Advance web reservation (reported by family register, moving, Seal Registration), congestion at the counter, etc. (Family Registry Division, Insurance and Pension Division)

• Family Registry Division [Preliminary web reservation] Notification of family register, moving, Seal Registration, etc.←Click here

• Congestion of Insurance and Pension Division window (outside site)←Click here

To reduce waiting time and to prevent congestion in waiting space, we have introduced a service that allows you to reserve the date and time of family register notification (marriage registration form, etc.), movingSeal Registration procedures, etc.

※This service is provided by Meikoshokai Co., Ltd. based on a service agreement with Yokohama City. The domain of this service is voicecall.jp. （Consulted in accordance with Article 6, Paragraph 4 of the Yokohama City Internet Delivery Guidelines）

[Window]
Notification of family register (marriage registration form, etc.), acquisition of partial copy of nullified family register, etc. (21st window)
Moving (moving in / out / moving), Seal Registration, etc. (24th window)

[Time zone]

• Weekdays (Monday to Friday) 10:00 am to 4:00 pm
• 2nd and 4th Saturday　　　　　10:00 am to 11:00 am

１．Make a reservation from the dedicated page
<Exclusive page>

• [Advance web reservation] Notification of family register, moving, Seal Registration, etc. (outside site)

　※Notice The reservation application time is 1 hour.
２．Fill out the documents
Be sure to fill out the documents after visiting the agency and before issuing the number tag. If the documents are not filled out at the time of reception, we will call you again after filling out.
We have you download documents from the following and have you prepare before next agency.
<Various Document Forms>

• Notification of family register(birth registration form, marriage registration form, etc.) ※You can download some reports here.
• Notification of Change of Residents (Outside Site)(moving in, moving out, moving out, changing households, etc.)
• Application for Seal Registration (outside site)

３．Number tag issuance
Number 21 (reported by family register) and No. 24 (moving, Seal Registration, etc.) Please press the "If you have a QR code here" button on the ticketing machine installed on the floor in front of each window and issue a number tag. Please note that the number will not be called at the counter unless you actually issue a number tag.
4． Procedure
After issuing the ticket, we will give priority to the counter after the reservation time zone.
※Depending on the ticketing time and window conditions, call may be made after the reservation time.

（１） If you come to the Agency, be sure to fill out the documents in advance and issue the ticket with the ticketing machine installed on the floor.
　　 (Please note that if you do not fill out the documents even if you issue a ticket, you will not be able to accept it.)
（２） Please note that even if you have made a reservation, the reservation will expire after the reservation time zone.
　　　Example: If you make a reservation at 10:00, it will expire at 11:00. Please fill out the documents and issue the ticket by 10:59.
（３） If you can no longer come to the agency after making a reservation, please tap the URL of the reservation registration completion email and make sure to complete the cancellation procedure.
（４） If the reservation time has passed, we will accept it as usual, so please issue a reception number tag at each window.
　　　At that time, please fill out the documents in advance and proceed with the ticketing procedure.

●Family Registry Division window (congestion, call status / handover window call status (outside site))
　You can see the congestion status of the Family Registry Division window, the current reception number and the call status of the handover window on your PC, smartphone, or mobile phone. This service is provided by Meikoshokai Co., Ltd. based on a service agreement with Yokohama City. The domain of this service is voicecall.jp. (Consulted in accordance with Article 6, Paragraph 4 of the Yokohama City Internet Receiving Guidelines)

●Insurance and Pension Division window congestion status page (outside site)
　You can see the congestion status of the Insurance and Pension Division window and the current reception number on your PC, smartphone or mobile phone.　

Procedures for moving in, moving out, or moving may require procedures at multiple windows.
(Example: Family Registry Division → Insurance and Pension Division → Children and Families Support Division)
Please come to the agency with plenty of time.
※In particular, you may have to wait a long time at the end of the fiscal year or at the beginning of the fiscal year. Thank you for your understanding and cooperation.

Date of opening of the Aoba Ward Office
Monday to Friday: 8:45 am to 5:00 pm
2nd and 4th Saturday (only some windows): 9:00 a.m. to noon
※Guidance of ward office Saturday opening agency

<Lunch break window>
During lunch break (noon to 1:00 pm), work is performed at all counters.
In addition, for tasks that require specialized consultation or inquiries to other organizations, etc.
You may have to wait until one p.m.

<Congestion time zone>
The following time zones are generally crowded.
If you are in a hurry, please avoid it and the procedure will proceed smoothly.
[Weekdays] Around 8:45 am to 9:00 am
[Weekdays] From 10:30 am to 2:00 pm
[2nd and 4th Saturday] 11:00 a.m. to noon

On the following days, it is assumed that the window will be crowded.