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For those affected by fires and natural disasters

Last Updated December 11, 2023

Those who have been affected by fire or natural disasters can receive the following support through the procedure.

First procedure

List of items
Items Contact person in charge Contact information Targets Contents Procedure Summary
certificate of damage / disaster Isogo fire department
Police Section Investigator
753-0119 Those who have been damaged by fire This certificate describes the degree of damage caused by the fire. The required number of copies can be issued free of charge for each submission destination (Saturdays, Sundays and public holidays are possible, same day).
Please contact the person in charge in advance when applying.
certificate of damage / disaster Isogo Ward Office Family Registry Division Family Registry Section       (No. 25 on the 2nd floor) 750-2341 Those affected by natural disasters such as earthquakes, storms and floods This certificate contains the damage caused by natural disasters (damage of houses, flood above floor level, etc.).

You can issue the required number of copies free of charge for each submission destination (from 8:45 to 17:00 on weekdays).
Please contact the consultation desk in advance when applying.

Procedures at the Isogo Ward Office

This is a relief and support system for the Isogo Ward Office. For more information, please contact us.
Various applications within the Isogo Ward Office can be submitted by presenting one "certificate of damage / disaster (original)" issued by the fire department or ward office.

List of items
ItemsContact person in chargeContact informationTargetsContentsProcedure Summary
Reduction of individual city and prefectural taxTax Division City Tax Section
(No. 34 on the 3rd floor)
750-2351Those who have lost or damaged more than 3/10 of their homes or household goodsFor more information, please contact the person in charge.Please present your certificate of damage / disaster book and apply.
Postponement of collection of city taxTax Division Tax Receipt Section
(3rd floor, 3rd floor)
750-2372Those who have difficulty paying or delivering at one timeFor more information, please contact the person in charge.Please present your certificate of damage / disaster book and apply.
Reduction of property tax and city planning taxTax Division Land Section
(3rd floor, 36)
750-2361Those who have suffered damage due to landslides, landslides, etc.
Those who have suffered damage with an annual harvest of 8/10 or less on farmland
For more information, please contact the person in charge.Please present your certificate of damage / disaster book and apply.
Reduction of property tax and city planning taxTax Division Housing Amortization & Property Section
(3rd floor, 36)
750-2365Those who have suffered more than 1/10 damage to houses, etc.For more information, please contact the person in charge.Please present your certificate of damage / disaster book and apply.
Exemption from National Health Insurance premiumInsurance and Pension Division National Health Insurance Section
(No. 26 on the 2nd floor)
750-2425Those who have suffered more than 20% damage to assets such as houses due to storms, floods, fires, earthquakes, etc.Premiums will be exempted for the following period.
・20% or more damage: For 4 months
・70% or more damage: For 6 months
Please present your certificate of damage / disaster book and apply.
Exemption from Long-term Care Insurance PremiumInsurance and Pension Division National Health Insurance Section
(No. 26 on the 2nd floor)
750-2425Those who have suffered more than 20% damage to assets such as houses due to storms, floods, fires, earthquakes, etc.Premiums will be exempted for the following period.
・20% or more damage: For 4 months
・70% or more damage: For 6 months
Please present your certificate of damage / disaster book and apply.
Reduction of medical insurance premiums for seniorsInsurance and Pension Division Benefit Officer
(No. 28 on the 2nd floor)
750-2428For more information, please contact the person in charge.For more information, please contact the person in charge.Please present your certificate of damage / disaster book and apply.
Exemption from premiums in National Pension Plan (Kokumin Nenkin)Insurance and Pension Division National Pension Plan Section
(No. 29 on the 2nd floor)
750-2421Those who have suffered damage to property prices of approximately 1/2 or moreFor more information, please contact the person in charge.Please present your certificate of damage / disaster book and apply.
Reduction of childcare fees for daycare centers
(Approved nursery schools only)
Children and Families Support Division Childcare Manager
(No. 52 on the 5th floor)
750-2435More than halfflood above floor levelThere is a system that exempts childcare fees for 3 or 6 months.Please present your certificate of damage / disaster book and apply.

Procedures to be taken at other public offices

"Other than the ward office" also has a relief and support system. For more information, please contact us.
※For other procedures at public offices, it may be necessary to submit a “certificate of damage / disaster book (original)” issued by the fire department for each application.

List of items
ItemsContact person in chargeContact informationTargetsContentsProcedure Summary
Welfare Funds
(Extraordinary expenses due to disaster)
Isogo Ward
Japan National Council of Social Welfare
751-0739Fire, natural disasters, etc.Loans will be provided for the expenses necessary to recover in the event of a disaster.Please apply within 6 months from the time of the disaster (certificate of damage / disaster book etc. is required).
For more information, please contact the relevant office in advance.
Reduction of general waste disposal feesResources and Waste Recycling Bureau
Isogo Office
761-5331Fire, natural disasters, etc.If survivors carries waste generated by a fire or other means, the waste disposal fee will be reduced.Application procedure is required in advance.
Please attach the certificate of damage / disaster (original) when applying.
Temporary move-in to Municipal HousingHousing and Architecture Bureau
Municipal Housing Division
671-2923Fire, natural disasters, etc.Municipal Housing's temporary free use system.certificate of damage / disaster (original) and resident certificate (original) are required.
For more information, please contact the relevant office in advance.
Changes in calculation methods for water chargesWater Works Bureau
Yokodai Water Supply Office
847-6262Fire, natural disasters, etc.For households and offices damaged by the heavy rain on September 3 and Typhoon No. 15, 19, and 21, we will change the conventional requirements and take special reduction of taxes such as water rates will be implemented.For more information, please contact the relevant office in advance.
Miscellaneous lossesYokohama South Tax Office789-3731Fire, natural disasters, etc.You can reduce all or part of income tax.certificate of damage / disaster (original) is required.
For more information, please contact the relevant office in advance.
Reduction of prefectural tax (individual business tax, real estate acquisition tax)Tozuka Prefectural Tax Office881-3911Fire, natural disasters, etc.All or part of it can be reduced.certificate of damage / disaster (original) is required.
For more information, please contact the relevant office in advance.
Consultation on management of small and medium-sized enterprisesEconomic Affairs Bureau Finance Division671-2592Fire, natural disasters, etc.We accept various consultations on the management of small and medium-sized enterprises.For more information, please contact us.

Others

In addition to the relief and support system, depending on the situation of the damage, we will give an exemption fee to those who are eligible.

List of items
ItemsContact person in chargeContact informationTargetsContentsProcedure Summary
Disaster excursion money (ward office)Health and Welfare Division
(4th floor, 42nd)
750-2411Fire, natural disasters, etc.We will give an exemption fee to those affected (investigate the damage situation and certify the target person).Please bring the original book of certificate of damage / disaster.
Disaster relief money (Japan National Council of Social Welfare)Isogo Ward
Japan National Council of Social Welfare
751-0739Fire, natural disasters, etc.We will give an exemption fee to those affected (investigate the damage situation and certify the target person).Please bring the original book of certificate of damage / disaster.

・In addition to the above, various systems are available to support those affected by the disaster.

For inquiries to this page

Isogo Ward General Affairs Department General Affairs Division Risk Management Subdivision

Phone: 045-750-2312

Phone: 045-750-2312

Fax: 045-750-2530

Email address: is-bousai@city.yokohama.jp

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Page ID: 686-824-839

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