Affairs Division (9th floor 91st floor).
・Disaster certificate application form (PDF: 111KB) (Example (PDF: 155KB)))
・Damaged non-residential building certificate application (PDF: 97KB) (Example (PDF: 94KB)))
・Damage notification certificate application form (PDF: 99KB) (Example (PDF: 98KB))
・Power of Attorney (Example of Style) (PDF: 86KB)

Points for photographing the damage situation

　Please refer to the following four points and take a picture in order to accurately grasp the damage location and degree of damage.

Points for photographing the damage situation

①If the water is flooded, take a picture so that the height of the inundation can be understood.
②Photographing around the house from four directions
③A panoramic view of each affected room
④Photographed so that the entire damaged area can be understood.
　

In case of damage caused by fire

　Totsuka fire department is accepting applications for certificates, so please contact Totsuka fire department.
　Address: 4144 Totsuka-cho, Totsuka-cho, Totsuka-ku, Yokohama 244-0003, Japan
　Phone: 045-881-0119

Relief and Support System

　Those who have been affected by earthquakes, storms and floods, fires, etc. may be able to receive relief and support systems by submitting "Disaster Certificates" to the office in charge such as the ward office.
　For more information, please contact us.

Procedures at the Totsuka Ward Office (when applying for various certificates due to damage from fires (earthquakes, storms and floods))
Items	Department in charge	Phone number	Targets	Contents	Procedure
Affliction certificate	General Affairs Division (9th floor, 91st floor)	866-8307	Damage to houses caused by disasters other than fires.	We certify and certify the degree of damage caused by the disaster.	Please bring the following documents and apply to Totsuka Ward Office General Affairs Division (9th floor 91st floor). ・Application form for certificate to be applied ・Identification documents (with face photo) ・Photo of damage situation ・Power of Attorney (when proxy/agent applies)
Certificate of non-residential buildings			Damage to buildings other than dwellings caused by disasters other than fires.	Prove the fact that the disaster was affected. We do not approve the degree of damage.
Damage notification certificate			Damage to property (household goods, vehicles, etc.) other than buildings caused by disasters other than fires.	Prove that you have reported damage to the city. We do not approve the degree of damage.

Procedures in the Tozuka Fire Department (when applying for a certificate of affliction due to fire damage)
Items	Department in charge	Phone number	Targets	Contents	Procedure
Affliction certificate	Totsuka fire department	881-0119	Damage caused by fire.	We certify and certify the degree of damage caused by the fire.	Please contact us in advance when applying.

Procedures at the Totsuka Ward Office (when applying for the following support)
Items	Department in charge	Phone number	Targets	Contents	Procedure
Reduction of property tax and city planning tax (land and houses)	Tax Division House Manager (7th floor, 73rd)	866-8368	Damage to houses, etc. is 1/10 or more	The tax amount will be reduced according to the degree of damage.	For more information, please contact us.
	Tax Division Land Section (7th floor, 73rd)	866-8361	Those who have suffered damage due to landslides, landslides, etc. 　Those whose annual harvest has decreased by more than 2/10 on farmland
Reduction and exemption of city prefectural tax	Tax Division City Tax Section (7th floor, 72nd)	866-8351	Loss or damage to houses or household goods is 3/10 or more
Postponement of collection of city tax	Tax Division Tax Receipt Section (7th floor, 72nd)	866-8386	Those who have difficulty paying or delivering at one time	The collection of city tax may be deferred.
Reduction of premiums for National Health Insurance, The Long-term Care Insurance and Medical System for Elderly Seniors	Insurance and Pension Division National Health Insurance Section (2nd floor, 7th floor)	866-8449	Those who have suffered more than 20% of assets such as houses due to storms and floods, fires, earthquakes, etc.	Insurance premiums will be reduced according to the degree of damage.
National Health Insurance, The Long-term Care Insurance, Medical System for Elderly Seniors Postponement of premium collection		866-8449	Those who cannot pay at one time due to damage such as storm and flood damage, fire, earthquake disaster, etc.	You may be deferred to collect insurance premiums.
Reduction of partial co-payment of National Health Insurance	Insurance and Pension Division National Health Insurance Section (No. 6 on the 2nd floor)	866-8450	More than half-burned	For a certain period of time, reduction and exemption and collection of insurance premiums will be deferred.
Reduction of partial contributions to the medical system for elder senior citizens			Households whose damage to houses is more than 3/10 of their value and whose income is less than a certain amount	medical expenses's partial contribution will be exempted for a certain period of time.
Reduction of the burden on users of The Long-term Care Insurance			More than half-burned	The Long-term Care Insurance users' fees are exempted for a certain period of time.
Exemption from premiums in National Pension Plan (Kokumin Nenkin)	Insurance and Pension Division National Pension Plan Section (No. 5 on the 2nd floor)	866-8441	Losses on property prices of approximately 1/2 or more	Exemption from insurance premiums when houses, household goods, or other property are damaged by a disaster.
Exemption from user burden of disability welfare services for a certain period of time	Elderly and Disabled Support Division Disabled Persons Support Section (9th floor, 2nd floor)	866-8463	Those who use disability welfare services belonging to households that have been damaged more than half-burned or partially destroyed.	The user burden may be exempted for a certain period of time.
Reduction of childcare fees for daycare centers	Children and Families Support Division (No. 8 on the 2nd floor)	866-8467	More than halfflood above floor level	Childcare fees are exempted for a certain period of time.
Support for disinfection	Health Sanitation Division Environmental Sanitation Section (6th floor, 64th)	866-8476	Households flooded above and below the floor	Explanation and implementation of disinfection method

Others handled by government agencies
Items	Department in charge	Phone number	Targets	Contents	Procedure
Reduction of general waste disposal fees	Resources and Waste Recycling Bureau Tozuka Office	824-2580	Fire, natural disasters, etc.	When survivors carries waste generated by fire, etc. into the facility, the waste disposal fee will be reduced.	Application procedure is required in advance. Please attach a certificate of sickness at the time of application.
Temporary use of Municipal Housing	Housing and Architecture Bureau Municipal Housing Division	671-2923		Municipal Housing's temporary free use system.	You need an affliction certificate and resident certificate. For more information, please contact us.
Reduction of water rates	Water Works Bureau Customer Service Center	847-6262		A portion of the water rate will be reduced.	For more information, please contact us.
Consultation on management of small and medium-sized enterprises	Economic Affairs Bureau Finance Division	671-2592		We accept various consultations such as management and financing of small and medium-sized enterprises.
Miscellaneous losses	Tozuka Tax Office	863-0011		You can reduce all or part of income tax.
Reduction of prefectural tax (Individual Business Tax and Real Estate Acquisition Tax)	Tozuka Prefectural Tax Office	881-3911		All or part of it can be reduced.
Reduction of motor vehicle tax (jidosha-zei)	motor vehicle tax (jidosha-zei) Management Office	716-2111		All or part of it can be reduced.

Others (exits, etc.)
Items	Department in charge	Phone number	Targets	Contents	Procedure
Excursions, etc.	Health and Welfare Division (No. 61 on the 6th floor)	866-8418	Fire, natural disasters, etc.	Those who have suffered a certain amount of damage (investigation the status of the damage and certify the target person), we will give exemption money etc.	For more information, please contact us.
Excursions, etc.	Totsuka Ward Japan National Council of Social Welfare※	866-8434	Fire, natural disasters, etc.		For more information, please contact us.
Life and Welfare Fund Disaster relief money	Totsuka Ward Japan National Council of Social Welfare	866-8434	Low-income households (With income standard)	Loans will be provided if you lose your home, household goods, or daily necessities due to a disaster.	Within six months from the month following the affliction, please attach and submit a certificate of affliction and an estimate of required expenses. (Please ask the person in charge in advance for income standards and application methods.)

※If there is a human injury such as death or serious injury at the time of the disaster, condolence money or exemption may be issued. Please contact us.
★In addition, there are various systems related to survivors support. Specifically, please confirm "list of various systems about survivors support" of Yokohama-shi HP.
URL:https://translate-en.city.yokohama.lg.jp/kurashi/bousai-kyukyu-bohan/bousai-saigai/hisaisha/hisaishaseido/seidoichiran.html
　

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