Advance web reservation (notification of family register, moving, Seal Registration), window congestion status, etc. (Family Registry Division/Insurance and Pension Division window)

• Family Registry Division [advance web reservation] family register notification, moving, Seal Registration, etc. / Counter congestion status and calling status (external site)←Click here

• Insurance and Pension Division window congestion status (outside site)←Click here

As a measure to reduce waiting time and congestion in waiting spaces, we have introduced a service that allows you to reserve the date and time of family register notification (marriage registration form, etc.), moving (move-in, moving in, etc.) and Seal Registration procedures.

※This service is provided by Meikoshokai Co., Ltd. based on a service usage contract with Yokohama City. The domain of this service is voicecall.jp. （Consulted in accordance with Article 6, Paragraph 4 of the Yokohama City Internet Receipt and Communication Guidelines）

[Window]
Notification of family register (marriage registration form, etc.), acquisition of partial copy of nullified family register, etc. (With window)
Moving, moving in, Seal Registration, etc. (24 window)

[Time zone]

• Weekdays (Monday to Friday) 10:00 a.m. to 4:00 p.m.
• 2nd and 4th Saturday　　　　　10:00 a.m. to 11 a.m.

１．Make a reservation from the dedicated page
<Exclusive Page>

• [Advance web reservation] family register notification, moving, Seal Registration, etc. (external site)

　※Caution The reservation time is 1 hour.
２．Fill out the documents
After coming to the agency, be sure to fill out the documents before issuing a number tag. If the documents are not filled out at the time of reception, we will call you again after filling in.
You can download documents from the following, and you can prepare before the next agency.
<Various Document Forms>

• family register Notification(birth registration form, marriage registration form, etc.) ※You can download some reports from here.
• Notification of Change of Residents (outside site)(Transfer, relocation, relocation, household change, etc.)
• Application for Seal Registration (outside site)

３．Issue number tags
No. 21 (Notice of family register) and No. 24 (Moving, Seal Registration, etc.) Press the "QR code here" button on the ticketing machine installed on the floor in front of each window, and hold the 2D barcode Please hold it over the reader and issue a number tag. Please note that the number will not be called at the counter unless you actually issue a number tag.
4． Procedure
After the ticket is issued, you will be given priority to the counter after the reservation time zone.
※Depending on the ticketing time and window conditions, call may be made after the reservation time zone.

（１） If you come to the agency, be sure to fill out the documents in advance and issue a ticket at the ticketing machine installed on the floor.
　　 (Please note that if you do not fill out the documents even if you issue a ticket, you will not be able to accept it.)
（２） Please note that even if you have made a reservation, your reservation will expire after the reservation time zone.
　　　Example: If you make a reservation at 10 o'clock, it will expire at 11 o'clock. Please fill out and issue your ticket by 10:59.
（３） If you are unable to visit the agency after making a reservation, please tap the URL of the reservation registration completion email and be sure to complete the cancellation procedure.
（４） If the reservation time has passed, the reception will be accepted as usual, so please issue a reception number tag at each window.
　　　In that case, please fill out the documents in advance and complete the ticketing procedure.

●Family Registry Division window (congest congestion, call status / call status / call status (external site)))
　You can see the congestion status of the Family Registry Division window, the current reception number, and the handover window call status on your PC, smartphone, or mobile phone. This service is provided by Meikoshokai Co., Ltd. based on a service usage contract with Yokohama City. The domain of this service is voicecall.jp. (Consulted in accordance with Article 6, Paragraph 4 of the Yokohama City Internet Receipt and Communication Guidelines)

●Insurance and Pension Division window congestion status page (outside site)
　You can see the congestion status of the Insurance and Pension Division window and the current reception number on PCs, smartphones and mobile phones.　

Procedures for moving in, moving out, and moving may require procedures at multiple counters.
(Example: Family Registry Division → Insurance and Pension Division → Children and Families Support Division)
Please come to the agency with plenty of time.
※In particular, you may have to wait a long time at the end of the fiscal year or at the beginning of the year. We appreciate your understanding and cooperation.

[Date of Aoba Ward Office]
Month to Friday: 8:45 a.m. to 5:00 p.m.
Saturday 2nd and 4th Saturday (some windows only): 9 a.m. to noon
※Guidance of ward office Saturday open agency

<Lunch break window>
During lunch break (noon to 1:00 pm), work will be performed at all counters.
In addition, specialized consultations and tasks that require inquiries to other organizations are required.
You may have to wait until 1 p.m.

<Congested time zone>
The following hours are generally crowded times.
If you are in a hurry, please avoid it and the procedure will proceed smoothly.
[Weekdays] From 8:45 to 9:00 a.m.
[Weekdays] From 10:30 a.m. to 2:00 p.m.
[2nd and 4th Saturday] From 11 a.m. to noon

On the following days, it is assumed that the window will be crowded.