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When a disaster occurs on the go and have trouble.

Last update date March 1, 2023

When it is difficult to return home from outside

When a major earthquake occurs, do not start moving unnecessarily.

After a disaster occurs, roads and stations may be very crowded, causing injuries and accidents. In addition, road congestion may hinder emergency response activities such as rescue and lifesaving activities, fire fighting activities, and emergency transportation activities.
When a large earthquake occurs, do not start moving unnecessarily, but wait temporarily in a safe place such as a business office, and protect yourself.
Businesses should try to maintain a system for restraint returning home and stock up on food, etc., so that employees and users can stay in the facility.

If it becomes difficult to return home

Be prepared to stay at work so that you don't have to go home. In case you have to return home, prepare home goods (map, food and drinking water, shoes, etc.) in the locker room at your workplace. Also, check the return route and train to walk home. Discuss the means of contact and meeting place with your family.

About the use of homecoming support station in the event of a disaster

In the event of a major earthquake, convenience stores and gas stations will support you on foot.
There is provision of tap water and toilets, provision of rest areas, and road information based on maps and radios, and anyone can use it.

About use of temporary accommodation facilities in people unable to return home

Yokohama City has designated temporary accommodation facilities for people unable to return home.
In addition to rest areas, temporary accommodation facilities can receive toilets, tap water, and information to the extent possible, and anyone can use it.
In addition, you can search for nearby facilities using "Temporary Stay Facility NAVI".

The QR code is displayed.

When the phone is not connected while on the go

In the event of a major earthquake, there are services that can be used to obtain information such as the safety of family members.

Disaster message dial

This is a message board for affected areas tosafety confirmation.

Recording method

  1. Enter “171”
  2. Enter "1"
  3. Enter Phone number from affected areas.
  4. Enter "1"
  5. Recording (within 30 seconds)
  6. Enter "9"

[Playback method]

  1. Enter “171”
  2. Enter "2"
  3. Enter Phone number from affected areas.
  4. Enter "1"
  5. Playback

For detailed operation instructions, please see the NTT East website (external site).
 

Disaster Emergency Message Version (Web171)

This is a message board for affected areas people viasafety confirmation.
It can be used on NTT East's website (external site).

Contact information
Contents Contact information

Matters concerning when it is difficult to return home


When the phone is not connected

General Affairs Bureau Regional Disaster Prevention Section (* Japanese only)
Phone: 045-671-3456
Fax: 045-641-1677
Email address: so-chiikibousai@city.yokohama.jp


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