Frequently Asked Questions (Welfare and Care for the Elderly)

1 We are promoting the prevention of nursing care.
(We make care prevention care plan for those who need support 1.2 and those who need prevention.)
2 We provide a variety of consultations.
(We provide consultation on home care and life for the elderly in general.)
3. Protect the rights of the elderly.
(We will protect rights such as prevention of abuse of the elderly, support the use of the adult guardianship system, and prevent damage caused by malicious door-to-door sales.)
4 We will support you to provide a full range of services.
(We will promote coordination and cooperation with related organizations such as care managers and medical institutions.)
It is located at 11 community care plazas in Totsuka Ward.
[Response Section]
Elderly and Disabled Support Division Senior Citizens Support Phone: 045-866-8439 FAX: 045-881-1755

This is a long-term care insurance facility for those who need constant care for bedridden or dementia, and who have difficulty receiving nursing care at home.
We accept entrance application in "special elderly nursing home entrance application reception center". Please fill out the application form distributed at the Totsuka Ward Office Elderly and Disabled Support Division, Community Care Plaza in the ward, etc., and apply by mail.
[Response Section]
Elderly and Disabled Support Division Senior Citizens Support Phone: 045-866-8439 FAX: 045-881-1755

In addition to the nursing home for the elderly, facilities other than The Long-term Care Insuranceliving together, there are nursing homes for those aged 65 and over who do not need nursing care at all times but have difficulty receiving nursing care at home for environmental or economic reasons. Please refer to elderly person support charge (Phone: 866-8439) about entrance method and others.
[Reference] "Information on facilities for the elderly" (Homepage of Yokohama City)
[Response Section]
Elderly and Disabled Support Division Senior Citizens Support Phone: 045-866-8439 FAX: 045-881-1755

For those who are 40 years old or older and are undergoing medical treatment due to lifestyle-related diseases or dementia, those who are living alone or tend to be confined, or bedridden. In addition to the ward office Elderly and Disabled Support Division consultation desk, we also provide consultation at the Regional Comprehensive Support Center in the ward.
[Response Section]
Elderly and Disabled Support Division Senior Citizens Support Phone: 045-866-8439 FAX: 045-881-1755

This is a system that protects people with insufficient judgment skills due to dementia, intellectual disability, mental illness, etc., and provides support for property management and contracts necessary for the individual.
The adult guardianship system includes a statutory guardianship system and a voluntary guardianship system. The statutory guardianship system is divided into three categories: "guardianship", "hossa", and "assistant", so that the system can be selected according to the circumstances of the individual, such as the degree of judgment ability. Specifically, please refer to elderly person support charge (Phone: 866-8439). The Local Elderly Care Management Center in the city is also available for consultation.
[Response Section]
Elderly and Disabled Support Division Senior Citizens Support Phone: 045-866-8439 FAX: 045-881-1755

It is a facility for everyone in the area that provides welfare and health services comprehensively in familiar places so that everyone can live a healthy and secure life in the area where they are accustomed to living. There are 11 locations in Totsuka Ward.
[Response Section]
Health and Welfare Division Business Planning Officer Phone: 045-866-8424 FAX: 045-865-3963

It is necessary to receive "certification for long-term care" whether care is required.
The application window is the ward office Elderly and Disabled Support Division or the community care plaza in your area.
Please bring your insured person's card, private seal, family doctor, hospital name and hospital name and location.
※Community care plaza is also available on Saturday, Sunday and public holidays.
(New Year holidays (from December 29 to January 3) and once a month, there are closed for each facility.)

In addition, about person who cannot file by oneself, we can have home care support company act on behalf of.
[Response Section]
Elderly and Disabled Support Division The Long-term Care Insurance Contact: 045-866-8452 FAX: 045-881-1755

In order to use services that can be used at home (home service), you need to have a care plan.
If the certification result is "Support 1.2 required", in principle, contact the Community Care Plaza (Local Elderly Care Management Center), and in the case of "Need Care 1-5", please ask the home care support company to make it .
※A care plan is based on the type, content, time, and business of the service, taking into account the physical and mental conditions, living environment, and the intention of the user (family) to live so that care recipients can use the nursing care service appropriately. And a plan that sets out support goals.
In order to use the service (facility service), it is necessary to be certified as "needs nursing care (1-5)". Consult with the facility you wish to enter, receive explanations about the service contents, etc., and apply for entrance.
[Response Section]
Elderly and Disabled Support Division The Long-term Care Insurance Contact: 045-866-8452 FAX: 045-881-1755

From the day you apply for certification for long-term care based on the care plan, you can use the nursing care service.
However, please note that if the certification result is not applicable (independence) or if the certification result is different from the service content, it may be at your own expense.
If you want to use it before the certification result is obtained, please consult with the Community Care Plaza or your home care support company.
[Response Section]
Elderly and Disabled Support Division The Long-term Care Insurance Contact: 045-866-8452 FAX: 045-881-1755

For information on businesses and facilities that provide nursing care services, we provide information such as a list of businesses (office name, corporate name, Address, telephone, fax number) for each service at the ward office Elderly and Disabled Support Division window.
In addition, we provide individual business information through the Internet information provision system "Kanagawa Welfare Information Community" jointly developed by Kanagawa Prefecture, prefectural municipalities, and the Kanagawa Welfare Service Promotion Association.
[Reference] The Long-term Care Insurance Office and Nursing Care Insurance Facilities (Totsuka Ward website)
[Response Section]
Elderly and Disabled Support Division The Long-term Care Insurance Contact: 045-866-8452 FAX: 045-881-1755