Support for people requiring assistance during a disaster

Persons requiring assistance during a disaster are those who need assistance in taking a series of actions in the event of a disaster, such as evacuating to a safe place, in order to quickly and accurately grasp the necessary information and protect themselves from disasters. In general, elderly people, disabled people, foreigners, infants, pregnant women, etc. are mentioned. In addition, in the event of a disaster, you may be injured and anyone may become a person requiring assistance during a disaster.
In order for people requiring assistance in the event of a disaster to protect themselves from disasters, sufficient preparations are required by themselves and their families. In addition, the role played by community support is very important in order to promptly provide assistance to people in need of assistance in the event of a disaster, such as safety confirmation and evacuation assistance. In order to demonstrate the power of community support, it is necessary to create a face-to-face relationship with people requiring assistance from normal times and to create a system that supports each other in the community.

○ Disaster countermeasures throughout the region - Guide for People Needing Assistance in Disasters - (City of Yokohama, Health and Social Welfare Bureau HP) ）
○ Collection of examples of efforts to support people requiring assistance during a disaster (PDF: 7,091KB)

※Revision of the contents of the casebook of efforts to support people requiring assistance during a disaster

On page 4 of the casebook, Neighborhood Association Neighborhood Associations is not subject to law, but with the enforcement of the revised Personal Information Protection Law on May 30, 2017, Neighborhood Association Neighborhood Associations was also subject to the Personal Information Protection Law.

Regarding the handling of personal information at Neighborhood Association Neighborhood Associations, please refer to the page of the Civic Affairs Bureau Citizen Collaboration Promotion Department.
Please refer to the Personal Information Handling Guide for Neighborhood Association Neighborhood Associations (PDF: 781KB).

In Izumi Ward, three departments work together to promote support for people requiring assistance during disasters. For consultation on the provision of a list of people requiring assistance during a disaster and on initiatives, please contact the affiliation in charge in the following table.

We also conduct disaster prevention dispatch lecture/off site lecture, where ward officials visit Neighborhood Association Neighborhood Associations and others to give lectures on disaster prevention. If you want to carry out a course on support for people requiring assistance during a disaster in the area, please use it.

●Target: Neighborhood Association Neighborhood Associations, etc.
(Applications are accepted by groups such as Neighborhood Association Neighborhood Associations.)
●Date and time and venue: We will ask you for your wishes according to your local circumstances.
※The schedule is subject to change.
●For more details, please contact the affiliation in charge of each of the Neighborhood Association Neighborhood Associations above.

In order to promote efforts to support people requiring assistance during a disaster, it is important to first identify those who need assistance in the community.
There are the following three ways to identify people who need assistance in the area.
＜Flow of List Creation / Provision, etc. (PDF: 129KB)＞

○　Hand-raising method: Check the request for registration in the list of people requiring assistance in the area and whether or not there is a request for assistance, and grasp the people requiring assistance.
○　Consent method: Confirm the consent from the ward office to the target person regarding the registration in the list provided to the voluntary disaster prevention organization, etc., and confirm the consent.
A method of providing personal information (list) of those who have agreed
○　Information sharing method: Provide prior notice from the ward office to the target person regarding registration in the list provided to voluntary disaster prevention organizations, etc., and
A method of providing personal information (list) except for those who have indicated their refusal.

※If you wish to provide a list of people requiring assistance from the ward office, you must enter into an agreement between the ward office and Neighborhood Association, Neighborhood Associations, etc.
When considering providing a list from the ward office, please contact the Izumi Ward Office General Affairs Division Disaster Prevention Section [Phone: 045-800-2309, window: 305 on the third floor].

[Guide]　June 2017 Q & A regarding personal information has been updated.
Guide to support people requiring assistance during a disaster-About the implementation of information sharing method-(PDF: 776KB)

[Distributed materials at the time of training (conducted in January 2015)]
Guide for Supporting People Needing Assistance in Disasters-About Information Sharing Method-(Slide Material) (PDF: 1,090KB)

[Forms, etc.]
Disaster assistance support project information sharing method implementation application (word: 36KB)
Notification of information manager and notification of change (first style) (word: 37KB)
Notification of information handler and notification of change (second style) (word: 40KB)
Notification about storage method of personal information (third style) (word: 32KB)
Area to perform approach and personal information storage method notification matter change notification (No. 4 style) (word: 34KB)
Training attendance report (word: 39KB) on personal information protection and utilization pertaining to support projects for people requiring assistance during a disaster
Information on people requiring assistance (list) receipt (word: 33KB)
Check sheet for handling of personal information (first time) (word: 41KB)
Check sheet for handling of personal information (from the second year) (word: 40KB)
Announcement at the First Visit (Example) (Word: 44KB)
Evacuation support card for people requiring assistance during a disaster (example) (word: 41KB)

From October to November 2016, we have compiled the results of a survey on the status of efforts to support people requiring assistance during a disaster, which asked Neighborhood Association Neighborhood Associations to cooperate.

About result of questionnaire survey about the approach situation of support for person requiring assistance at the time of disaster (February 17, 2017) (PDF: 181KB)

A multilingual version of pamphlet for support for people requiring assistance during a disaster has been posted.

We have prepared leaflets for "Disaster Relief Workers" of foreign-national ward residents in order to provide disaster-related information.

Completed support project at the time of damage.

재해시의지원에대해서팸플릿을작성했습니다.

[Source/source of reference / Source/Source:： Excerpt from Meguro-ku, Tokyo Disaster Prevention Action Manual (outside site)
【English】 Preparation and Support for Disaster Relief Workers（PDF：1,375KB）
[Chinese (in Chinese)] Demand for emergency rescue workers in case of damage (PDF: 1,496KB)
[Hangul] 재해발생시원호가필요한사람의대비와지원（PDF：1,503KB）
[Japanese Version] Preparation for persons requiring special attention and their support (PDF: 572KB)

General Affairs Division (Disaster Countermeasures) (305 on the third floor)
Telephone: ０４５－８００－２３０９
ＦＡＸ: ０４５－８００－２５０５