Web ticketing (reservation of ticketing before coming to the agency!)

Before visiting the agency on the day, access the Kohoku Ward website ticketing site (outside site) with your own PC or smartphone, issue a number tag for the web ticketing, and come to the agency when the order approaches, so that you can come to the ward office and call the counter. Reduce waiting time until
※This service is provided by Kogito Co., Ltd. based on a service agreement with Yokohama City. The domain of this service is wtgaf.jp. （Consulted in accordance with Article 6, Paragraph 4 of the Yokohama City Internet Delivery Guidelines）

[Family Registry Division Registration Section] Transfer of residents (transfer, transfer, relocation, etc.), Seal Registration, etc.
[Insurance and Pension Division] National Health Insurance, National Pension Plan (Kokumin Nenkin), medical expenses subsidies, etc.

Weekdays (Monday to Friday)
9:30 a.m. to 4:00 p.m.

①Access Kohoku Ward website (outside site) using your own PC or smartphone
②Enter your e-mail address on the above site and obtain the "Reception Number" and "Notification Number" (notified by e-mail).
③Check that your order is approaching from the congestion at the Kohoku Ward window (outside site) and check the next agency
※The estimated time required to call is around 10 minutes per 5 waiting people (please note that this is only a guide time).

④Documents required for the procedure ※Fill in the form
⑤At the number issuing machine of each section, press the "web issuing ticket", enter the "reception number" and "notification number" of 2, and actually issue the number tag (paper).
※Documents are provided at the ward office, but you can download them from the following and prepare them in advance.

• Notification of Change of Residents (Outside Site)(moving in, moving out, moving out, changing households, etc.)
• Seal Registration (outside site)
• National Health Insurance Transfer registration form (PDF: 203KB)
• Example of National Health Insurance Transfer registration form (PDF: 250KB)

• Please note that the number will not be called at the counter unless you actually issue a number tag (paper) after the next agency.
• The window at Reception hours is from 8:45 a.m. to 5:00 p.m. on weekdays (Closed: national holidays, other holidays, and New Year's holidays December 29th-January 3rd). Even if you have issued a web ticket, you will need to issue a number tag (paper) in the Reception hours window.
• If you have issued a web in the morning and there is no actual number tag (paper) issuance procedure at the ward office after 2:00 pm, and the "reception number" has passed the reception order at the counter, Please note that we may cancel for the purpose (no cancellation notice).
• Even if the "reception number" issued on the web has passed the order of reception at the counter, it can be accepted. If you come to the agency, please fill out the documents and issue the number tag (paper).
• If you can no longer visit the Agency after issuing the web, please access the URL described in the e-mail you sent and complete the cancellation procedure.