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Family Registry Division Service Standard

Last Updated December 19, 2018

The window we aim for

Many of our customers who come to the Family Registry Division office only a few times a year, and many of them are not familiar with the registration of family register and resident registration. In addition, each and every notification is an important milestone for our customers. We will keep this in mind and do our best to respond to the counter.

What we value at the counter and goals

  1. We always recognize that our work is a notarization that forms the basis of all inhabitants' lives and is the cornerstone of it.
  2. We accurately grasp the purpose of customers coming to the agency and process it quickly and accurately.
  3. We will provide explanations and guidance from the customer's point of view, and respond with all our heart.

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Inquiries to this page

Hodogaya Ward General Affairs Department Family Registry Division

Telephone: 045-334-6231

Telephone: 045-334-6231

Fax: 045-335-6781

Email address: ho-koseki@city.yokohama.lg.jp

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Page ID: 426-392-067

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